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This business is not BBB accredited.


Phone: (800) 260-8075 View Additional Phone Numbers 14 Apple Hill Rd, Bolton Lndg, NY 12814 http://www.chimneydirect.com ! There is an alert on chimneydirect.com !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers chimney cleaning equipment, caps and supplies, lining materials, and fireplace equipment-retail.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for chimneydirect.com include:

  • 9 complaint(s) filed against business

Factors that raised the rating for chimneydirect.com include:

  • Length of time business has been operating
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Additional Complaint Information

BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame.   BBB reached out to the business for answers to consumers concerns with the following letter:  We find that a pattern of complaints exist concerning Consumers placing orders and paying for merchandise in full and not receiving the merchandise within a reasonable time  frame.  Consumers have also advised that they attempt to call the business and are responded to by customer service in a rude manner, told they will be refunded, and are not receiving those refunds within a reasonable time frame.


The business response:

 Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from China so many were affected.  

Customer Reviews Summary Read customer reviews

1 Customer Review on chimneydirect.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 01, 2011 Business started: 06/01/2010 in NY
Type of Entity

Sole Proprietorship

Business Management
Mr. William Goudy, Owner
Contact Information
Principal: Mr. William Goudy, Owner
Business Category



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.