BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

BP Residential Heating and Cooling, LLC

Phone: (585) 978-1492 Fax: (585) 625-2377 View Additional Phone Numbers 79 Goldfinch Drive, West Henrietta, NY 14586

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers heating and air conditioning services, repairs and installations, as well as residential equipment and accessories (Natural gas or oil fired). They also service and install hot water tanks and tankless water heaters, gas lines, and all home comfort indoor air quality products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that BP Residential Heating and Cooling, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BP Residential Heating and Cooling, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BP Residential Heating and Cooling, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2012 Business started: 06/01/2005 in NY Business started locally: 06/01/2005 Business incorporated 08/10/2011 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW, MC 3201, Washington DC 20460
Fax Number: 202-260-5153

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Williams, Owner
Contact Information
Principal: Mr. Michael Williams, Owner
Business Category


Products & Services

BP Residential Heating and Cooling, LLC sells the following brand(s): A.O Smith, AirTemp, American Standard, Aprilaire, Bradford White, Carrier, Crown, Goodman, Honey Well, Lennox, Payne, Peerless, Thermopride, Train, Williamson

BP Residential Heating and Cooling, LLC offers the following product(s): Air Cleaners, Air Conditioning Equipment, Air Filters, Air Purifiers, Heating Equipment, Hot Water Heaters, Humidifiers, Tankless Water Heaters, UV Light Systems ( air purifiers)

Method(s) of Payment
Cash, VISA, MasterCard, Discover, Checks, Bank Checks

Refund and Exchange Policy
This business offers a 3-day opt out policy on all new installations starting from the day of receipt of first down payment. Restocking fees may apply. As of 11/26/2013.
Industry Tips
Choosing a Plumbing Contractor Heating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.