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BBB Accredited Business since

Christmas Central

Additional Locations

Phone: (716) 706-0320 Fax: (716) 706-0319 View Additional Phone Numbers 85 Innsbruck Dr, Buffalo, NY 14227 View Additional Email Addresses http://www.christmascentral.com

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Description

This business offers Retail and Online sales of Christmas goods/decorations, Christmas trees, Craft items, and General merchandise.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Christmas Central meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 118 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 7
Delivery Issues 77
Guarantee/Warranty Issues 2
Problems with Product/Service 66
Total Closed Complaints 159

Additional Complaint Information

The business has advised BBB that the recent complaints are due to the snow storm in Erie County on November 18th that  has caused the business severe issues in getting consumers their merchandise.  Please see the business response: "On November 18, 2014 our area was hit with a devastating storm that shut down our city for an entire week. To further complicate things, we lost a warehouse during this storm. See link:http://www.bizjournals.com/buffalo/news/2014/11/19/christmascentral-com-suffers-partial-collapse-of.html You can imagine how that put us behind and we are catching up. Our phones and emails are overwhelemed and we are trying our best. " Christmas Central has advised BBB that they are doing everything they can to take care of all their consumers orders.  They just ask for your patience at this time.

Customer Reviews Summary Read customer reviews

45 Customer Reviews on Christmas Central
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 40
Total Customer Reviews 45

Additional Information

BBB file opened: December 05, 2006 Business started: 01/01/1977 in NY Business started locally: 01/01/1977 Business incorporated 07/01/1994 in NY
Type of Entity

Corporation

Business Management
Mr. Ron Abrams, Office Manager Mr. David Gordon, CIO Mr. Nathan D. Gordon, CEO/Owner
Contact Information
Customer Contact: Mr. Ron Abrams, Office Manager
Business Category

CHRISTMAS LIGHTS & DECORATIONS INTERNET SHOPPING RETAIL STORES CHRISTMAS TREES GENERAL MERCHANDISE - RETAIL

Alternate Business Names
Dave's Christmas Dave's Christmas Wonderland Gordon Companies, Inc
Industry Tips
Internet Shopping
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.