BBB Business Review

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This business is not BBB accredited.

Reyes Auto Center

Phone: (585) 454-4744 80 Litchfield St, Rochester, NY 14608 http://www.reyesautocenter.com


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Description

This business offers Used Auto and SUV Sales, Auto Repair, Body/Collision/Painting, NYS inspections and Towing.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reyes Auto Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Reyes Auto Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: August 17, 2011 Business started: 01/01/2008 in NY Business started locally: 01/01/2008 Business incorporated 03/16/2011 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Motor Vehicles
6 Empire State Plaza, Albany NY 12228
http://www.nydmv.state.ny.us/facLookup/default.html

City of Rochester - Licensing Department
30 Church Street - 224B, Rochester NY 14614
http://www.cityofrochester.gov
Phone Number: 585-428-9339
browna@cityofrochester.gov

U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov/
Fax Number: 617-494-2783

NYS DMV - Division of Vehicle Safety
PO Box 2700-ESP, Albany NY 12220
Phone Number: (518) 474-8943

Type of Entity

Corporation

Business Management
Mr. Ramon Reyes, President/Owner
Contact Information
Customer Contact: Mr. Ramon Reyes, President/Owner
Business Category

AUTO REPAIR & SERVICE BRAKE SERVICE ENGINES - FUEL INJECTION SERVICE & PARTS TOWING - AUTOMOTIVE TRANSMISSIONS - AUTOMOBILE WHEEL ALIGNMENT, FR & AXLE SERVICE - AUTO DIFFERENTIALS - AUTOMOBILE AUTO SERVICES - OIL & LUBE AUTO REPAIR - SUSPENSION AUTO REPAIR - TUNE-UP AUTO REPAIR - STEERING & SUSPENSION AUTO REPAIR - POWER STEERING AUTO REPAIR - SHOCKS AUTO DEALERS - USED CARS AUTO AIR CONDITIONING ALTERNATORS & GENERATORS - AUTO REPAIR AUTO COLLISION/ BODY REPAIR & PAINTING AUTO DETAILING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS

Alternate Business Names
Ramon Reyes Enterprises, Inc. Reyes Towing, Inc
Industry Tips
Auto mechanics and shops -- selecting Auto Repairs Automotive Air Conditioning Buying a Used Car Car Deposits Collision Repair Lemon Law - Used Cars
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.