BBB Business Review

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This business is not BBB accredited.

Direct Energy Services, LLC

Phone: (800) 567-6520 Fax: (877) 224-7812 ., Rochester, NY 14623 View Additional Web Addresses

Click for BBB Rating on Direct Energy Services, LLC

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This company is an energy services company (ESCo) offering electricity supply, green energy supply & natural gas supply to residential & commercial customers with National Grid, NYSEG & RGE as their utility.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Direct Energy Services, LLC. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Direct Energy Services, LLC.

Additional Information

BBB file opened: June 23, 1998 Business started: 01/01/1998 in NY Business incorporated 07/09/2004 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. George Papadogiannis, Senior Manager of Customer Care
Contact Information
Principal: Mr. George Papadogiannis, Senior Manager of Customer Care
Business Category


Alternate Business Names
Energetix NYSEG Solutions, Inc.
Industry Tips
Choosing Energy Service Providers/Utility Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.