BBB Business Review

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BBB Accredited Business since

AAA Sound Service & Low Voltage, LLC

Phone: (585) 325-1080 Fax: (585) 325-1085 View Additional Phone Numbers 295 Mount Read Boulevard , Rochester, NY 14611 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers low voltage systems, including sound systems, video systems, audio/visual equipment and systems, intercom systems

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAA Sound Service & Low Voltage, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAA Sound Service & Low Voltage, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 29, 2006 Business started: 01/01/1972 in NY Business started locally: 01/01/1972 Business incorporated 04/06/2004 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard Petty, President Ms. Elizabeth Petty, Office Manager
Contact Information
Principal: Mr. Richard Petty, President
Business Category


Products & Services

AAA Sound Service & Low Voltage, LLC sells the following brand(s): most all the recognized commercial sound, video & communication product lines

AAA Sound Service & Low Voltage, LLC offers the following product(s): commercial sound, video, and communication systems for schools, churches, medical facilities, retail, hospitality, and corporate

Method(s) of Payment
Cash, checks (with approval), credit cards, and PayPal.
Refund and Exchange Policy
This business requires a written authorization for returns.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.