BBB Accredited Business since
Phone: (716) 691-8024 Fax: (716) 566-6255 80 Clinton Street Ste 206, Tonawanda, NY 14150
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This business builds decks, sunrooms, solariums, window installation/service, awnings/canopies and patio/porch/deck coverings.
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A BBB Accredited Business since
BBB has determined that Sunroom Additions & Improvements, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sunroom Additions & Improvements, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bob Keefe, President
DECK BUILDER PATIO COVER CONCRETE CONTRACTORS CONTRACTOR - REMODEL & REPAIR HOME IMPROVEMENTS ROOFING CONTRACTORS SIDING CONTRACTORS CONSTRUCTION & REMODELING SERVICES REMODELING SERVICES WINDOWS - INSTALLATION & SERVICE SUNROOM & SOLARIUM DESIGN & CONSTRUCTION WINDOWS
Products & Services
Sunroom Additions & Improvements, Inc. sells the following brand(s): Hartland Siding, Natural Light, Polaris Windows, Thermal Industries
Method(s) of PaymentCash, Visa, and Mastercard.
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Roof - Ice & Snow Removal Roofing - Repair & Installation Three Day Cooling-Off Rule (cancel contracts) Window Condensation
80 Clinton Street Ste 206
Tonawanda, NY 14150 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: had patio roof installed last fall over winter was damaged because wasnt installed properly,contacted business owner through much discussion and showing them their craftmanship was faulty,they agreed to repair and also help with half of the replacement of the cement which was damanaged caused by improper instalation of support beams,They need to come and fix what they said they would repair I have left messages wiyh the owner bob k*** and have not got a responce in over three weeks and this whole ordeal has been going on for three months ,there is mo communication with this company,I paid good money and I expect for this job to be done and done properly
Desired Settlement: would like the damage caused by them which in the roof aluminum piece fixed and support beam secured andfind brackets to fit the trim,and reimburse me for half the repair of the cement which was ruined
Business Response: BBB called the business and spoke with the owner, who said that this has been resolved.
Problems with Product/Service
Read Complaint Details
Complaint: Contracted with this company for an all-season patio cover costing $9550.00. Soon after the cover was installed, we developed leaks in several areas adjacent to the fascia boards of the roof. Initially, the company was responsive in sending out personnel to caulk along the seams where the panels meet the house. During initial conversations with the representative, *** *****, I asked him to provide me with written work reports of the corrective measures taken. We continued to have water leaking and his personnel were out several times. On the last service call, the workman stated that there was an 8-inch area where the caulk did not adhere to the fascia boards because the installers did not clean the boards sufficiently for the caulk to adhere. He re-caulked the area. However, we continue to have leaks in the corner. I have sent Mr ***** emails regarding this problem on 8/27 and 9/6 but have received no response. I left voicemail messages on his cell phone and office phone. I still have not received copies of work orders outlining what has been done to correct this problem. I feel that, if this problem continues past the one-year warranty period, this documentation is necessary to protect the investment we have made in this patio cover.
Desired Settlement: As the potential problem could be that the initial preparation of the house fascia boards (being cleaned adequately to have caulk adhere to the fascia appropriately), I would like the fascia cleaned thoroughly and the product reinstalled adequately to insure no further leakage.
Business Response: The problem with the leaks is due to the fact that the house roof is shot. I have sent different crews to try and fix the problem. They have all, independently of each other, said the same thing, that the house roof needs to be replaced. They have all told this to the homeowner. We have, at my expense, done everything possible to remedy the situation. They have caulked and tarred her roof in various places . The problem is not with the patio cover that we installed.
Better Business Bureau:
Business Response: BBB spoke with business today and they stated that an employee went out on Tuesday and an appointment has been set up to address concerns.
Better Business Bureau: