BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers manufacturing, sales/installation, and service of sunrooms, patio enclosures, and solariums. The East Rochester NY location is a local, independent franchise of Patio Enclosures, Inc. headquartered in Ohio.
Request a Quote
A BBB Accredited Business since
BBB has determined that Patio Enclosures meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Patio Enclosures include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Philip H. Hart Jr., Proprietor Ms. Joyce Hart, Proprietor
PATIO, PORCH & DECK ENCLOSURES BASEMENT - REMODELING WINDOWS - INSTALLATION & SERVICE SUNROOM & SOLARIUM DESIGN & CONSTRUCTION RAILINGS AWNINGS & CANOPIES DOORS DOORS - INSTALLATION STORM WINDOWS & DOORS WINDOWS DECK BUILDER VINYL DECKING DOORS - VINYL BASEMENT - FINISHING HOME IMPROVEMENTS - ADDITIONS PATIO & DECK BUILDERS
Alternate Business NamesPatio Enclosures - Rochester NY Unlimited Enclosures (Hart), Inc.
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Three Day Cooling-Off Rule (cancel contracts) Window Condensation
123 Despatch Drive
East Rochester, NY 14445 (585) 666-0493 (585) 385-9999 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (585) 666-0493(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My mother purchase an enclosed patio many years ago from Patio Enclosures. The contract was transferable and the work was lifetime. My mother passed away and now I (the daughter) own the house. I am having problems with the roof of the enclosure "peeling". I called Patio Enclosure and they came down to look at the situation. I was told that I needed a brand new roof due to water seeping in and damaged the inside of the roof. I was given a bill for $8,000.00, the cost to replace the roof. I questioned about the lifetime guarantee and I was told that they were under a different management. I am questioning if it is under a different management but yet still carries the same name of the company, why is the contract NOT valid. This company is still going by the name of Patio Enclosure and this is VERY misleading. They SHOULD be honoring the contract.
Desired Settlement: I would like to see the contract honored and the old roof taken off and replaced with a new roof.
We received on June 23, 2013 your summary of complaint ID ******* from ****** *. ********. I have included a copy of the contract that Ms. ********'s mother, ****** ***********, signed on 2/23/1985. The comments in the summary are incorrect. The room was purchased 28 years ago. The contract was not transferable. "No subsequent owner or other person is covered." This sentence is one of only two sentences in the Warranty Coverage section of the contract. Any warranty certainly would have expired upon the death of Ms. ********'s mother. There is no lifetime warranty. One year of free service is written in bold face type on the front of the contract as well as detailed in the Limited Warranty section on the back of the contract.
Ms. ******** did not receive a bill. She was given a Home Improvement Contract that included a written description of the work to be done and cost associated with the work. It was Ms. ********'s choice whether or not to sign and return the contract. Referring to the paperwork left behind as a bill infers that we were trying to collect a debt. We were not trying to collect a debt, but rather offering Ms. ******** an opportunity to contract with us to repair her roof. My wife and I purchased the Rochester Franchise of Patio Enclosures in 1999. Ms. ********'s implication that we are being "very misleading" by maintaining the name is absurd. Businesses often change owners without changing the business name. Upon purchasing the business in 1999, we extended the 1 year of free service to existing customers to 10 years of free service. This negates Ms. ********'s comment "they should be honoring the contract" as we actually honored the Limited Warranty section of contracts held by existing customers tenfold. I hope that this complaint does not reach our history page. I cannot think of any circumstance where an invalid complaint against a previous company's warranty should impact my reputation.
Best Regards,Philip H. Hart, Jr.