BBB Accredited Business sinceAdditional Locations
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This business offers paving and home heating fuel delivery.
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A BBB Accredited Business since
BBB has determined that Richard's Paving & Fuels LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Richard's Paving & Fuels LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Larry Napier, Co-Owner Mrs. Tempey Napier, Co-Owner
PAVING CONTRACTORS OILS - FUEL
Industry TipsHome Improvements Paving Three Day Cooling-Off Rule (cancel contracts)
359 Warrenstein Road
Freehold, NY 12431 (518) 371-2382 (518) 622-9029 Directions
PO Box 5345
Clifton Park, NY 12065
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Additional Phone Numbers
- (518) 622-9029(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Richards's paving remodeled our driveway in October and it hasn't been a year, and since June-- half of our driveway seems to be sinking inwards. He fails to return our calls or get back to us about fixing the damage. And is no help what so ever, he has made it worse than our driveway was to begin with. They have taken all our money and left us with a driveway that we are not only not satisfied with it but very angry that nothing has been done ever since.
Desired Settlement: At this point, since nothing has been done I don't even want it to be repaired by the same company, I rather have a complete refund.
Business Response: BBB spoke to ***** today and received a verbal response. He stated that the consumer paid $730 for the job and the county (***** *******) through a grant paid $4850. He had spoken to ***** ******* to see what to do. The driveway is not sinking, but there are depressions, possibly due to soft soil. ***** can go back out to fill in the depressions and seal coat driveway. Consumer wants a complete redo of the driveway which is not necessary.
Better Business Bureau:
Business Response: BBB spoke to ***** today. He stated he spoke to ** on 9/12 or 9/15 and explained that the issue would be fixed in a week or so but was weather permitting. Then ** called again on 9/18 and it was raining and told ***** that the issue gets fixed either that day or the next or they would see him in court. ***** had replied that's fine, he would see them in court. Please contact the BBB with what happened with these calls.
Better Business Bureau: