BBB Accredited Business since
Phone: (585) 218-0120 Fax: (585) 218-0125 311 East Chestnut Street, East Rochester, NY 14445 ! There is an alert on FrozenCPU.com, Inc. !
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This business offers internet PC modification sales and computer components.
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A BBB Accredited Business since
BBB has determined that FrozenCPU.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for FrozenCPU.com, Inc. include:
- 23 complaint(s) filed against business
Factors that raised the rating for FrozenCPU.com, Inc. include:
- Length of time business has been operating
- Response to 23 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||23|
Additional Complaint Information
BBB has received a high volume of complaints over the past several weeks. Consumers have advised BBB that they have purchased product from the business and are still awaiting arrival of the merchandise. Consumers have contacted the business with no response. BBB has several pending complaints at this time. BBB has reached out to the business and will keep consumers informed. The business website has the following information at the bottom of the webpage:
LATEST NEWS: Site down until further notice February 21, 2015
FrozenCPU.com will not be taking new orders or processing pending orders for at least the next 30 days. We currently are attempting to hire new staff to get things moving again. We apologize for this inconvenience. - Mark Friga Jr.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
COMPUTERS - SUPPLIES & PARTS