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BBB Accredited Business since

Aspen Dental

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Phone: (866) 273-8606   View Additional Email Addresses http://www.aspendental.com

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Description

This company offers dental services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aspen Dental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Aspen Dental include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 956 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

956 complaints closed with BBB in last 3 years | 338 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 121
Billing/Collection Issues 221
Delivery Issues 18
Guarantee/Warranty Issues 13
Problems with Product/Service 583
Total Closed Complaints 956

Additional Complaint Information

The BBB file on Aspen Dental contains complaints from consumers who report dissatisfaction with the company's services and billing practices, and also allege their treatment presentation and/or explanation was unclear.  

Aspen Dental has responded in part by stating, “Dentists and hygienists at Aspen Dental believe in comprehensive treatment planning, which means providing a patient with a full assessment of their oral health and recommended treatments required to restore that patient to good oral health. Each clinician makes treatment recommendations based on what he or she believes is in the best interest of their patient. The dentist will fully explain the diagnosis and recommended course of treatment, but ultimately is it the patient’s decision as to whether he or she wants to move forward with the treatment plan or portions of it. If a patient is not comfortable with their recommended treatment, our team members encourage them to ask questions of the clinician to make sure they fully understand their diagnosis. Should they desire, we support them in seeking a second opinion and provide copies of their chart and x-rays at no cost.”  

Aspen Dental is being cooperative in working with the BBB in addressing these complaints. The company has outlined measures they are currently putting in place in all of their over 340 locations with regard to reducing billing errors and improving their clarity around the inclusion of home care products for periodontal therapy. New practice guidelines are being implemented in locations across the US and should be available in all company locations by 2013.

The BBB strongly encourages consumers, as with any marketplace transaction, to be certain they read and understand all materials presented to them at the time of service. If any information is not clear, be certain to ask questions.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Aspen Dental
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 11

Additional Information

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BBB file opened: December 01, 1991 Business started: 01/01/1981 Business started locally: 01/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Education Dept Office of Professions
Education Building, Albany NY 12234
http://www.op.nysed.gov/opsearches
Phone Number: (518) 474-3817

Business Management
Mr. Mark Censoprano,, Chief Marketing Officer
Contact Information
Principal: Mr. Mark Censoprano,, Chief Marketing Officer
Business Category

DENTISTS X-RAY LABS - MEDICAL & DENTAL

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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