BBB Accredited Business since
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This business offers one day bath remodeling.
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A BBB Accredited Business since
BBB has determined that ReBath of Albany meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ReBath of Albany include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Frank Rafalik, Owner
BATHTUBS & SINKS - REPAIR & REFINISH BATHTUB REFINISHING BATHROOM REMODELING - WALK-IN TUBS KITCHEN & BATH - DESIGN & REMODELING BATHROOM REMODELING
Alternate Business NamesBCJ, LLC
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Three Day Cooling-Off Rule (cancel contracts)
9 Solar Drive
Clifton Park, NY 12065 Directions
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Additional Phone Numbers
- (800) 228-4882(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: 3-4 weeks ago I noticed a greying showing in the bottom of our brand new tub which was installed appx. 4/13.
Desired Settlement: For someone to come and drop a bottle of their specific cleaner, even if we have to pay for it They never call back or even try to solve the problem. I was specifically told twice by salesman-Clifton Park branch NY. that he would drop off cleaning product or have a man by the name of **** in ********* drop off a bottle. He never did. Even if he called and told me they were out of stock and would drop it off the next day or whatever, I would have accepted that, at least they would have contacted me out of courtesy.
This complaint has been taken care of and the customer i8s satified.We hand delivered ReBath cleaner to the customer. The issue was a cleaniong problem and not a defect in workmanship or product.
Problems with Product/Service
Read Complaint Details
Complaint: When job was finished retailer was notified that sealant and mudd job was unacceptable. A service guy was scheduled to come on a Wednesday called and said he would be late , called back to say he couldn't make it that day , would be there on Thursday afternoon,when didn't show called office he was out on vacation for the rest of week. owner was to call never received a call back from him either. When I called office to speak with the owner after two weeks of waiting he said that the warranty would still be covered if we did work that needed to be finished ourselves. When payment was made to our credit card it was $925.00 more than balanced owed at job finish on contract. called office to correct t his matter and we were told the money was owed to them and they wouold put a lien on our home if balance was not paid.
Desired Settlement: to pay the amount due at job finish that was agreed upon on signed contract.
To whom it may concern ;
Mr. & Mrs. ******* contracted with ReBath of Albany to install a rebath shower system (phase 1) this amount is not in question.Phase two contract reads, remove ceiling ,install sheetrock install ceiling fan and tape first coat ( first coat is not a fishish coat) ( the contract is noted as such," the customer to finsh and a deduction of 450.00 is noted"),install new shut offs for 925.00.Both contracts are signed and dated by Mrs.******* .On both contracts Mrs.******* indicated that the work was completed and that she was happy with the out come.Mrs. ******* also signed the customer check list and indicated that the amount to be charged to her credit card was correct and that we were authorized to charge her account.
Mrs. ******* called on 8/20/12 to say that some of her sealant had shrunk and would like us to come back to reseal the sealant.Mrs. ******* was told that our service tech was on vacation and that it would be a week until we could get back to her.A service time was scheduled and our service man called to say he would be late Mrs.******* indicated that she could not wait.Mrs ******* called again and spoke to Frank ,the owner and asked that since they were going to paint could they just seal it themselves and would that void her warranty.She was informed that that would be alright and it would not voild her warranty if she touched up the sealant herself.
On 8/24/12 Mrs. ******* called to ask about the amount charged to her credit card . Since our bookeeper was out that day I told her we would call her back on Monday the 27th.On 8/27/12 Mr .******* called to complain that he was not going to pay the $ 925.00 as it was not stated in the contract and that the paint looked horrible due to the tapping.Mr.******* spoke to Frank Rafalik and indicated that he knew the amount was correct but was not going to pay it as he was not happy with the paint job.Mr.Rafalik pointed out to Mr.******* that we did not paint ,he did , and that the tape was not a finish coat he was to finish the tape as stated in the contract ( $450.00 deduction).Mr. ******* admitted that he indeed owed the $925.00 but was not going to pay it and "would drag our name through the mud on the internet .BBB and with corporate.Frank told Mr. ******* that we would indeed put him into collections and possibly put a lein on his home if he did not pay the amount contracted.ReBath has completed all contracted obligations in a timely manner and we expect the *******s to pay the amount contracted.
I do not see any additional work sited in the complaint by the *******s so the only complaint is the contracted amount.We have all the contracts,work sheets and authorization to bill credit cards signed by Mrs.******* with the amout owed.The work has been completed and the customer simply does not wish to pay.I will send a hard copy of both contracts to you with the amounts listed and the customers signature clearly signed and dated.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The contract we signed stated gut ceiling ,install new greenboard on ceiling and tape, install new shut-offs, install 2 new rad covers, install 2 new shut-offs for outside faucets with a balance due upon completion of $5080 with no mention of "phase 1" Why would there be another bill for the same work that is on the only contract that we were aware of ?When Mrs ******* signed the paper work (at 9:30 at night still needing to eat dinner and having to get up at 3:00am to go to work) there was not a $925 charge on the paperwork she signed , that was added afterward without our knowledge or consent.The paperwork we signed off on all has her initials for the $5080, but the $925 does not
As for the shoddy work it wasn't until the next day we noticed numerous voids in the caulk and a poor job of taping when we called to have it fixed they said they would be there the next day to fix it between 11&1pm then switched it to 3or4pm. They called to tell us they couldn't keep appt. but would stop the next day at the same time.When they didn't show we called the office to say he hadn't shown up yet, at this time we were told not sure when he would be here as he was on vacation for Thursday & Friday, but she would give it to the owner to pull someone off another job to have work done as he didnt like things falling through the cracks and would have him call with time and day. On friday when we hadnt heard anything I called the office again, said I hadnt received a phone call back, and I was told he had just received the complaint because he had been out on a job. At this point it was two weeks of waiting and I asked if the warrantey would be voided if we did the sealant ourselves, as we still had not used the shower up to this point. I was told it would be okay, we figured at this point they were paid and they were not going to finish the job. When we finally used the shower we had no hot water, at this time we had to take off the hardware and adjust the valve as this was installed wrong from the installers.We were told that they were putting a lein on our home and that thier Lawyer would have the paper work drawn up with in seven days, if the payment was not made. We said put a lein on our home and we will sue you, he said go ahead we have been sued before. As for the amount due $8930 (which they keep stating is total bill) minus the $450.00 deduction = $8480. minus $500.00 credit for ordering before June 30th =$7980. minus $2900. downpayment =$5080. balance due upon completion. We can live with having to finish the shoddy workmanship, and being brushed off on the followup to fix, but fraduantly overcharging us $925.00 is not correct business practices, so please refund the overpayment to my charge card of $925.00.
" Our next step is the ******** ******** Office".
**** * ***** *******
First I would like to question why Mrs. ******* is now complaining about "shoddy work "when there is no mention of this in her previous complaint? We contend that the "shoddy work "was the paint applied by Mr. *******. We consider this harassment by the *******'s
Better Business Bureau
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In responding to the shoddy work it is not the paint job, it was the sealant around the shower stall, the tape job, and the water faucet needing to be readjusted so that we had hot water. I called on 8/17 and spoke with ****. He scheduled the work to be done on Wed. 8/22 between 11am & 1pm & he would be here to do it himself. On 8/22 **** called my husband to say he wouldn't be able to make it until 3 or 4 pm. **** then called back again and said he would be unable to make it out to our home today as he was held up on another job, but would be out on Thursday 8/23 between 3 or 4 pm. When he didn't show up I called the office to see what happened. ****** told me he was off on Thursday & Friday, but she would give this to the owner. Never heard back from him thats why I called back on Friday @ 4:15pm (when I got home from work) By this time it had been two weeks that we were unable to use the shower as we didn't want moisture to get behind the caulk into the walls, at this point we just figured he had his money and wasn't going to complete the job, so we did.
Billing was not brought up at this time because we had not received our credit card bill yet showing the $925.00 overcharge. We will pass over the foolish comments of hunger @ sleep deprivation (are you serious?) it was not at 10am, it was 9:30pm with his installers on a work order not a contract. There was never at any time a phase I or II mentioned to either one of us nor was there any paperwork showing a phase I or II . As for him being offended, we take offense to being ovecharge $925.00. We never agreed that we owed another $925.00 the contract clearly states " BALANCE DUE UPON COMPLETION $5080.00 ". We signed off not knowing they snuck in an additional $925.00. We didn't question the amount due because we agreed to owing $5080.00 at job completion not $6005.00 that we were charged. Again this took two weeks to get our credit card statement and saw the overcharge. As for the credit card you were paid the entire $6005.00 (which should only be $5080.00) and no credit has been issued as of yet. If you were the honest business person you say you are , you would have issued the credit knowing you were wrong. Its quite clear you don't honor signed contracts. Maybe since your installers stated that this job was under quoted this is your way of making back money.
As for using the BBB as an accomplice, the last we knew this is the division for consumers to voice thier concerns on a business who is unwilling to rectify a complaint. Your stellar reputation and customer service was not shown to us, You constantly pull your Lawyer for liens and threaten us with legal action ( as we were told you already spoke with your lawyer and would have us served within seven days the lein papers no options). We paid for a service that was unsatisfactory which gives us a legal right to express our opinion.
We implore the BBB to continue thier investigation, look past all of the misdirection and double talk that he continues to use and ask yourself why 2 bills for a two day job, and a contract that clearly states balance due upon completion of $5080.00. Why were we offered $400.00 from the salesman if he also knew you were in the wrong?
***** * ***** *******
Problems with Product/Service
Read Complaint Details
Complaint: A bathtub renovation system was installed on July 19 & 20 2012. The tub drain stopper was not the type I had been told would be installed and the shower curtain rod was installed too high for a standard 72" shower curtain. The company did correct the drain stopper problem, but did not contact us regarding the height of the shower curtain rod. Fortunately my wife was able to sew a custom shower curtain (of 76" length) and a matching window curtain using our former 72" shower curtain and purchased material. She did not save the receipts, but the material cost was likely less than $50, including an 84" long shower curtain liner (which also had to be reduced to a 76" length). Her total labor time for this customization was about 12 hours. I wrote a letter to describing this situation to Rebath of Albany on July 24, 2012. They have not responded to that letter. A few weeks later I complained by telephone to Rebath Corporate in Tempe Arizona. The lady I spoke with said she would call Rebath of Albany. If she did, I do not know, but I have still not had a response.
Desired Settlement: An apology would seem to be in order. In lieu of a monetery adjustment, my wife would accept a replacement recessed toilet paper dispenser in polished brass to match the fixtures in the new bath system.
We were not aware of any service issues for the ********.I have looked through our records and we did not receive a letter,it may have become lost in the mail.Unfortunatly corporate did not contact us regaurding this issue.
Mr.Frank Rafalik,the owner, spoke to Mr.******* today at 4:30PM and apologised for any issues we have not addressed.We are sending Mr. ******* a $50.00 gift card to **** ***** to purchase the gold colored toilet paper holder.Mr ******* indicated that this would be the desired outcome.
ReBath of albany