Industry Tips
Guarantees and Warranties
A warranty or guarantee can be an oral or written promise by a manufacturer or retailer that they will stand behind a product or service.
Whenever a warranty is important to you, be sure to get it in writing. Check out warranties before you buy an item. The federal waranty law requires that merchants let their customers know about the warranties on most consumer products by either attaching the warranty to the product, posting a copy of the warranty near the product, or maintaining a catalog of warranties.
Warranties must tell you what is covered, who covers it, for how long, and what you must do to be satisfied if something goes wrong. They must also be labeled full or limited. Before you use the product be sure any specific routine maintenance or service is done as suggested or required by the warranty. Keep your sales receipt for future reference. Write down the date of purchase and installation. Register your product if a card is provided. Also record any service or repair done after the purchase.
For more information, contact:
Better Business Bureau
100 Bryant Woods South, Amherst, NY 14228
(800) 828-5000
www.upstateny.bbb.org
This report is general in nature and is not intended as a Business Review on any company, service or product.