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Find a Location

Vision Dodge Chrysler Jeep Ram has 1 locations, listed below.

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    Business ProfileforVision Dodge Chrysler Jeep Ram

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    920 Panorama Trail S., Panorama, NY 14625
    BBB File Opened:
    10/13/2014
    Years in Business:
    24
    Business Started:
    2/1/2000
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • PJD Automotive LLC
    • Vision Automotive Group
    Business Management
    • Mr. Adriaan deKramer, Office Manager
    • Mr. Michael Sacco, General Manager
    Contact Information

    Customer Contact

    • Mr. Adriaan deKramer, Office Manager
    • Mr. Michael Sacco, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a new vehicle at Vision ******** Dodge on 7/24/2023. The vehicle came with a No Charge Vision Care Package., which included No Charge Rustproofing , No Charge Paint Protection, No Charge Interior Protection, No Charge Lojack Anti- theft Protection, No Charge New York State Inspections. There is also free oil changes on every car purchased on their website with a 2023 copyright. There was no rustproofing done on this vehicle as they made me believe . There is no visible rustproofing anywhere on the vehicle . You should be able to see the rustproofing at the drain holes at the edges of the doors ,hood, tail gate etc. This vehicle has zero rustproofing. There is no Lojack protection on the vehicle either. I can't tell about the paint protection or interior protection the new vehicle just appears to have standard detailing done. The dealership tried to get me to pay for a warranty on the Vision Care package in the amount of $995.00 I refused. There is nothing stating you have to pay for a warranty. No warranty was ever presented to review but they wanted me to pay for a warranty. I did get a key tag for NYS inspection only. I reached out to Scott B*** General Sales Manager he stated to bring in vehicle and they would check. and made no reference to the Lojack protection or any of the other protections. If I go there he will try to scam me again . He stated they do not provide free oil changes but it is stated on their website with a copyright 2023. The business office Manager Dan G***** had me watch a video for extended warranty which included some of the Vision Care package items which are no charge. You had to take all or decline my cost was $35,000.00 extra, yes not a typo $35,000.00 extra to the cost of the vehicle. The New owner of Vision Auto Group 10 dealerships is *** ***** who owns ***** **** ****  has a "F" rating with the BBB. Vision Auto group in scamming their customers.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David N

    1 star

    03/22/2024

    Back in 2016 under the old ownership having free oil changes for as long as I owned my car was given to me by the sales manager. I have had free oil changes ever since. I was there yesterday and they said because there's a new owner they have decided to stop the free oil changes. He gave me a free one but said it would be the last. I call b.s.. First I want something in writing saying you have stopped my free oil changes that was given to me by management or the owner. Not just word of mouth by the guy at the counter. New owner bought the dealership which I'm sure came with the lot and building and vehicles and yes the debt! They bought all the service contracts and promises too. What a joke this place has become. I caught the manager one day wearing fluffy bedroom slippers out on the sales floor.

    Local BBB

    BBB of Upstate New York

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