Business ProfileforThe Lodges at Cresthaven

This hospitality lodge is not customer centric at all. The manager and employee (that I dealt with) are not friendly when there is a challenge or opportunity. They don't know how to be respectful. We had 3 reservations for New Year's Eve. They miss quoted us after taking the payment. I attempted to make reservation and they said increased the rates. They said their employee made a mistake and you will not get that rate. I asked to speak to the manager the firs time I called, yesterday, and I was Told no. She said If I go that route they will raise the rates of my friends. After looking up a manager on ******** I was able to get the managers name and leave a message. They employee who booked my friends room had to call me and own up to his mistake (btw that's terrible the manager did that to the kid). I asked to speak to Jessica and she called me back saying they won't honor the price. I told her how disappointed I was in the way they are handling this and I will/ friends will not go there anymore. The girl and manager, Jessica, were extremely rude. I will take this up with ny state and many organizations on consumer disclosures. She said that's fine, see that how that works out for you and we are a coop. It's one thing to make a mistake, it's another to not honor pricing that you already took payment on and not to mention the lousy attitude. Go somewhere else. ****** next time you are up there and help out a local business person while you are there