BBB Business Review

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BBB Accredited Business since

James Chevrolet of Johnstown

Phone: (518) 762-5555 Fax: (518) 762-4012 View Additional Phone Numbers 108 S. Comrie Ave., Johnstown, NY 12095 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business is a Chevrolet dealership that sells and services new and pre-owned Chevrolet vehicles as well as pre-owned cars and trucks of all other major brands.  It also sells and installs tires and General Motors auto parts and accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that James Chevrolet of Johnstown meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

4 Customer Reviews on James Chevrolet of Johnstown
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 2003 Business started: 01/01/2003 in NY Business started locally: 01/01/2003 Business incorporated 02/23/2000 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Motor Vehicles
6 Empire State Plaza, Albany NY 12228

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Provenzano, Owner
Contact Information
Principal: Mr. James Provenzano, Owner
Business Category


Method(s) of Payment
Cash, check, and major credit cards.
Alternate Business Names
James Chevrolet James Chevrolet of Johnstown, LLC.
Industry Tips
Auto Line Auto mechanics and shops -- selecting Auto Repairs Buying a New Car Buying a Used Car Car Deposits Leasing An Automobile Lemon Law - New Car Lemon Law - Used Cars

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.