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          Find a Location

          Fred F Collis & Sons, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Fred F Collis & Sons, Inc.

              5092 Commercial Drive Yorkville, NY 13495

              BBB Accredited Business
            • Fred F Collis & Sons, Inc.

              152 Erie Boulevard East Rome, NY 13440

              BBB Accredited Business
            • Fred F Collis & Sons, Inc.

              PO Box 213 Yorkville, NY 13495

              BBB Accredited Business

            Business ProfileforFred F Collis & Sons, Inc.

            Air Conditioning Cleaning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/21/2003

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers heating & air conditioning contracting/home heating oil/duct cleaning/fireplace sales.

            Business Details

            This is a multi-location business.

            Find a Location

            Fred F Collis & Sons, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Fred F Collis & Sons, Inc.

                5092 Commercial Drive Yorkville, NY 13495

                BBB Accredited Business
              • Fred F Collis & Sons, Inc.

                152 Erie Boulevard East Rome, NY 13440

                BBB Accredited Business
              • Fred F Collis & Sons, Inc.

                PO Box 213 Yorkville, NY 13495

                BBB Accredited Business
              BBB File Opened:
              10/21/2002
              Years in Business:
              88
              Business Started:
              1/1/1936
              Business Started Locally:
              1/1/1936
              Business Incorporated:
              7/2/1970
              Accredited Since:
              10/21/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Collis Heating
              • Rome Oil
              • Collis Home Energy Preperformance
              Business Management
              • Mr. John F. Collis Jr., Vice President
              Contact Information

              Principal

              • Mr. John F. Collis Jr., Vice President

              Customer Contact

              • Mr. John F. Collis Jr., Vice President
              Additional Contact Information

              Fax Numbers

              • (315) 768-4825
                Primary Fax
              • (315) 336-5791
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/20/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We contacted Collis on Tuesday 11/23/21 requesting a service call for our furnace that was not running. We were told due to it being Thanksgiving week, they would come out on Monday 11/29. The service man stated it was a “heat exchange” that needed to be replaced. We agreed to order the part and have them install it when it came in. We received another call stating the part is under warranty with Carrier. Great! We were told the service manager would call us to schedule when the part arrived from Carrier. After a few weeks of waiting I called to check on the status of the parts arrival. I was told it would be on Thursdays delivery truck. The following week I phoned again and was told it would be arriving next Tuesday. I still had not received a call that the part had come in when on 1/11 the service technician called stating he was on the way to my house and needed to come in and read the serial number off our furnace again. Although I thought this was strange as they already had it, we obliged. Upon arrival he told my wife the “part was in!” And that “we should be expecting a call from the service manager to schedule the repair soon”. The next correspondence was a call from Barbara, the office manager, on 1/19/22 in which she stated “we’ve sent the part back to carrier, we’re not going to do the job”. We made multiple attempts to contact the service manager / owner Mr. Collis who never returned our calls. When we questioned why and how the only answer we received from an employee was “we aren’t taking new customers” and “we’re only servicing emergencies”. We entered into a verbal contract on 11/29 that this job would be done, we aren’t a “new” customer, you ordered our part in November! Not having heat in your home in CNY with 4 little children IS an emergency. We are using a propane space heater! After waiting & wasting 7 (cold) weeks with this company we were told to start all over and call someone else. Please just finish the job you started.
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ron P.

              5 stars

              03/09/2024

              My 5 year old boiler had become very unreliable, several technicians tried fixing it without success. I was ready to get rid of it. Three other HVAC companies looked at the system and provided quotes for a replacement boiler. Jamie K*** came to my home to work up an estimate, but after seeing the boiler, instead of just writing up a quote for a new boiler, suggested that I might like to have one of the Collis techs inspect it to see if it could be fixed. The next day Matt from Collis came by and diagnosed the problem, obtained the needed replacement parts, and had the boiler dialed in purring like a kitten. Matt clearly knows what he is doing. What an incredible positive experience.

              Local BBB

              BBB of Upstate New York

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