BBB Accredited Business sinceAdditional Locations
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This company offers Accessability Equipment & Small Elevators-Sales, Service, and Installation.
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A BBB Accredited Business since
BBB has determined that Victory Lifts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Victory Lifts, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
WHEEL CHAIR LIFTS & RAMPS ELEVATORS - SALES & SERVICE LIFTS/ELEVATORS - IN HOME
Industry TipsHome Improvements
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BBB Complaint Process
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Additional Phone Numbers
- (315) 414-0863(Phone)
- (585) 429-0356(Phone)
- (315) 414-0865 (Fax)
- (585) 392-1187 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: In November 2011, I signed a contract to have a chair-lift placed in my home for use by my 90-year old mother. Sometime in August the lift broke down while I was away. After contacting the owner I was told that the responsibility to fix the lift was mine. The owner of Victory Lifts contacted ******* ***** in my area and they sent someone to fix the lift at a cost of $497.00, which I paid. Shortly afterwards the lift broke again. I called Victory Lifts and again was told by the owner that he would not make any money fixing the equipment. I told him my expectation was that the rental would stand up longer than a year with normal wear and tear. The only one using the lift was my mother. I had to call the police to lift my mother to bring her up and downstairs when the lift was broken. I did call ******* again. He informed me that he neglected to look inside of the chair the first time and found that the cause of the malfunction was the mother board was duct taped up and when the tape loosened it caused a shortage. He did not take the tape out, but put a Styrofoam cup in to keep the two pieces from touching, thereby keeping it from shorting out. He called Victory Lifts and told the owner of the problem. I did the same and explained that I felt he should pay for it because the item did not come to me in proper order. He did not believe me and said he would come to see it. He also asked for a picture, which I sent. I withheld the December payment thinking he would get back to me. He never did. When I returned the lift I spoke with an agent of his over the phone who informed me that I owed a month's payment. I explained the situation and she asked me to send pictures (which I did) and told me the owner forgave the payment and my bill was satisfied. I stopped payment on the March payment after speaking with her. I recently received a bill with an extra $30 charge, so I called to find out why. I was told I owed for March, the month I returned the lift. I explained why I felt I did not owe and asked to speak with the owner. I was told he would call back. I was also threatened with an attack on my credit. The owner was available to me until the rental was made. When there was a problem he refused to speak with me or acknowledge receipt of the proof of the mistake made with the duct tape.
Desired Settlement: The initial problem happened because the machine was not serviced properly. Victory Lifts should be responsible.