BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for International Credit Recovery Inc. include:

  • 484 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for International Credit Recovery Inc. include:

  • Length of time business has been operating
  • Response to 484 complaint(s) filed against business

Customer Complaints Summary Read complaint details

484 complaints closed with BBB in last 3 years | 125 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 387
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 69
Total Closed Complaints 484

Additional Complaint Information

BBB has received a high volume of complaints from consumers on International Credit Recovery related to collection efforts for Progressive Business Publications located in Malvern, Pa. Consumers have advised BBB that they have not ordered any publications from Progressive Business Publications and therefore they do not owe any debt to International Credit Recovery.  BBB reached out to the business regarding the pattern in the complaints.  The business did not acknowledge the pattern.  BBB requested information from International Credit Recovery that would verify that International Credit Recovery and Progressive Business Publications are not partners. BBB has also requested current registration and licensing information for International Credit Recovery along with the current owner's name and business address. At this time International Credit Recovery has not provided any of the BBB requested information.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on International Credit Recovery Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: February 11, 1999 Business started: 01/01/1991 in NY Business started locally: 01/01/1991 Business incorporated 01/01/1991 in NY
Type of Entity


Contact Information
Principal: Ms. Cynthia Thomas, Branch Manager
Business Category


Alternate Business Names
International Collection (International Recovery Inc.)
Industry Tips
Debt Collection

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.