BBB Business Review

This Business is not BBB accredited

chimneydirect.com

Phone: (800) 260-8075 View Additional Phone Numbers 14 Apple Hill Rd, Bolton Lndg, NY 12814 http://www.chimneydirect.com ! There is an alert on chimneydirect.com !

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Description

This business offers chimney cleaning equipment, caps and supplies, lining materials, and fireplace equipment-retail.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 8

Additional Complaint Information

BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame.   BBB reached out to the business for answers to consumers concerns with the following letter:  We find that a pattern of complaints exist concerning Consumers placing orders and paying for merchandise in full and not receiving the merchandise within a reasonable time  frame.  Consumers have also advised that they attempt to call the business and are responded to by customer service in a rude manner, told they will be refunded, and are not receiving those refunds within a reasonable time frame.

 

The business response:

 Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from China so many were affected.  

Customer Reviews Summary Read customer reviews

1 Customer Review on chimneydirect.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: July 01, 2011 Business started: 06/01/2010 in NY
Type of Entity

Sole Proprietorship

Business Management
Mr. William Goudy, Owner
Contact Information
Principal: Mr. William Goudy, Owner
Business Category

CHIMNEY CLEANING EQUIPMENT & SUPPLIES CHIMNEY LINING MATERIALS FIREPLACE EQUIPMENT - RETAIL

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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame.   BBB reached out to the business for answers to consumers concerns.  The business responded below:

Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from China so many were affected.