BBB Accredited Business since
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This business offers siding, roofing, handyman services, insulation, windows/doors service and repair.
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A BBB Accredited Business since
BBB has determined that Rich's Home Exteriors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rich's Home Exteriors, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Cindy L. Rich-Sheets, President / Owner
ROOFING CONTRACTORS SIDING CONTRACTORS WINDOWS - INSTALLATION & SERVICE HANDYMAN SERVICES PROPERTY MAINTENANCE DOORS PATIO DOORS DOORS - INSTALLATION STORM WINDOWS & DOORS WINDOWS INSULATION CONTRACTOR - SPRAY FOAM CONTRACTOR - METAL ROOFING WINDOWS & DOORS - INSTALLATION & SERVICE CONTRACTORS - GUTTERS DOORS - REPAIR GUTTERS & DOWNSPOUTS GUTTER CLEANING INSULATION CONTRACTORS
Method(s) of PaymentCash, MasterCard, Visa, Discover, and checks.
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Roof - Ice & Snow Removal Roofing - Repair & Installation Three Day Cooling-Off Rule (cancel contracts) Window Condensation
150 Saratoga Rd.
South Glens Falls, NY 12803 Directions
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Additional Phone Numbers
- (518) 321-6377(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: A Bay Window unit was purchased and installed 4 years ago. This past fall during a heavy rain storm we noticed water seeping in under the wood framing at the base of window unit. We contacted our representative at the company and a service person came and inspected the unit. It was found that the left side of the unit, when installed, was not caulked allowing water to enter and seep under the whole base of the unit. Also there was the start warping and the stain and varnish chipping due to moisture entering underneath. Our representative came to look at the window unit and stated it would be replaced by them due to being under their warranty. Since it was late in the season, by the time the window was ordered it would be too cold to install. It was agreed that the window would be ordered and replacement would be done in the spring of this year. We contacted the representative in late March, 2014 questioning when the window unit would be installed. He stated they were getting their work force together and would contact us. As we had not heard any further, we called again 5/29/14 and were transferred to ***** ****. She stated she had just contacted the manufacturer the day before and they agreed to replace window unit, but not pay for labor. We got the impression she may have been in dispute with the manufacturer. We asked, since they were notified last fall, why they were just acting on it now. She said she "made a mistake", people make mistakes". Our concern is it was the installation, we assume, that cause the damage. Why do we have to be delayed and be in the middle of a dispute with the manufacturer as to who will pay for the replacement window. We questioned ***** **** when we would be hearing back from her about installation. She stated a week. It has now been a week and no contact has been received.
Desired Settlement: We would like our window unit of the same like and kind ordered from the manufacturer immediately by Rich's Home Exteriors LLC and properly replaced as soon as possible.
Please also see attached for an additional document.