BBB Business Review

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This business is not BBB accredited.

Fireplace Outlet

Additional Locations

Phone: (716) 631-9696 Fax: (716) 631-9697 View Additional Phone Numbers 4303 Transit Road, Clarence, NY 14221

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This company offers Fireplaces and Stoves, Service & Installation, and Accessories for Gas/Electric/Wood units.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fireplace Outlet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fireplace Outlet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2001 Business started: 01/01/2001 in NY Business started locally: 01/01/2001 Business incorporated 06/07/2002 in NY
Type of Entity


Business Management
Mrs. Becky Friedman, Co-Owner / President Mr. Daniel Friedman, Co-Owner
Contact Information
Principal: Mrs. Becky Friedman, Co-Owner / President
Business Category


Products & Services

Fireplace Outlet sells the following brand(s): Dimplex, Enviro, Hargrove Logs, Majestic, Monessen, Napoleon, Pacific Energy, Regency, Thermo-Rite Doors, Town and Country, Twin Eagle Grills, Vermont Castings

Fireplace Outlet offers the following product(s): Electric Fireplaces, Electric Logs, Fireplace Glass Doors, Gas Fireplaces, Gas Inserts, Gas Logs, Mantels, Vent Free Logs, Wood Fireplaces, Wood Inserts

Method(s) of Payment
Master Card, Visa, and Discover.
Alternate Business Names
Fireplace Outlet, Inc.
Industry Tips
Chimney Service Recognizing Home Improvement Scams

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.