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BBB Business Review

BBB
PO Box 9, Buffalo, NY 14240
Customer Contact: Ms. Margaret Moog, Senior Vice President
Principal: Mr. Gerald Nagle, Executive VP

This Business is not BBB accredited

HSBC

Additional Locations

Phone: (800) 975-4722 Fax: (716) 730-3030 View Additional Phone Numbers PO Box 9, Buffalo, NY 14240 http://www.us.hsbc.com

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Description

This company offers Full Banking Services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against HSBC

Additional Information

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BBB file opened: July 01, 1923 Business started: 01/01/1850 Business started locally: 01/01/1850
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Banking Department
Licensed Financial Services Division, One State Street, New York NY 10004-1417
http://www.banking.state.ny.us/supinst.htm
Phone Number: (877) 226-5697

Business Management
Mr. Kenneth D. Bell, Regional President Ms. Lynn Carson, Corp. Communications Mr. F. Philip Christian, National Marketing Director Mr. Paul Cronin, Regional President Mr. Philip S. DiPolfi, Sr. VP Commercial Exec. Mr. William Flannery, HR-Support Services Mr. William Freeman, Advertising Manager Ms. Kathy Hoelscher Glieco, Marketing & Advertising Ms. Dawn Kauderer, Auto Finance Operations Mr. Gerry Koprianski, Director of Security Ms. Louise Kowalski, Internet Management Ms. Amy Jo Lauber, Wealth Management Ms. Lynn Lowrey, Marketing Mr. Herbert C. Major, Trade Services/Commercial Bank Ms. Calli Makridis, Vice President, Marketing Customer Service Manager Mr. Michael Manley, Advertising Ms. Marie J. McDermott Ms. Margaret Miller, First Vice President Ms. Margaret Moog, Senior Vice President Ms. Anne Nelson, Dir. of Marketing/Advertising Ms. Kathy Rizzo Young, Community Affairs Ms. Karla Rogers, V.P. and Manager, PR Mr. Joseph V. Saffire Ms. Wanda Zygmuntowicz, Director of Marketing
Contact Information
Customer Contact: Ms. Margaret Moog, Senior Vice President
Principal: Mr. Gerald Nagle, Executive VP
Business Category

BANKS CREDIT CARDS & PLANS LOANS MORTGAGE BROKERS FINANCIAL SERVICES

Alternate Business Names
Beneficial Beneficial Finance Company Beneficial Homeowner Service Corp Elder Beerman Card Service Household Finance Corp. Household Finance Corporation HSBC Bank HSBC Credit Card HSBC Finance HSBC Mortgage Corp USA HSBCBank USA, NA Marine Midland Bank National Credit Group Sibley Mortgage Corp
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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