BBB Business Review
BBB Accredited Business since
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This company offers dental services.
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A BBB Accredited Business since
BBB has determined that Aspen Dental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aspen Dental include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 920 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||554|
|Total Closed Complaints||920|
Additional Complaint Information
The BBB file on Aspen Dental contains complaints from consumers who report
dissatisfaction with the company's services and billing practices, and also
allege their treatment presentation and/or explanation was unclear.
Aspen Dental has responded in part by stating, “Dentists and hygienists at Aspen Dental believe in comprehensive treatment planning, which means providing a patient with a full assessment of their oral health and recommended treatments required to restore that patient to good oral health. Each clinician makes treatment recommendations based on what he or she believes is in the best interest of their patient. The dentist will fully explain the diagnosis and recommended course of treatment, but ultimately is it the patient’s decision as to whether he or she wants to move forward with the treatment plan or portions of it. If a patient is not comfortable with their recommended treatment, our team members encourage them to ask questions of the clinician to make sure they fully understand their diagnosis. Should they desire, we support them in seeking a second opinion and provide copies of their chart and x-rays at no cost.”
Aspen Dental is being cooperative in working with the BBB in addressing these complaints. The company has outlined measures they are currently putting in place in all of their over 340 locations with regard to reducing billing errors and improving their clarity around the inclusion of home care products for periodontal therapy. New practice guidelines are being implemented in locations across the US and should be available in all company locations by 2013.
The BBB strongly encourages consumers, as with any marketplace transaction, to be certain they read and understand all materials presented to them at the time of service. If any information is not clear, be certain to ask questions.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Education Dept Office of Professions
Education Building, Albany NY 12234
Phone Number: (518) 474-3817
Business ManagementMr. Mark Censoprano,, Chief Marketing Officer
DENTISTS X-RAY LABS - MEDICAL & DENTAL