BBB Business Review

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BBB Accredited Business since

FrozenCPU.com, Inc.

Phone: (585) 218-0120 Fax: (585) 218-0125 311 East Chestnut Street, East Rochester, NY 14445 http://www.frozenCPU.com ! There is an alert on FrozenCPU.com, Inc. !


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Description

This business offers internet PC modification sales and computer components.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that FrozenCPU.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FrozenCPU.com, Inc. include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 13
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 22

Additional Complaint Information

  BBB has received a high volume of complaints over the past several weeks. Consumers have advised BBB that they have purchased product from the business and are still awaiting arrival of the merchandise.  Consumers have contacted the business with no response.   BBB has several pending complaints at this time.  BBB has reached out to the business and will keep consumers informed.  The business website  has the following information at the bottom of the webpage:

 

  LATEST NEWS: Site down until further notice February 21, 2015

FrozenCPU.com will not be taking new orders or processing pending orders for at least the next 30 days. We currently are attempting to hire new staff to get things moving again. We apologize for this inconvenience. - Mark Friga Jr.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on FrozenCPU.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: April 25, 2002 Business started: 08/01/1999 Business started locally: 08/01/1999
Type of Entity

Corporation

Contact Information
Customer Contact: Kama Brown, Manager
Business Category

COMPUTERS - SUPPLIES & PARTS

Alternate Business Names
Heatsink Factory
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.