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BBB Accredited Business since
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This company offers Residential Elevators, Stairway Chairlifts, Stairlifts, Stairway Lifts, Wheelchair Lifts, Dumbwaiters, and accessories.
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A BBB Accredited Business since
BBB has determined that EazyLift Albany, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EazyLift Albany, LLC. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Terry Farrigan, Owner Mr. Joseph S Sinicropi, VP of Sales
STAIR LIFTS WHEEL CHAIR LIFTS & RAMPS ELEVATORS - SALES & SERVICE CHAIRS - RENT CHAIRS - ORTHOPEDIC & LIFT SCOOTERS - MEDICAL ELDERLY/SENIOR SPECIALTY SERVICES SCOOTERS - REPAIR LIFTS/ELEVATORS - IN HOME
Products & Services
EazyLift Albany, LLC. sells the following brand(s): Acorn, Bruno, Concord, Harmar, Prairie View, Pride, Savaria, Sterling, Summit, TKAccess
EazyLift Albany, LLC. offers the following product(s): Chair Lifts, Elevators, Ramps, Reclining Lift Chairs, Scooter Lifts, Scooters, Stairlifts, Van Lifts, Vertical Lifts
Hours of Operation
|M||:||8:00 AM - 4:00 PM|
|T||:||8:00 AM - 4:00 PM|
|W||:||8:00 AM - 4:00 PM|
|Th||:||8:00 AM - 4:00 PM|
|F||:||8:00 AM - 3:00 PM|
Method(s) of PaymentCash, Check or Credit Cards
Alternate Business NamesEazyLift Elevators, LLC.
Industry TipsHome Improvements
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Additional Phone Numbers
- (518) 393-2274(Phone)
- (518) 527-6779(Phone)
- (518) 542-6929(Phone)
- (888) 558-5438(Phone)
- (888) 841-5368 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Via telephone on 10/14/13, I ordered an Access Unlimited electric car seat exit and entry system from *** ***** ********, Eazylift, Latham,N.Y. In 10/17/13, I was advised that the lead time for acquisition and installation would be 2-3 weeks. I agreed to that condition and on 10/17/13 my ******** **** account was charged $5050.00 for this understanding. Instead of 2 week, almost 2 MONTHS have transpired and the car seat has NOT been installed. I have repeatedly followed up with Eazylift, by e-mail and by phone, and have been repeatedly told, just "2 more weeks ". My latest e-mail, 12/05/13, which also went to *** *** **** at Access Unlimited, 570 Hance Road, **********, N.Y., has gone unanswered---by either enterprise. I'm 79, my wife is 82 and suffers from ************ ********** *** ******** and I've had to cancel and reschedule her 11/14/13 and her 12/12/13 appointments with her Geriatric Specialist, *** ***** ********, New Hartford,N.Y. Her handicaps and my replaced joints ( and those needed ) make it impossible for us to transport her. The device that was described to us ( vocally and by video ) seemed to be what we need and we're disappointed ans discouraged that Eazylift has defaulted on their commitment. Any and all that you might do to urge Eazylift and Access Unlimited to be good for their word will be greatly appreciated.
Desired Settlement: An installed, properly operating mechanism ASAP--hopefully, by the end of next week ( 12/15/13 ) so we can keep some family travel traditions. Worst case, we want our money back. $5050.00 credited to our ******** **** to reverse the charge that appeared in our October bill which we paid in November. I know that would be counter to our needs but if that's what will encourage these 2 businesses to treat their customers fairly and honestly, then I'll do it and shop elswhere.
We are working with the manufacturer to resolve this issue or to get a full refund. We are, as a dealer, unfortunately at the mercy of the manufacturer and we made
commitments to the customer based on promises to us from the manufacturer. We have a technician on stand by to install the lift and are willing to drive to
the manufacturer to pick up the lift if needed.
We will update as soon as we know something more concrete.
Dear Sir or Madam,Please do not close this complaint. Nothing has yet been resolved. Eazylift received a hand delivered mechanism from Access Unlimited on Tuesday, 12/10/13 and sent a technician to my home
On 12/14 I e-mail both ***** and *** with my agreement to the proposal and asked for installation " within the next day or two ". On 12/15 I sent a softer request that it be completed " during the week of 12/16 to 12/20
or I will abandon this car seat from Eazylift and go some place else. I am awaiting *****'s promised e-mail with schedule. Yesterday, she told me that her technicians are usually booked 2 to 3 weeks in advance and that Access Limited had told her that their lead time would be 4 to 6 weeks so it's looking mighty like I'll be doing business with another firm---after I get my money back.
Business Response: I'm not sure if there is a delay w/ the correspondence or possibly a miscommunication. Last i knew, which was the evening of the 17th of December, i let ** ******** know that the manufacturer, not EazyLift would not have an opening in their regular installation bay for 4-6 weeks, we were however ready to pick up his vehicle this morning, we are at the mercy at the manufacturer. I am attaching the credit card refund directly from Intuit, there is nothing i can do from there about the refund, we have processed it on our end, i think a call to ******** on ** ********* end w/ the transaction ID we provided him would all i can suggest.
I have asked ** ******** to let us pick up the vehicle tomorrow late morning and let our service manager have until Monday to get it installed and he has agreed. Fingers crossed we are planning on having the vehicle back to ** ******** by Monday, using the manufacturers time slot of Monday/Tuesday as a backup plan in case we run into an issue.
Dear Sir or Madam,The saga continues.
Business Response: ** *********
I have received your comments from the Better Business Bureau and based on that i felt it better to converse via email so we have everything on record and there are no misunderstandings.
The seat is due to arrive from the manufacturer tomorrow at some point. Unfortunately ******s father had a heart attack and is in the hospital at ** ****** awaiting a 5 way by-pass surgery.
I would not expect you to understand that based on the previous history of this installation but the best i can say is that as soon as he is able to get back to work i'll send him out w/ the replacement and with luck on our side he'll be able to complete the work at your residence at your convenience.
If you need to verify the situation with *****, his direct number is ###-###-####. Please confirm receipt of email when you have time.
Thank you in advance & Happy New Year to you and *** *********
Dear Sirs and Madams,Let's put the altar in the middle of the Church, at least from my perspective.
*01/10/14-Wife had DR. appointment. Had to disable the magnetic door safety circuit to stop the constant alarming before we could leave the house. I had to do this once
before, after the van was returned on 12/24/13, per telephone advice and instruction from *****. This safety was designed to protect and has to be disabled to make
*01/10/14-Appointment with ******* ****** **** ********** ***** * *********. Waited. Could not repair. AIR BAG DOES NOT WORK !
12/12/13-Wheelchair transport to Doctor and return12/19/13-Ilion to Latham 77.1 miles @ $.555 / mile $ 42.79
Business Response: The customer has disputed the charge thru ******** and has been refunded in full. We'd like to send someone out to remove the disputed item as it has not been paid for.
we have contacted our insurance company as previously stated and they will be in touch to work with ** ******** on replacing his "cracked" seat.
Thank you in advance,
Eazy Lift, d/b/a
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|4/23/2012||Problems with Product/Service|
Read Complaint Details
Complaint: Ordered a cover for an outdoor stair lift. The bill that accompanied the article showed a balance of $47.52 $36.88 for teh cover and $10.64 shipping. The charge on my VISA bill was for $105. Date of transaction 2/6/12
Desired Settlement: Explain why I was billed almost $60 extra, and correct to stated $47.52.
I wish to inform you that a satisfactory agreement between EazyLift and myself was achieved. They are willing to refund the cost difference to me, after you inform them that I have dropped the complaint against them, which I am now doing. Thank you for your assistance.
BBB's Final Determination: Consumer accepted resolution offered by the business.