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          Find a Location

          National Fuel Gas Company has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforNational Fuel Gas Company

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 19 Customer Reviews

            Customer Complaints

            53 complaints closed in last 3 years

            22 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/1951

            Years in Business: 122

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            National Fuel Gas Company is an integrated energy company distributed among the following four operating segments: Exploration and Production, Pipeline and Storage, Utility, and Energy Marketing. National Fuel Gas Distribution Corporation, the Utility, sells or transports natural gas to more than 728,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. National Fuel Gas Supply Corporation, an offset of Pipeline and Storage, provides interstate natural gas transmission and storage for affiliated and nonaffiliated companies through an integrated gas pipeline system that extends 2,972 miles from southwestern Pennsylvania to the New York-Canadian border at the Niagara River. In addition, the Empire State Pipeline, a 157-mile natural gas transmission pipeline running from an interconnection with TransCanada Pipeline near Buffalo, NY to Syracuse, NY, began operation in 1993. It provides intrastate natural gas transportation to major industrial companies, utilities and power producers in the western and central New York area. As part of the Exploration and Production segment, Seneca Resources explores for, develops and produces natural gas and oil reserves in California and Appalachia, including the Marcellus Shale. National Fuel Resources, Inc. (NFR) is a subset of the Energy Marketing segment and markets natural gas to industrial, wholesale, commercial, public authority and residential customers primarily in western and central New York and northwestern Pennsylvania, offering competitively priced natural gas for its customers.

            Business Details

            This is a multi-location business.

            Find a Location

            National Fuel Gas Company has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/1/1966
              Years in Business:
              122
              Business Started:
              1/1/1902
              Business Started Locally:
              1/1/1902
              Accredited Since:
              7/1/1951
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • National Fuel Resources, Inc.
              • National Fuel Gas Supply Corporation
              • NFR
              • Seneca Resources
              • National Fuel Supply Corporation
              • Empire Pipeline
              • National Fuel
              • National Fuel Gas Distribution Corporation
              Business Management
              • Mr. Ronald C. Kraemer, President, Empire Pipeline, Inc.
              • Mr. Timothy J. Silverstein, Director, Investor Relations
              • Andrea Vasbinder
              Contact Information

              Principal

              • Andrea Vasbinder

              Customer Contact

              • Andrea Vasbinder
              Additional Contact Information

              Fax Numbers

              • (716) 857-7856
                Primary Fax

              Phone Numbers

              Website Addresses

              Customer Complaints

              53 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/04/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I would like to be connected to a manager for reconnecting my service. I was planning on getting a heat pump from clean heat New York and that has been delayed. I cannot seem to get supervisory assistance from National Fuel to connect the account. I was advised I had not made a payment in three years, which is not true. I also receive HEAP. I’d appreciate this matter looked into too.
              Read More

              Customer Reviews

              19 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer S

              02/28/2024

              This company has been "not billing correctly" for the past year. I don't know what their problem is or why they can't bill correctly, but it is a horrible service. It is confusing and financially frustrating. I use their online system and pay all my bills in full every month. However, they keep sending notices of THEIR mistakes and sending me very large extra charges. Adding additional $100 - 600 on top of my regular charges, always claiming they have incorrectly charged me previously. This is NOT affordable or reliable in any way. Terrible Terrible company.

              Local BBB

              BBB of Upstate New York

              BBB Reports On

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