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Reported on Saturday, November 21, 2009 10:06 PM

• BBB Accreditation
• BBB Rating
• Business Contact and Profile
• Products and Services
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On June 26, 2009 this company’s BBB Accreditation was revoked by the BBBÂ’s Board of Directors because their rating was less than B due to the volume of complaints.

Based on BBB files, this business has a BBB Rating of C-

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• BBB accreditation was revoked because business failed to comply with agreed BBB standards
• Number of complaints filed against business

This business offers chimney/fireplace accessories, supplies, & tools.

(518) 361-3972

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 16
    in the last 12 months: 5

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 66009095
Report as of: 11/21/2009 10:06 PM

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