BBB Accredited Business sinceAdditional Locations
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This business offers Retail and Online sales of Christmas goods/decorations, Christmas trees, Craft items, and General merchandise.
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A BBB Accredited Business since
BBB has determined that Christmas Central meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||65|
|Total Closed Complaints||158|
Additional Complaint Information
The business has advised BBB that the recent complaints are due to the snow storm in Erie County on November 18th that has caused the business severe issues in getting consumers their merchandise. Please see the business response: "On November 18, 2014 our area was hit with a devastating storm that shut down our city for an entire week. To further complicate things, we lost a warehouse during this storm. See link:http://www.bizjournals.com/buffalo/news/2014/11/19/christmascentral-com-suffers-partial-collapse-of.html You can imagine how that put us behind and we are catching up. Our phones and emails are overwhelemed and we are trying our best. " Christmas Central has advised BBB that they are doing everything they can to take care of all their consumers orders. They just ask for your patience at this time.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||45|
Type of Entity
Business ManagementMr. David Gordon, CIO Mr. Nathan D. Gordon, CEO/Owner
CHRISTMAS LIGHTS & DECORATIONS INTERNET SHOPPING RETAIL STORES CHRISTMAS TREES GENERAL MERCHANDISE - RETAIL