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          Stratford Career Institute has 1 locations, listed below.

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            Business ProfileforStratford Career Institute

            Correspondence Schools

            At-a-glance

            Customer Reviews

            1.83/5stars

            Average of 29 Customer Reviews

            Customer Complaints

            62 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            7/2/2001
            Years in Business:
            28
            Business Started:
            12/31/1995
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Boulay, VP Admissions/Student Services
            Contact Information

            Principal

            • Mr. Michael Boulay, VP Admissions/Student Services

            Customer Contact

            • Mr. Michael Boulay, VP Admissions/Student Services
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            62 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Student #: ******* I signed up for the Electrician apprenticeship program with Stratford around June/July 2023. The program was a promotional mark down to about $460. I made $50/month payments over time during my studies. The model was upon completion of a set of section tests, the student then would receive the next course material in the mail. I completed about 3 sections and paid approximately $100/$150. Unfortunately, my circumstances changed and it was no longer feasible to continue my studies. I attempted to contact Stratford and cancel my course. That was one of the most difficult tasks because the only phone numbers were for making payments or contacting a professor via chat. The one phone number that seemed promising had me on hold for about an hour and eventually hung up on me. Despite this, Stratford was still sending me "bills". I never received any extra course material. But Stratford felt I still owed them. No one reached out asking about the lack of activity with my account, they only wanted to "bill" me. My payments were set up automatically via a bank account. Since I couldn't contact anyone, I had to close the bank account to stop the payments. It doesn't make any sense to pay for nothing. The only letters were asking for payment. No attempt to close or end the student account. December 21, 2023, Diana Martin, the senior collection officer threatened to send my account to collections (instead of closing the account) if I didn't pay within 10 days. January 23, 2024, Jordan S**** claims I have "seriously delinquent debt" and must "remit" $459 within 10 days or they will initiate collections. I have no course material nor do I have a certificate. I feel they are intimidating me and claiming a false debt. It appears they are willing to tarnish my credit score. Having all the course material and then stopping payment is one thing. But to not have anything and still require payment is a scam. They could've just closed the account. This is bad business!
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            Customer Reviews

            29 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica H

            1 star

            03/07/2024

            I spoke to an agent today that was incredibly rude. I have to withdraw from the school and it seems they have no information to give and should train their customer service agents better. I thought this would be a good school and I know now I was wrong.

            Local BBB

            BBB of Upstate New York

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