BBB Business Review
This Business is not BBB accredited
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This business offers chimney cleaning equipment, caps and supplies, lining materials, and fireplace equipment-retail.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||8|
Additional Complaint Information
BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame. BBB reached out to the business for answers to consumers concerns with the following letter: We find that a pattern of complaints exist concerning Consumers placing orders and paying for merchandise in full and not receiving the merchandise within a reasonable time frame. Consumers have also advised that they attempt to call the business and are responded to by customer service in a rude manner, told they will be refunded, and are not receiving those refunds within a reasonable time frame.
The business response:
Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from China so many were affected.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. William Goudy, Owner
CHIMNEY CLEANING EQUIPMENT & SUPPLIES CHIMNEY LINING MATERIALS FIREPLACE EQUIPMENT - RETAIL