BBB Business Review

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BBB Accredited Business since

MasterCraft Custom Framing

Phone: (607) 272-6637 Fax: (607) 275-0962 502 W. State Street, Ithaca, NY 14850

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers custom pictureframing of Art, Objects, Needle point/Cross stitch, etc. All aspects of  preservation framing. Computerized mat cutting. The Owner is a Certified Picture Framer (CPF) with certification from the PPFA (Professional Picture Framer's Assoc.)

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MasterCraft Custom Framing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MasterCraft Custom Framing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MasterCraft Custom Framing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 24, 2006 Business started: 09/01/1987 in NY Business started locally: 09/01/1987
Type of Entity

Sole Proprietorship

Business Management
Mr. Michael W Thuesen, Owner
Contact Information
Principal: Mr. Michael W Thuesen, Owner
Business Category


Products & Services

MasterCraft Custom Framing sells the following brand(s): AMCI Moulding, AMPF Moulding, Bainbridge Matboard, Crescent Matboard, Decor Moulding, Emperia Moulding, InLine Ovals, Larson Juhl Moulding, Nielson Moulding, Omega Moulding, Presto Moulding, Roma Moulding, Tru View Specialty Glass, Turner Moulding, Universal Moulding

MasterCraft Custom Framing offers the following product(s): Artwork, Custom Picture Framing

Method(s) of Payment
Refund and Exchange Policy
Custom frame work is non refundable or exchangeable. Our Original Artwork is all consignment. Any Refund or Exchange must be made with the Artist. All work must be approved and signed for by the customer before work will begin.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.