Business ProfileforMercedes-Benz of Rochester

My vehicle was sent to the Mercedes Benz of Rochester in September of 2021 for the second time. After going back and forth between emails and texts soon after, they stopped responding to me. They had my vehicle since September of 2021 to March of 2023. They said please let us know if something goes wrong and we’ll get it fixed because of how long they had it. On the drive home the day I got it a code popped up. I texted my new rep at the dealership. He said to keep him in the loop. The code did not go away. I tried texting and calling but no response. I tried till May of 2023. The vehicle is still not fixed and they had the vehicle for almost two years without fixing anything. The amount of time and money of mine that they have wasted is unbelievable. There are new problems with it that weren’t there before I took it in. Now it is at the Syracuse dealership, but the Rochester dealership is refusing to pay for the problems that they supposedly fixed. They led me to believe that it was almost done for almost two years. All of my plans and opportunities that I declined because I didn’t have my vehicle are devastating to my financial and mental health. All I would like is my vehicle to be repaired. Repaired in a timely manner has already flown out of the window. My rep at Mercedes of Syracuse is Melanie. I asked her if the problems that I’m having now should have already been found and fixed if the Rochester location had done its job properly like they said they did. Her reply was yes, if they had throughly inspected it and fixed it. I should not be having these issues. Now I’m waiting and wondering again when my vehicle will be done but unfortunately this time I don’t have the financial means to pay for everything that I already thought I paid for when I received the vehicle back. I would like Mercedes to pay for the remaining repairs.