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Find a Location

Davidson Automotive Group has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Davidson Automotive Group

      5871 Rome Taberg Rd PO Box 271 Rome, NY 13440-1735

    • Davidson Automotive Group

      18579 US Route 11 Watertown, NY 13601-5325

    • Davidson Automotive Group

      3690 State Route 31 PO Box 2760 Liverpool, NY 13090-1031

    • Davidson Automotive Group

      18423 US Route 11 Watertown, NY 13601

    Business ProfileforDavidson Automotive Group

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers new, used auto/truck sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Davidson Automotive Group has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Davidson Automotive Group

        5871 Rome Taberg Rd PO Box 271 Rome, NY 13440-1735

      • Davidson Automotive Group

        18579 US Route 11 Watertown, NY 13601-5325

      • Davidson Automotive Group

        3690 State Route 31 PO Box 2760 Liverpool, NY 13090-1031

      • Davidson Automotive Group

        18423 US Route 11 Watertown, NY 13601

      Location of This Business
      5871 Rome Taberg Rd PO Box 271, Rome, NY 13440-1735
      BBB File Opened:
      2/18/2000
      Years in Business:
      61
      Business Started:
      6/1/1962
      Business Started Locally:
      6/1/1962
      Business Incorporated:
      8/28/1984
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Davidson Nissan of Watertown
      • Davidson Ford of Watertown
      • Davidson Ford of Clay
      • Davidson Chevrolet Cadillac Buick GMC of Watertown
      • Davidson Chevrolet Cadillac Buick GMC of Rome
      Business Management
      • Mr. Dwight Davidson, President / GM
      • Mr. Jon Davidson, CFO
      • Ms. Amy Gualtiery, Corporate Contact
      • Mr. Jerry Heath, General Manager
      • Mr. Erick Davidson, General Manager
      • Alexandra Lerew, Complaint Contact
      Contact Information

      Principal

      • Mr. Dwight Davidson, President / GM
      • Mr. Jerry Heath, General Manager
      • Alexandra Lerew, Complaint Contact

      Customer Contact

      • Ms. Amy Gualtiery, Corporate Contact
      • Alexandra Lerew, Complaint Contact
      Additional Contact Information

      Fax Numbers

      • (315) 785-8763
        Primary Fax
      • (315) 281-2149
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/26/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Had a friend drop my vehicle off I am currently deployed overseas. Brought in my 2016 ******* gt premium for a parasitic draw, vehicle was misdiagnosed multiple times at my expense, then vehicle was damaged by the dealership’s negligence, dealership is covering the body shop and put me on a list for a loaner vehicle I get from deployment around April 4-7 hopefully it’s been a rough 9 months in Syria, I have been blown up, shot at, the one thing I was looking forward to was driving my vehicle and now I cannot due to the dealership’s negligence, I would like compensation for the diminutive of value now that the VIN will have damages attached to it and the fees reversed for the misdiagnosis if possible. First they said it was a fog light wire they taped up and said it was fixed, then they said it was alternator i paid to get that diagnosed then elsewhere to get fixed, then they said it was the BCM I paid to get that fixed the issue still persisted then they said it was the instrument cluster after I paid that it was fixed no more parasitic draw, then they tell me an excuse that the vehicle was left outside and damaged by wind, I think they drove it the hood came up and now vehicle is awaiting a body shop which it still is not in yet.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      CHARLES L.

      1 star

      11/02/2022

      Very disappointed with the out come of a tire change on my new truck. When changing it fell off the rack. The service tried to patch, cob fix the rocker panel. Not a good cob job. the rocker is dented, twisted and should be replaced. Also the floor is lifted and is noticeable. The under side of the truck is scraped of the paint and the under coat. Sure to be rusting. Also hit the catalytic converter. The pinch factory split weld on the rocker is also damaged and was plugged with seam sealer. The NEW truck was delivered on 5/17/22 and when they had the accident on 10/11/22 it had 5,700 miles on it. After they patched it I got it back on 10/18/22 in a poor repair, I feel they are responsible to replace the truck with a new vehicle the same as I ordered. Not a used truck repaired as they want Talking to other body shops they roughly figure a 6K to 7k price to fix it to a full repaired truck , But it still going to rust without the factory built quality.

      Local BBB

      BBB of Upstate New York

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