BBB Accredited Business since
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This business offers replacement windows, doors, and siding.
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A BBB Accredited Business since
BBB has determined that Window World of Binghamton meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Window World of Binghamton include:
- Length of time business has been operating
Factors that raised the rating for Window World of Binghamton include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Michael Hoffmeier, Owner
WINDOWS WINDOWS & DOORS - INSTALLATION & SERVICE GUTTER LEAF GUARDS CONTRACTORS - GUTTERS GUTTERS & DOWNSPOUTS SIDING CONTRACTORS WINDOWS - INSTALLATION & SERVICE DOORS PATIO DOORS DOORS - INSTALLATION SHUTTERS
Method(s) of PaymentAll major credit cards. 100% financing available.
Alternate Business NamesWindow World of Binghamton NY, Inc.
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Three Day Cooling-Off Rule (cancel contracts) Window Condensation
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: HAD OUTSIDE WNIDOWS INSTALLED AND WINDOW AND DOOR WRAPPED. THEY WERE SUPPOSED TO REPLACE THE WOOD AROUND THE KITCHEN WINDOW MAN TOOK OUT 1/2 THE ROTTED WOOD ON THE BOTTOM OF IT AND DID NOT REPLACE THE WHOLE SECTION OF THE WOOD. DID NOT CLEAN UP THEIR MESS WHEN I WENT TO CLEAN UP MY PATIO OF ALL THEIR GARBAGE, NOTICED THAT THERE WAS JUST THE 1/2 OF ROTTED WOOD. ALSO THE WRAP ON THE BACK GARAGE WINDOW WAS DENTED. WHEN I CALLED TO COMPLAIN THEY SENT ANOTHER MAN AND WHEN HE TOOK OFF THE WRAP FROM THE WINDOW THE 1ST GUY JUST STUCK A PIECE OF WOOD THAT DID NOT EVEN FIT THE WINDOW WILL IN THERE NOT REPLACING THE WHOLE SECTION OF WOOD. DISGUSTING WITH THE AMOUNT OF MONEY I PAID FOR THIS WORK. CALLED OFFICE FELT SINCE THEY DID SUCH BAD WORK TO BEGIN WITH AND IF I HAD NOT PAID ATTENTION TO THE WORK THE FIRST GUY WAS NOT DOING, I DO NOT FEEL THEY SHOULD CHARGE ME FOR THE WRAPPING AND REPAIRING OF THAT WINDOW ALSO THE DENT IN THE BACK GARAGE WINDOW WAS NOT ACCEPTABLE. I HAVE NOT HAD A CALL BACK FROM THE COMPANY ADDRESSING THIS WHICH I WAS TOLD I WOULD GET.
Desired Settlement: I WANT SOME KIND OF COMPLENSATION FOR THE SHODDY WORKMAN SHIP ON THAT WINDOW.
We were notified on 6/14/12 that we had received a complaint from this customer. This issues that the customer chose to address in the complaint had already been addressed and rectified prior to the customer filing it. The customer’s install was set for 5/23/12. The installer arrived that morning to replace 2 windows, one of which needed to be reframed, as well as place exterior trim around one of her doors. During the installation, the installer noticed that only part of the frame on one window was rotted and informed the customer that he would only need to replace a part of the frame because the rest of it was still in good condition. The customer then asked the installer for a discount for the part that wasn’t needed. The installer told the customer that wasn’t possible since we charge a flat rate for reframing a window, regardless if it’s a section of it or the entire frame. After the install, the customer signed our completion certificate that stated that the job was completed and was to her liking.
Consumer Response: BBB spoke to the consumer who verified her refund was received after the complaint was filed. Complaint is resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: On 18 May 2012 I ordered a new replacement window. The salesman told me it will take two weeks to get delivery after delivery they will arrange installation. On the 7 June someone from Window World called me and told me that the window had arrived and they would like to install it on Tuesday 12 June. At 9:30 I prepared the room for installation and after waiting 15 mins after the contractors delivery time I called Window World to inquire as to when the installers will be arriving. I was told that they will not be here until 11 July. I am most annoyed at this inconvenience and wish to register a complaint against this company for 'Failure to Perform' I had placed a 50% deposit and they would not refund my deposit.
Desired Settlement: I believe a 10% reduction in my bill would be acceptable.
Please see attached letter. I feel that this letter should be posted with the complaint for everyone to see. TRhe BBB is destroying small business due to the fact that they do not screen these complaints. We agree that some complaints are legitimate. but there are a large number of complaints that are NOT. This is one of them. Everything according to our contract has been executed exactly as explained.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/28/2012||Problems with Product/Service | Complaint Details Unavailable|