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This Business is not BBB accredited

Northstar Location Services, LLC

Additional Locations

Phone: (716) 817-6770 View Additional Phone Numbers 4285 Genesee St, Cheektowaga, NY 14225 View Additional Email Addresses http://www.makeabetterliving.com ! There is an alert on Northstar Location Services, LLC !

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Description

This company is a collection agency.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Northstar Location Services, LLC include:

  • 7 serious complaints filed against business

Factors that raised the rating for Northstar Location Services, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 84 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

84 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 68
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 84

Customer Reviews Summary Read customer reviews

1 Customer Review on Northstar Location Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: September 14, 2005 Business started: 03/27/2001 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Aaron Castle, COO Ms. Barbara Crean, Executive Ms. Ann Granville, Executive
Contact Information
Principal: Ms. Linda Leising, Compliance Officer
Business Category

COLLECTION AGENCIES

Alternate Business Names
The Northstar Companies, LLC
Industry Tips
Debt Collection
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

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Additional Email Addresses

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BBB has seen a major increase in collection agenciessetting up businesses in the Upstate New York area over the past several
years.  In an effort to keep consumers informed about which collection agencies are operating in accordance with Federal Law, 
we are asking for specific information from allcollection agencies operating in our service area.  The requests includes
the following:


:Federal Employee Identification Number-EIN

:Proof Of Licensing, bonding and or registration by the
city, town in which your business is located.

:Proof of licensing required by any state in which you
operate by mail or telephone or email.


   This collection agency has
not responded to our requests.


BBB advises consumers to be aware of their legal rights
in regard to collections.  The Fair Debt Collection Practices Act is a
statue enacted in 1978 which seeks to eliminate abusive and harassing behavior
by any debt or collection agency.  The act states specific practices and
rules under which debt collectors must abide by.  There are penalties for
agencies found breaking these laws.  Some of these laws state that a
collection agency is forbidden to harass a debtor, which includes threatening
violence or legal action.  They may not use crude or offensive language or
identify themselves as anyone other than by their business name.  If a
consumer believes a debt or collection agency has violated any of the FDCPA
laws the BBB encourages them to file complaints with the BBB at bbb.org and Federal Trade Commission at ftc.gov.