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Albany, Buffalo, Rochester & Syracuse regions

BBB Business Review

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M&T Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for M&T Bank include:

  • Government action(s) against business

Factors that raised the rating for M&T Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 564 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

564 complaints closed with BBB in last 3 years | 197 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 35
Billing/Collection Issues 237
Delivery Issues 8
Guarantee/Warranty Issues 2
Problems with Product/Service 282
Total Closed Complaints 564

Customer Reviews Summary Read customer reviews

2 Customer Reviews on M&T Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 01, 1923 Business started: 01/01/1856 Business started locally: 01/01/1856
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the State Comptroller
110 State Street, Albany NY 12236

Business Management
Mr. James Beardi, Local Manager Chester Bridger , VP-Corporate Communications Ms. Nancy Brock, Corporate Communications Ms. Martine Brown, Northeast Marketing Director Mr. Daniel Burns, Rochester Div. President Ms. Ann Caruana, Crowley Webb Ms. Cindy Dertinger, Administration Mr. Geoffrey Fenn, VP Mr. Richard Gold, Webmaster Ms. Carol Grosso, Property Management Mr. James Horbowicz, Airport Plaza Manager Ms. Susan Hugill, Credit Card Processing Mr. Jay Johnson, Customer Service Ms. Lynn Kane, Retail Marketing Ms. Elaine Lesperance, Webmaster Mr. Ray Logan, SVP, Human Resources Mr. Chris Marra, Retail Marketing Mr. Stephen J. Meyer, Vice President Mr. Robert Moody, VP Retail Marketing Mr. Rob Northway, Retail Advertising Mr. Ken Paulin, Purchasing Manager Ms. Debbie Pringle, Banking Officer Ms. Carrie Steck, Assistant Manager Ms. Mary C. Szabat, Sales Rep. Ms. Lynn Waclaweck, Marketing Mr. Robert Wilmers, Chairman, CEO Ms. Karen Woodman, Electronic Advertising Mr. Robert D. Young, Sales training Man.
Contact Information
Principal: Ms. Claudia Heath, Customer Ser. Mortgage Corp.
Business Category


Alternate Business Names
First Empire State Corporation Highland Lease Corporation M&T Credit Corporation M&T Mortgage Corp. M&T Securities Manufacturers & Traders Trust Company
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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