BBB Business Review

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This business is not BBB accredited.

PDL Recovery

Additional Locations

Phone: (716) 242-8355 Fax: (716) 242-8359 View Additional Phone Numbers PO Box 783, Amherst, NY 14226 https://pdlrecovery.com ! There is an alert on PDL Recovery !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PDL Recovery include:

  • 120 complaint(s) filed against business
  • Failure to respond to 17 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Factors that raised the rating for PDL Recovery include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 114
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 120

Additional Complaint Information

BBB reached out to the business with concerns about a pattern of: Associates of the business not providing consumers with validation of the debt.  Associates of the business threatening consumers with court and arrests.  Associates of the business sharing personal information with someone other than the person owing the debt.

 

Below is a portion of the business response to BBB:

PDL Recovery Group provides every borrower with lender information, account and reference number, date incurred, contract date, original balance and outstanding balance.

PDL Recovery Group has all consumer contact monitored for quality assurance to ensure the FDCPA regulations are being followed correctly by the account representatives.

 

PDL Recovery Group strongly works with account representatives to ensure third-party contacts are to only be used to obtain location information for the consumer.  Third party contacts are references provided by the consumer on their loan application.

BBB opened an investigation on the business in regard to a high volume pattern of complaints about the following:  Associates of the business not providing consumers with validation of the debt, Associates of the business threatening consumers with arrests and court and Associates of the business sharing personal information with someone other than the consumer owing the debt.

 

The business responded with the following:

 

PDl Recovery provides every borrower with information relating to their default loan.  Unfortunately we are unable to furnish the consumers original documents as the lender requires the consumer contact them directly for their documentation for consumer protection and security purposes.

 

PDL has all consumer contact monitored for quality assurance to ensure the FDCPA regulations are being followed correctly by the account representatives.

 

PDL strongly works with the account representatives to ensure third-party contacts are to only be used to obtain location information for the consumer.  The third-party contacts are references provided by the consumer on their loan application.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on PDL Recovery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 03, 2011
Business Category

COLLECTION AGENCIES

Alternate Business Names
PDL Group PDL Recovery Services PDL Support PDLI PDLR Group Rivershore Acquisitions
Industry Tips
Debt Collection
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.