BBB Business Review

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This business is not BBB accredited.

Aspen Dental

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Phone: (866) 273-8606   View Additional Email Addresses http://www.aspendental.com


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Description

This company offers dental services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Aspen Dental include:

  • Government action(s) against the business

Factors that raised the rating for Aspen Dental include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 937 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

937 complaints closed with BBB in last 3 years | 348 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 217
Delivery Issues 17
Guarantee/Warranty Issues 16
Problems with Product/Service 591
Total Closed Complaints 937

Additional Complaint Information

The BBB file on Aspen Dental contains complaints from consumers who report dissatisfaction with the company's services and billing practices, and also allege their treatment presentation and/or explanation was unclear.  

Aspen Dental has responded in part by stating, “Dentists and hygienists at Aspen Dental believe in comprehensive treatment planning, which means providing a patient with a full assessment of their oral health and recommended treatments required to restore that patient to good oral health. Each clinician makes treatment recommendations based on what he or she believes is in the best interest of their patient. The dentist will fully explain the diagnosis and recommended course of treatment, but ultimately is it the patient’s decision as to whether he or she wants to move forward with the treatment plan or portions of it. If a patient is not comfortable with their recommended treatment, our team members encourage them to ask questions of the clinician to make sure they fully understand their diagnosis. Should they desire, we support them in seeking a second opinion and provide copies of their chart and x-rays at no cost.”  

The BBB strongly encourages consumers, as with any marketplace transaction, to be certain they read and understand all materials presented to them at the time of service. If any information is not clear, be certain to ask questions.

Customer Reviews Summary Read customer reviews

46 Customer Reviews on Aspen Dental
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 34
Total Customer Reviews 46

Additional Information

BBB file opened: December 01, 1991 Business started: 01/01/1981 Business started locally: 01/01/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Education Dept Office of Professions
Education Building, Albany NY 12234
http://www.op.nysed.gov/opsearches
Phone Number: (518) 474-3817

Business Management
Mr. Mark Censoprano,, Chief Marketing Officer
Contact Information
Principal: Mr. Mark Censoprano,, Chief Marketing Officer
Business Category

DENTISTS X-RAY LABS - MEDICAL & DENTAL

Alternate Business Names
Aspen Dental Management, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.