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Find a Location

Tarson Pools & Spas has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tarson Pools & Spas

      6061 E. Taft Rd N. Syracuse, NY 13212-3339

    • Tarson Pools & Spas

      325 Waterloo-Geneva Rd Waterloo, NY 13165

    • Tarson Pools & Spas

      6071 East Taft Road North Syracuse, NY 13212

    • Tarson Pools & Spas

      432 Genesee Street (Rte 5) Oneida, NY 13421

    • Tarson Pools & Spas

      6802 Manlius Center Rd East Syracuse, NY 13057-2937

    Business ProfileforTarson Pools & Spas

    Pool Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers the sales, repair, and equipment of swimming pools, spas, and hot tubs. They also offer awnings, patio equipment & supplies and billiard tables & supplies. 

    Business Details

    This is a multi-location business.

    Find a Location

    Tarson Pools & Spas has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tarson Pools & Spas

        6061 E. Taft Rd N. Syracuse, NY 13212-3339

      • Tarson Pools & Spas

        325 Waterloo-Geneva Rd Waterloo, NY 13165

      • Tarson Pools & Spas

        6071 East Taft Road North Syracuse, NY 13212

      • Tarson Pools & Spas

        432 Genesee Street (Rte 5) Oneida, NY 13421

      • Tarson Pools & Spas

        6802 Manlius Center Rd East Syracuse, NY 13057-2937

      Location of This Business
      6061 E. Taft Rd, N. Syracuse, NY 13212-3339
      BBB File Opened:
      6/15/1999
      Years in Business:
      89
      Business Started:
      1/1/1935
      Business Started Locally:
      1/1/1935
      Business Incorporated:
      9/24/1979
      Type of Entity:
      Corporation
      Alternate Business Name
      • Tarson Enterprises, Inc
      • Tarson Supply Corp.
      • Tarson Service & Commercial
      • Tarson Pools and Spas
      Business Management
      • Mr. Robert Tarson, President
      Contact Information

      Principal

      • Mr. Robert Tarson, President

      Customer Contact

      • Mr. Robert Tarson, President
      Additional Contact Information

      Fax Numbers

      • (315) 458-0967
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We had a replacement liner installed in our in-ground pool in May of 2022. In August of 2020 I noticed that there was a disc-like object protruding from the floor of the shallow end of the pool. I surmise a tool or fitting is trapped between the ground and the pool liner. As I am concerned that the trapped object will pierce the liner, I contacted Tarson to have the object removed and the area repaired as necessary. I was told that in order to perform the repair, the water needed to be drained and that it made sense to do so when I was ready to close the pool. I was advised to call them in September and they would send a repairman. I called repeatedly in September and was told that they were too busy and it would have to wait until October. In October, messages left on their answering machine were not returned. So I closed the pool for the winter. In April, I visited the N. Syracuse store to get the repair scheduled. Someone took my information and told me that someone would contact me later that day. No one called. I called and left messages that were not returned. In early May, I again called and left messages seeking the needed repair. Finally, on May 18, someone called and informed me that the repair need to be scheduled but no date could be provided. I need my liner repaired ASAP so that I can open my pool. It is typically opened by mid-May for use starting Memorial Day. This installation problem has been known to Tarson for over 9 months and is yet not corrected.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kim L

      1 star

      08/01/2023

      First they dropped the pool off in my front yard for who knows how long. Second they did not go through the gate of my fence as l was definitely told by the salesman they could do. Instead they went through my front yard and took two trees down and two fences. Ruined my yard and nothing was ever fixed l had to pay for tree removal and the fences are still completely down or half standing. They left boxes and stones all over my yard. Third it’s been over 3 years and this year is the first year we were able to use it. The slide is not in the pool leaks continuously or the spa leaks. I call l text l call l text. They told me to have my mason do the concrete to help the leak OMG, the equipment constantly leaks one piece gets fixed and another Leaks. I have told them the heater is leaking and nope no one comes. I have missing pieces of equipment and still nothing from them. Fourth they wanted every cent of monies due and they still haven’t finished their job. Which they have stated on other reviews they do not take all monies until the project is finished. That is a lie. Fifth everyday l need to add water to my pool they tell me oh it’s the heater or the weather evaporating the water. How about it may be a leak somewhere!!!! I had pay to have my pool filled since l have a well and now l add water everyday. I deserve some compensation for this hell. It has been a constant nightmare I have had other experts in the field look at this pool and tell me l didn’t need half of the equipment and how disappointed they are for what Tarson have done to me a single woman,That they took advantage of. My grandchildren have waited all this time also. They haven’t just upset me but, many others as well.

      Local BBB

      BBB of Upstate New York

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