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This Business is not BBB accredited

Northstar Location Services, LLC

Additional Locations

Phone: (716) 817-6770 View Additional Phone Numbers 4285 Genesee St, Cheektowaga, NY 14225 View Additional Email Addresses ! There is an alert on Northstar Location Services, LLC !

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This company is a collection agency.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Northstar Location Services, LLC include:

  • 7 serious complaints filed against business

Factors that raised the rating for Northstar Location Services, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 84 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

84 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 68
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 84

Customer Reviews Summary Read customer reviews

1 Customer Review on Northstar Location Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 14, 2005 Business started: 03/27/2001 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Aaron Castle, COO Ms. Barbara Crean, Executive Ms. Ann Granville, Executive
Contact Information
Principal: Ms. Linda Leising, Compliance Officer
Business Category


Alternate Business Names
The Northstar Companies, LLC
Industry Tips
Debt Collection

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Professional AffiliationsX

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Industry Tips


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Additional Email Addresses

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BBB has seen a major increase in collection agenciessetting up businesses in the Upstate New York area over the past several
years.  In an effort to keep consumers informed about which collection agencies are operating in accordance with Federal Law, 
we are asking for specific information from allcollection agencies operating in our service area.  The requests includes
the following:

:Federal Employee Identification Number-EIN

:Proof Of Licensing, bonding and or registration by the
city, town in which your business is located.

:Proof of licensing required by any state in which you
operate by mail or telephone or email.

   This collection agency has
not responded to our requests.

BBB advises consumers to be aware of their legal rights
in regard to collections.  The Fair Debt Collection Practices Act is a
statue enacted in 1978 which seeks to eliminate abusive and harassing behavior
by any debt or collection agency.  The act states specific practices and
rules under which debt collectors must abide by.  There are penalties for
agencies found breaking these laws.  Some of these laws state that a
collection agency is forbidden to harass a debtor, which includes threatening
violence or legal action.  They may not use crude or offensive language or
identify themselves as anyone other than by their business name.  If a
consumer believes a debt or collection agency has violated any of the FDCPA
laws the BBB encourages them to file complaints with the BBB at and Federal Trade Commission at