BBB Business Review

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BBB Accredited Business since

Delta Sonic Car Wash

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Phone: (800) 843-5477 View Additional Phone Numbers *, Buffalo, NY 14202 http://www.deltasoniccarwash.com



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Description

This Business is multi-location Automatic Car Wash. Some locations offer Oil & Lube services, Detailing, and Polishing. The Main Street location has a store and restaurant to eat-In or take-out.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Delta Sonic Car Wash meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Delta Sonic Car Wash include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 80 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 74
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Delta Sonic Car Wash
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 01, 1973 Business started: 01/01/1968 in NY Business started locally: 01/01/1968 Business incorporated: 09/23/1980 in NY
Type of Entity

Corporation

Business Management
Ms. Jackie Farkas, Customer Service Manager Ms. Nicole Janik, Communications Specialist Ms. Kim Canna, Director of Marketing Mr. Brian Evers, CFO Mr. Paul Lutz, Human Resources
Contact Information
Principal: Ms. Jackie Farkas, Customer Service Manager
Principal: Ms. Nicole Janik, Communications Specialist
Business Category

CAR WASH & POLISH AUTO SERVICES - OIL & LUBE CONVENIENCE STORES FOODS - CARRY OUT SERVICE STATIONS - GASOLINE & OIL AUTO DETAILING

Alternate Business Names
DELTA SONIC SALES & SERVICE, INC.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.