BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for International Credit Recovery Inc. include:

  • 411 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to have a required competency license

Factors that raised the rating for International Credit Recovery Inc. include:

  • Length of time business has been operating
  • Response to 411 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

411 complaints closed with BBB in last 3 years | 135 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 345
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 46
Total Closed Complaints 411

Additional Complaint Information

BBB finds a pattern and high volume of complaints regarding collection activities for consumers on client accounts for Progressive Business Publications of Malvern, PA. Consumers have advised BBB that they have not ordered any publications from Progressive Business Publications and therefore they do not owe any debt to International Credit Recovery.  The company response to many of these BBB complaints with a response stating: "However, after careful review of this customer’s complaint we now have dead-filed the account stopping all collection activity as a courtesy to this company and Progressive Business Publications was notified. There will not be a balance due on this invoice, we will not run her credit card. This matter is considered closed." 

The business responded to this pattern of complaints with the following statement:

In response to that, a majority of complaints appear to be billing/collection issues approximately 400. The customers are upset they are being billed for product they feel they didn’t order. They are now upset they are being contacted by a collection agency. They express to us they thought it was only a trial or free issue. However, they are told it will be a year subscription if not cancelled after their 30-day trial period. They are also sent a confirmation email with those terms. We found that a majority of the complaints misunderstood those terms and have not fully read the email sent to them or disregard it altogether. In our attempts to correct this we do explain step by step their original agreement and if a customer is still dissatisfied we will clear them from collection. 

The percentage of customers with this problem is minimal compared to the customers we are contacting.

An average of 28,500 customers is turned over to us annually, so in 3 years that is 85,500 customers.

Of those an average of 500 in 3 years has complained regarding Progressive Business Publications’ business practices. That is 1% of the customers we contact the other 99% (85,000) we either are able to resolve ourselves or they pay their debt and do not send in a complaint.

We have been given authority by our client Progressive Business Publications to dead-file accounts with similar problems. They also contact us with customers to pull from collections as well to resolve any issues they may have. Our relationship with our client is strictly third party, however we have done business with them for 25+ years and have established a relationship of trust to be able to dead-file accounts we feel have reason to not continue their subscription.

 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on International Credit Recovery Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: February 11, 1999 Business started: 01/01/1991 in NY Business started locally: 01/01/1991 Business incorporated 01/01/1991 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

OTHER

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

On 8/5/2016 BBB confirmed that International Credit Recovery Inc. had not obtained a necessary license from OTHER.

Type of Entity

Corporation

Contact Information
Principal: Ms. Cynthia Thomas, Branch Manager
Business Category

COLLECTION AGENCIES

Alternate Business Names
International Collection (International Recovery Inc.)
Additional Information

BBB conducted an investigation on this debt collection company to ensure it was operating with required licensing and bonding. 

The company advised BBB that they "currently collect in all 50 states but only require licensing and bonding in 13 of those states (AZ, AK, FL, ID, LA, NV, NC, ND, OR, TN, UT, WV) and bond only in NJ." The BBB found this statement to be incorrect. There are 30 states that require licensing and Texas which requires bonding only for debt collectors. We have been unable to secure the correct documentation from the business to support the claim that the company is  licensed and bonded in all states in which they are collecting. 

Industry Tips
Debt Collection
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.