Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Roberts Roofing & Siding Co Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRoberts Roofing & Siding Co Inc

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/29/2010

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Roofing

            Siding

            Gutters

            Doors

            Windows

            Patio Rooms

             

            Business Details

            BBB File Opened:
            1/1/1988
            Years in Business:
            56
            Business Started:
            1/1/1968
            Business Started Locally:
            1/1/1968
            Business Incorporated:
            10/29/1969
            Accredited Since:
            6/29/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jerry D. Roberts, General Manager
            • Ms. Janelle Roberts, Office Manager
            • Jamey Roberts, Owner
            Contact Information

            Principal

            • Mr. Jerry D. Roberts, General Manager
            • Jamey Roberts, Owner

            Customer Contact

            • Ms. Janelle Roberts, Office Manager
            Additional Contact Information

            Fax Numbers

            • (716) 439-8783
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In October 2022, R****** Roofing removed the existing roof and installed a new roof, gutters and downspouts on our home at **** **** ***., Newfane, N.Y. The roof around the chimney has been leaking into the attic from melting snow during winter and from rain continuously since installation. We've contacted the business at each occurrence and they've sent out roofers the fix the problem without success as it continuously leaked. The last time one of the roofers went into the attic and pointed out an area where he could see light from the outside that was a source of a leak. Again they worked to correct the the problem without success. This was the seventh time they were here accomplishing nothing. I again called and their roofing experts showed up and told me it wasn't the roof but the cap on the chimney. No one from start to finish ever mentioned that the cap on the chimney was defective and the cause of the problem. The roof is still leaking from the rain. We were giving a lot of lip service from R****** Roofing about how they could and would correct the problem, without success. They finally washed there hands of it and blamed it in the chimney cap as they were incapable of resolving the problem. The gutters and leaf guards were also installed incorrectly and after numerous calls to the business and numerous attempts at correcting the problems to the best of my knowledge, without actually being able to get on the roof and seeing for myself, I assume it was done. There were other problems concerning leakage into the garage walls which they said they corrected but yet to be determined when we have snow melt. This has been a constant source of mental stress and anxiety since they were hired and payed in full. We're well into our eighties and never expected to have to deal with this at our age or any age. I regret having to resort to this but we're at a loss as to resolution to the problems.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB of Upstate New York

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.