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This company offers a spectrum of debt collection services for all levels of government.
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A BBB Accredited Business since
BBB has determined that Pioneer Credit Recovery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pioneer Credit Recovery, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 216 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||191|
|Total Closed Complaints||216|
Additional Complaint Information
BBB reached out to the business with concerns about the Department Of Education cancelling their contract with Pioneer Credit Recovery and stating the reasons for that cancellation were due to collection agencies who “weren’t engaging in fair and straightforward practices in compliance with Federal and State laws”. All accredited businesses are held to a higher standard and we requested that Pioneer respond to the statement made by the Department Of Education. The business did respond. Please see a portion of that response below:
The Department's contract with the private collection agencies formally expired in the fall of 2014. Since that time, the Department has been allowing the collection agencies, including Pioneer, to continue to perform collection services on a month to month basis. While we were disappointed to hear we would not be receiving a new monthly extension or account placements, the Department's decision in no way impacts our standing with the Department on our eligibility to be selected for the upcoming contract. This was communicated by the Department directly to our management team. With regards to any concerns noted by the Department publicly released statements, unfortunately, we have been provided little information and no specific details as to the Department's concerns. Pioneer has a long track record of assisting individuals who default on their student loan payments to recover from the negative consequences of default. Since 2012, Pioneer has helped more than 54,000 borrowers in default to rehabilitate their loans. Consistent with our commitment to customer success, we are dedicated to providing high-quality service to our borrowers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Jack E. Frazier Jr., President Ms. Caryn Benton, Assistant Secretary Ms. Kimberly Harloff, Customer Advocate Manager Mr. Michael Schneider, Senior Complaint Handling Specialist
COLLECTION AGENCIES CREDIT SERVICES