BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Plumbing & Remodeling/Sewer & Water Lines/Water Heaters/Gas Lines/New Construction-Plumbing.
Request a Quote
A BBB Accredited Business since
BBB has determined that Country Gentlemen Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Country Gentlemen Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Christine Troendle, Secretary
PLUMBING CONTRACTORS PLUMBING PLAN SERVICES PLUMBING DRAINS & SEWER CLEANING SEWER CONTRACTORS PLUMBING FIXTURES, PARTS, SUPPLIES - RETAIL WATER HEATERS - DEALERS PLUMBING - CONTRACTOR
Alternate Business NamesCountry Gentlemen Do It Yourself Center Inc.
Industry TipsChoosing a Plumbing Contractor Home Improvements Service Calls
8393 River Road
Baldwinsville, NY 13027 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (315) 303-2488(Phone)
- (315) 720-2686(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: ALL NEW PLUMBING JOB $7,500 THAN STARTED FROM DAY ONE WITH LEAKS AND CONTINUES UNTIL TONIGHT 1-8-2012. WE HAVE HAD A TOTAL OF 8 LEAKS IN FIVE BATHROOMS, KITCHENS AND DISWASHER CONNECTIONC MADE BY GENTLEMEAN PLUMBERS OWNER AND HIRED HELP. HAVE HAD TO FIX THESE LEAKS ON WEEKENDS DUE TO NO WEEKEND CALLS ANSWERED. HAD A NEW LEAK THIS EVENING ON A POORLY MADE, ON SITE PLASTIC TO METAL JOINT THAT WAS HAND SQUEEZED. MY UNDERSTANDING THAT QUALIFIED PLUMBING COMPANIES USE HYDRAULIC TOOLS TO MAKE PROPER CONNECTIONS USING PEX TO BRASS SPLICE OR TO PEX CUTOFF. I INSTALLED A COMPLETE PEX RADIANT FLOOR SYSTEM WITH EXACTLY 20 TIMES MORE CONNECTIONS USING SAME MATERIALS WITH EXACTLY "ZERO" LEAKS IN SAME TIME FRAME. THIS SYSTEM HAS SAME WATER PRESSURE AS PLUMBING SYSTEM. THIS WAS MY FIRST TIME TO USE PEX FITTINGS, AND NONE OF MINE HAVE LEAKED!
Desired Settlement: BE MADE WHOLE FOR COST OF REPLACING NUMEROUS FITTINGS, PIPING AND MY TIME AT SAME RATE I PAID FOR THE POOR INSTALLATION. INSPECTION OF SYSTEM BY THIRD PARTY, COST TO BE SHARED AND RECOMMENDATIONS TO BE FOLLOWED UP TO COMPLETE REPLACEMENT AS REQUIRED.
In response to complaint #*******.
According to our records, the customer signed a contract with us on 10-4-2007. The total contract price was $5,900.00 to do the plumbing work in a new construction home.
Our quick books log shows a signing payment made on 10/4/07 and a final payment made in 12/08.
Since this date 12/08 we were never contacted at all by the customer reguarding any leaks and or problems releating to our work done at 1405 Bellows Road..
Unforturately, We are having trouble locating the formal signed contract between the customer and Country Gentlemen Plumbing, but at this time we were using a water supply line made by a company called Kitech. This particular manufacturer has experienced many problens with this piping, and I believe there is currently a Class action suit against this company.
We are very sorry for any and all inconviences the customer endured and if we wer informed at all of any problems would have certainly been there to fix them.
Please let the customer know that if there is anything that we can do to help in any way at all, we would be glad to.
Sent: Wednesday, January 25, 2012 6:13 PM
Sent: Saturday, February 04, 2012 6:17 PM
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved