We offer free reviews on businesses that include background, licensing, consumer
experience and other information such as governmental actions that is known to BBB.
These reviews are provided for businesses that are BBB accredited and also for businesses
that are not BBB accredited.
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.
The BBB is currently receiving complaints from consumers who received an unsolicited check in the mail from Regional Marketing Services. After depositing the check and sending money back to the company as instructed, the bank notified the consumers that the check was fraudulent. Additional information on Secret Shopping can be found below in the Industry Tips section of this Business Review.