BBB Accredited Business since

5LINX Enterprises, Inc.

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Phone: (585) 359-2922 Fax: (585) 359-0233 One Clinton Ave. South, Suite 800, Rochester, NY 14604 http://www.5linx.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 5LINX Enterprises, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 5LINX Enterprises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 76 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

76 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 30
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 34
Total Closed Complaints 76

Additional Complaint Information

In our efforts to promote and maintain an ethical marketplace, Better Business Bureau regularly reviews a company's file and complaint activity. We look for patterns or a high volume of complaints.  BBB reached out to 5LINX Enterprises, Inc. with the following concerns brought to our attention by consumers complaints: **We find that a pattern of complaints exist concerning 5LINX Enterprises Customer Service.  Consumers have advised BBB that when they contact the business to cancel services they speak with a representative who assures them of the cancellation.  Consumers then find that they are still being charged additional fees after the cancellation requests.  BBB requested that 5LINX explain the reason why consumers are complaining about the above issue and ask that the business voluntarily eliminates the pattern.

The business responded to BBB with the following excerpt from the business letter to BBB:

 

5LINX is committed to providing "White Glove" customer service to our Independent Marketing Representatives and to our customers.  As a company we continuously strive to improve communications processes, as well as our overall customer service experience.  5LINX ensures that all policies and procedures are outlined at the time of order as well as documents and houses all information in the representatives Virtual Office for reference.  Our call center agents are trained to handle all requests as well as educate the callers on the policy.

5LINX states that they want to improve their process and would be happy to work on those changes with the BBB.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on 5LINX Enterprises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: March 15, 2001 Business started: 03/01/2001 in NY Business started locally: 03/24/2001 Business incorporated 06/19/2006 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State-NY-Division of Licensing Services
Albany NY
http://www.dos.state.ny.us/licensing
Phone Number: (212) 417-5747
licensing@dos.state.ny.us

Type of Entity

Corporation

Business Management
Mr. William Faucette Jr., CEO Mr. Jason Guck, Co-Founder Mr. Jeb Tyler, Co-Founder
Contact Information
Principal: Mr. William Faucette Jr., CEO
Customer Contact: Mr. Matthew Frey, Field Operations
Business Category

MULTI-LEVEL SELLING COMPANIES CELLULAR TELEPHONE EQUIPMENT & SUPPLIES TELECOMMUNICATION EQUIPMENT & SYSTEMS DEALERS INTERNET SERVICES SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS ELECTRONIC MAIL SERVICE SATELLITE EQUIPMENT & SUPPLIES INTERNET-BASED TELEPHONE SERVICE ENERGY SERVICE COMPANIES CREDIT CARD – MERCHANT SERVICES BUSINESS OPPORTUNITY COMPANIES

Alternate Business Names
5LINX
Industry Tips
Business Opportunities & Franchises Cellular Phone Services Choosing Energy Service Providers/Utility Company Internet Domain Name Registration Multi-Level Marketing

Additional Locations

  • One Clinton Ave. South, Suite 800

    Rochester, NY 14604

  • THIS LOCATION IS NOT BBB ACCREDITED

    2711 Sandpoint Rd

    Fort Wayne, IN 46809

  • THIS LOCATION IS NOT BBB ACCREDITED

    2108 Redgate Dr

    Suffolk, VA 23434

  • THIS LOCATION IS NOT BBB ACCREDITED

    131 Highlandia Dr

    Baton Rouge, LA 70810

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/13/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 5linx charged my card without my permission..i changed my card in feb after they charged me 49.95 for membership fee and in march they did not charge me but some how on the 10th of april they were able to charge my new card and i do not want there services any longer. I do not understand how they could get access to my new card number without my permission. This has to be illegal!!!

Desired Settlement: I want my money back and cancel my services. 5linx is a scam!!!

Business Response: Per our records, ***** ***** signed and submitted the 5LINX Independent Representative Application and Agreement form online on January 21, 2016. Mr. ***** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX Corporate. Additionally, on January 21, 2016, Mr. ***** elected to purchase Platinum Discount Network. This is a monthly auto renewed service billed at $49.95 per month. The Platinum Discount Network service provides our Representatives with access to their personal website, business reports, as well as offering an online savings portal, Credit and Financial Services.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Per account notations, Mr. ***** first contacted our Customer Service Department regarding his Platinum Discount Network service on April 11, 2016. During that call, Mr. ***** specified that he had been charged for the service the day prior, but on a new credit card. Mr. ****’s explained that he had changed his credit card number through his banking institution in February, and this latest charge was never authorized. The Customer Service Representative explained that only Mr. ****’s bank could have provided the new card number to 5LINX for it to autorenew on its own. In this case Mr. *****’ bank updated his credit card information which in turn allowed the charge by 5LINX.  Mr. ***** wished to cancel the Platinum Discount Network service and requested a full refund of the final April 10, 2016 charge. The Customer Service Representative stated that at that time that the service would be closed, however no refund could be offered because he never formally cancelled his service through 5LINX. Upon review of the situation, 5LINX empathizes with Mr. *****; however find that this issue stems from his bank providing updated credit card information directly to the 5LINX system. Because this was done on an order that had not yet been cancelled by the Representative, a charge was taken. Nevertheless, Mr. ***** discovered and made 5LINX aware of the issue one day after the charge. Given this fact, we would agree that the Customer Service Representative should have authorized a refund of the charge. 5LINX has sent a refund request to our Finance Department and Mr. ***** should receive a refund of $49.95 in his account roughly 3-5 business days after processing, depending on his financial institution. As indicated, the Platinum Discount Network service was cancelled on April 11, 2016 and therefore will not be charged further. It should be noted that Mr. *****’ 5LINX Representative account is still active because no request was made otherwise. Should Mr. ***** wish to cancel his 5LINX Representative account, he would need to speak with a Customer Service Representative by calling ###-###-####. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Matthew F. Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *****

3/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was invited to join a multi level marketing company. Sakalyah T. is main primary contact representing the ********* TN chapter. Ms. T. advised me that the fee to join is typically $300. She offered to pay $100 of my joining fee and I was required to pay the remaining $50. She pressured me to join because of a limited time discount of $200 off the initial joining fee. Ms. T. did not pay any funds toward my membership fee. I was charged a recurring fee of $50. The refund and recurring charges were not initially explained by Ms.T. I requested to cancel my services and was not provided a refund.

Desired Settlement: Please refund the unauthorized charges

Business Response: 5LINX must apologize for the delay in response. We have attempted to communicate with the Customer however have received no response to date. 5LINX has been diligently working with the Representative(s) involved in order to investigate and resolve. Please expect a formal response by the end of the business day today. 

Business Response: Per our records, ****** *. ***** signed and submitted the 5LINX Independent Representative Application and Agreement form online. Ms. ***** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX Corporate. Additionally, on December 18, 2015, Ms. ***** elected to purchase Platinum Discount Network. This is a monthly auto renewed service billed at $49.95 per month. The Platinum Discount Network service provides our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Per our records Ms. ***** also chose to purchase a Business Elite package. This is an auto renewed service, billed at $49.95 per month. Business Elite provides our representatives with VIP discounts, computer tech support, web conferencing, and text marketing. The Business Elite product also carries the same cancellation policy as the Platinum Discount Network services. The representative can decide to cancel at any time.  However, this cancellation also requires 30 days advance notice. Per account notations, Ms. ***** first contacted our Customer Service Department on January 16, 2016. During that call, Ms. ***** specified she wished to cancel her Platinum and Business Elite Services and requested a full refund for said services. Our call center agent canceled said services but denied her request for a refund due to the time frame stated in our cancellation policy. Upon investigation of this complaint, 5LINX contacted the Independent Representative who enrolled Ms. ***** into the business. The Representative stated that Ms. ***** willingly came to the Representatives home to be enrolled as a 5LINX Representative. The Representative is also adamant that not only did they describe any and all associated charges and assisted Ms. ***** in processing her own orders, but that she did indeed spend $104.94 of her own money for Ms. *****’ enrollment fee. Contrary to Ms. ***** statement that the recruiting representative “did not pay any funds toward my enrollment fee”, 5LINX was able to verify that the enrollment fee of $104.95 was paid by Ms. ***** recruiter. While this individual’s account of Ms. *****’ experience is dissimilar to Ms. *****, they have been coached regarding proper representative recruiting and customer acquisition.  5LINX attempted to reach out to Ms. ***** to gather more information, unfortunately, to no avail. 5LINX left several messages for her to call back in order to assist with her concerns but she has failed to respond. 5LINX has determined that Ms. ***** agreed to become a 5LINX Representative on her own accord and purchased the Business Elite services using her own credit card. 5LINX has in its possession, Ms. *****’ original signed paper application that includes her credit card number as well as her signature. A system check on said credit card demonstrates that she was charged $49.95 twice on December 18, 2015, once for her Platinum Discount Network and once for her Business Elite Service. Upon review of the situation, 5LINX empathizes with Ms. *****; however we find that she was presented with proper information, materials, and documentation at sign-up. Ms. ***** agreed to the terms and conditions, including the cancellation policy at that time. After sign-up, Ms. ***** had sufficient time to contact the Company with any requests or problems she was experiencing. For this reason, and the reasons above, we cannot offer any refund of services rendered. Based on Mr. Ms. *****’s complaint to the Better Business Bureau, any account in her name has been formally cancelled and therefore will not be charged further. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Wilfredo T. Field Operations

11/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was a business rep with 5linx and had 2 separate accounts. I called rep services in December 2014 to cancel platinum services for both of the accounts that were being charged to my credit card since I was no longer using the service. While the charges stopped for one of those accounts, the second charge has continued for the past 10 months. I have since been charged 10 times for a service that I have not used. Since joining 5Linx, customer service has been a nightmare. Sometimes upon calling, you are on hold for over an hour and have to hang up before getting the chance to speak to anybody. I emailed Rep Services in October and like a parrot, they keep on saying they have no record of me contacting them. How is it then that one of the billing for one of the accounts stopped but not the other?

Desired Settlement: My desired outcome is a refund of $449.55. They have charged me $49.95 a month for 10 months since canceling. From the email exchange we had in October, they refunded me for one month but it should have been for 10.

Business Response: Per our records, ***** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 14, 2013. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application. The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, on March 14, 2013, Ms. ****** elected to purchase a 6 month Platinum Discount Network. This is a monthly auto renewed service billed at $49.95 per month. The Platinum Discount Network provides our Representatives with access to their personal website as well as business reports found on their Virtual Office. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. However, this cancellation requires 30 days advance notice. Ms. ******’s complaint states that she owned two separate accounts. Per our records Ms. ****** only had one account listed under her name. Ms. ******’s complaint also states that she called in to cancel her Platinum Discount Network in December 2014. Per our records, Ms. ******’s last call to our Customer Care department before this complaint, was on June 6, 2014, regarding her wishes to cancel a ********* Coffee order. Our agents closed that order as requested and there was no mention of any other cancellation requests. On October 14, 2015 our Customer Care Department received an email communication from Ms. ****** explaining that she had called in December 2014 to cancel her Platinum Discount Network service and that she was still being charged for her services. Our agents explained to her that we have not had any requests to cancel any services on her account after her June 6th 2014 request to cancel her ********* Coffee order. As a courtesy, 5LINX refunded her the October 10th 2015 charge of $49.99 and explained that we could not refund her for any of the other months because there was no record of her request to cancel her services. Upon further review of Ms. ******’s complaint, our research team found that the credit card Ms. ****** was using was also shared on another representative’s account. ******* ****** called in regards to her account (******* ****** - *******), on December 29, 2014 requesting to cancel her Platinum Discount Network, our agents closed her account as requested but there was no mention of any other cancellation requests. Although the Platinum Discount Network service for ******* ****** was closed upon request, had she asked to close another account not under her name, our agents would have denied that request as it does not belong to them. Only the account holder may cancel their account or services under their name. Upon review of this complaint, Ms. ***** ****** elected to purchase the Platinum Discount Network monthly subscription. All related policies were declared at sign-up for said products and services. Upon review of the situation, 5LINX® sympathizes with Ms. ******, however 5LINX is unable to offer any refunds before the October 10, 2015 charge. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Wilfredo T. Field Operations

11/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After three attempts to have my refund of $ 199.00 from 5LINX sending what they request along with this letter: ******* ****** ******** **** ********* Ave ******** CA ***** I want to cancel my account and membership. Under my right of cancellation please reimburse the $199.00 and the 49.95 I've paid to 5LINX Thank you 5LINX is sending this message: We have cancelled your membership per your request. We have refunded the $49.95 for Platinum discount network. Please return your starter kit and smart builder to receive a refund for them. I reject the package at the post office. that way the package will get back to 5LINX so, the package (smart built kit) with out opened was returned to 5LINX. 5LINX reply with this message: Good Morning, Our records indicate the smart builder has not been received back in our warehouse, please return the smart builder for your membership refund. Thank you, 5LINX Representative Services Phone: ###-###-#### Fax: ###-###-#### ***********@*****.com cid:********-****-****-****-************. This is a multilevel company and i found that is not a good way to go. They promise to refund if I not satisfied with the product.

Desired Settlement: I just want my refund in full. Thank you

Business Response: Per our records, ******* ****** ******** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on September 13, 2015. Mr. ******** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. As part of Mr. ******** IMR enrollment designation, he elected to enroll in the Smart Builder subscription. This selection initiates the delivery of the Smart Builder pack containing 20 product samples and 20 $10 prepaid gift cards.  By selecting this option, Mr. ******** agrees to the Inventory Return Policy. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. Additionally, on September 13, 2015 Mr. ******** elected to purchase the Platinum Discount Network services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Discount Network services provide Representatives access to their personal website and business business reports found on their Virtual Office. This service is also an exclusive savings network that offers discounts on travel, retail, dining, personal services, groceries, a free credit consultation and much more. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  On September 21, 2015 Mr. ******** contacted our Representative Services Department via email requesting to cancel his account. Mr. ********’ Enrollment and Platinum Discount Network services were cancelled at that time. Per the email response to Mr. ********, he was made aware that the Platinum Discount Network services were refunded at that time and that he would need to return the Smart Builder pack in order to initiate the final refund. On November 4, 2015 Mr. ******** responded yet again to the email requesting a full refund. He was made aware at that time that our records indicate the Smart Builder had not yet been received back in our warehouse. He was advised again at that time that 5LINX must receive the Smart Builder pack in order to refund. Upon receiving the complaint, 5LINX reached out to Mr. ********. It was during this discussion that Mr. ******** indicated he did receive the Smart Builder pack delivered by ***** in September, but brought the package to his local USPS office to return to 5LINX. Because of this action the item was given a different tracking number. With this new information 5LINX was able to track the package and determine it was received in the warehouse and examined to be in resalable condition after the complaint was made. Based on 5LINX finally receiving the item, we are now able to offer the full refund of $199 for the Smart Builder enrollment. 5LINX has sent a refund request to our Finance Department and Mr. ******** should receive the final refund in his account roughly 3-5 business days after processing, depending on his financial institution. This covers the total request by Mr. ********, and represents any and all charges incurred by Mr. ******** since his start. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Matthew F. Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I'm just waiting for my refund to be received in my account. I will let you know. Thanks for all your help. Regards, ******* ****** ********

10/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am a representative of 5linx and sold an alarm system to a friend of mine. He went to my website and started the process for ordering the alarm and was prompted to call ******* *******. He proceeded to order the alarm but it never showed up in my back office. I filed a claim with 5linx and talked to a rep named Rosa who promised to call me back in 48 hours. No call back. I have talked to them on numerous occasions and each time they tell me something different. I was told that I would hear something on 09/08/2015 but when I called they said they were still checking on it.They also said that it shows under another REP ID # but that it was clear that the person came from my website. There is a $370 bounty tied to the sale and activation of the alarm system all of which were satisfied. They did advise me at first that my customer had not signed the digital contract but when I notified him to do that through his email he did it the next day. He satisfied everything on his end and so did I.

Desired Settlement: I want this customer credited to me and the bounty paid to me.

Business Response: We apologize for the delay in response. Given that this issue stemmed from orders placed through an affiliated vendor, it has taken some time to investigate its circumstances. Upon investigating the issue with ******* *******, it has since been discovered that the order in question was incorrectly credited to the wrong 5LINX Representative. Thus, the bounty payment was paid to the wrong Representative. Based on this issues resolution, the order was moved to ****** *******'s account and the $370 bounty bonus has since been paid on September 18, 2015. We apologize for any inconvenience this has caused Mr. *******.  Cordially, Matt F. 5LINX Field Operations

9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I SIGNED UP TO BE A 5 LINX REPRESENTATIVE ON Aug 2 ,2015 I WAS TOLD THAT I WOULD HAVE MY BUSINESS TOOLS DELIVERED TO ME IN A WEEK. TODAY IS AUG27,2015 AND I AM JUST NOW RECIEVING MY TOOLS . I CALLED THE CUSTOMER HELP LINE TO ASK WHERE MY PACKAGE WAS DURING THE WAITING PERIOD BECAUSE I HAD PEOPLE THAT WANTED TO BUY PRODUCT AND SIGN UP TO BE REPRESENTATIVES , WHICH IS HOW YOU MAKE MONEY IN THIS BUSINESS. AND I WAS TOLD IT WAS ON THE WAY . NOW THAT I HAVE LOST THESE CLIENTS, I HAVE CALLED TO 5 LINX TO ASK ABOUT A REFUND , BECAUSE WITHOUT MY TOOLS THAT I WAS PROMISED , I CANT MAKE MONEY . I WAS TOLD THAT I HAD 10 DAYS FROM THE TIME I SIGN UP TO GET A FULL REFUND . BUT THIS IS UNDER THE CIRCUMSTANCES THAT I HAVE RECIEVED MY TOOLS AND THE AAGREEMENT WAS MET ON 5 LINXS PART . BUT IT WASNT , AND I FEEL THAT THIS IS BAD PRACTICE AND THIER PART OF THE AGREEMENT WASNT MET . I HAVE SPOKE WITH REPRESENTATIVES AND WAS TOLD MY ONLY OPTION WAS TO SIGN UP AGAIN . I HAVE REFUSED THE PACKAGE AND HAD IT SENT BACK AS OF TODAY , AND I HAVENT USED OR UTILIZED ANYTHING WITH THIS COMPANY . I HAVE ALSO CANCELLED MY MEMBERSHIP. THE TOTAL COST THAT I PAID FOR ON MY CREDIT CARD WAS 435.02. THANK YOU FOR YOUR TIME IN RESOLVING THIS MATTER

Desired Settlement: I WOULD LIKE A FULL REFUND OF WHAT I PAID IN THE AMOUNT OF 49.95 WEBSITE FEE 64.55 TOOLS PACKAGE ( RETURNED) 320.52 MEMBERSHIP FEE TOTAL 435.02 TAX INCUDED

Business Response: Upon receiving this complaint, 5LINX reviewed Ms. ********'s account history and notations. Ms. ******** enrolled as a 5LINX Representative on August 2, 2015. The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.Per notations, Ms. ******** contacted our Representative Services department on August 25, 2015 to explain that she had yet to receive her kit.  During this time it has been verified that our fulfillment of starter kits and materials was delayed due to the item being on back order. She requested to cancel her account and receive a full refund due to the inconvenience. The agent cancelled the account an opened a ticket to have a Supervisor provide a call back to Ms. ********. Per our records, a Call Center Supervisor called Ms. ******* back on August 29,2015. At that time the Supervisor advised Ms. ******** of the normal cancellation policy and explained that refund could not be offered. Upon review of the circumstances surrounding the complaint, 5LINX has issued a full refund to Ms. ********. Ms. ******** should receive these refunds to the credit card used for the services in roughly 3-5 business days after processing, depending on her financial institution. Due to the issue being the fault of 5LINX, the Customer Care Supervisor should have offered a refund at the time of her review. We have since remedied this process in the warehouse as well as its handling in our Representative Services Department. We sincerely apologize for any inconvenience this may have caused Ms. ********.  Cordially, Matthew F. Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ********

8/20/2015 Billing/Collection Issues
6/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to cancel my membership and later found out that purchases had been made and charged to my account under my mbrshp. Overall it looks like so far only $89 was taken out of my bank account. But I think this is very deceptive an unethical and I thought I would bring it to your attention.

Desired Settlement: $89

Business Response: Upon receipt of this compliant, 5LINX reached out to Ms. ******* on Monday June 15, 2015. She explained that her reason for submitting a complaint was not an issue with 5LINX Enterprises, Inc. directly, but in fact her distrust for an individual that she learned was an Upline member to her. Ms. ******* stated she was uncertain if her credit card had been charged without her knowledge. In an effort to resolve Ms. *******'s disputed amount, 5LINX reviewed all charges associated with her 5LINX Representative Account. Upon inspection 5LINX communicated the charges displayed on our records. Ms. ******* asserted that she was in fact aware of each charge incurred and there were no additional unauthorized charges. Ms. ******* confirmed that she had yet to review her credit card billing statement but would. 5LINX followed up with Ms. ******* on Wednesday June 17, 2015. She then verified that there was no additional unauthorized charges of $89 or otherwise. Ms. ******* has since cancelled her Representative account. 5LINX regrets to find that her experience has been less that satisfying. Had Ms. ******* contacted our Representative Services Department prior to submitting a complaint, 5LINX could have assured her there were no unauthorized charges. Please let 5LINX know if there is anything else that can be done. Thank you, **** **** 5LINX Field Operations Department

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am retracting my complaint. Regards, ******** *******

6/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I became a rep with 5linx last march and they offered products and services. One of the services they offered was to get gas thru there 3rd party supplier that would help save money on my gas bill. Normally my gas bill is about $40-$50 and in December/January my bills has jumped from $40-$50 to now $150. I currently owe $477 in the most recent gas bill due to "variable rate" that 5linx 3rd party supplier had. They were suppose to save me money and instead sky rocketed my bill. When I called the gas company of **** and asked them why my bill was so high they said my 3rd party supplier rate had increased.

Desired Settlement: I would like for 5linx to send me a check for $300 to compensate me for having a gas bill in which I was suppose to get money saved not have my bills sky rocket. As a former rep I would hope that they would like to reconcile this situation. I do not appreciate them trying to take more money out of me. I would like this issue resolved or I will continue to look for alternate solutions. If solution is not found or reconciled I will continue to spread the bad news about their products and services

Business Response:   5LINX Enterprises, Inc. is a direct sales company that distributes its products and services through a network of dedicated independent marketing representatives. Our representatives provide our customers with the latest in products and services such as; Health products, cellular service, business services, identity protection, satellite TV service, Energy services and many more. We are able to offer these products and services as a third party reseller of several affiliated vendors. Each 5LINX Independent Representative is able to promote their business through a provided personal website. The Representatives and their customers are able view the entire marketplace of products and services made available through 5LINX. Should a customer select a certain service, they are redirected to that product specific landing page. Should they chose, the customer may enroll themselves via the respective products order page. Once agreed by the customer, they are bound by that respective product or services terms and conditions or applicable contract made apparent on each site. Per Ms. *******’s complaint, she became a 5LINX representative on March 14, 2014. On this same day Ms. ******* also elected to purchase the 5LINX Energy Certification. This certification training allows our representatives to market the 5LINX energy product. It is a requirement and our policy to have all representatives who intend on marketing the 5LINX energy product, to take and pass the certification training and exam questions. Within this certification training, the representative is advised and educated on the energy product details, policies and the proper way of marketing. Ms. ******* stated in her complaint that 5LINX “were supposed to save me money”. It is the long standing policy of the 5LINX Energy program to train our representatives that guarantees on savings should never be made, as rates are subject to change. During Ms. *******’s enrollment process, she was provided with an opportunity to review and print out her contractual agreement. In order for her services to have been switched over, Ms. ******* would have had to agree to the terms and conditions of that contract with her selected energy supplier. Ms. ******* admits to signing up for a variable rate plan with ***&*. An energy variable rate plan has the potential of increasing or decreasing a customer’s energy bill and it is based on the customer’s usage. Upon review of the situation, 5LINX empathizes with Ms. ******* and wish that we were able to better assist her. In short, Ms. ******* has purchased a product plan through ** Gas and Electric and her billing disputes should be directed with them. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******** ****** *** Field Operations

6/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On April 30, 2015 my wife and I ordered coffee from 5Linx ********* coffee division. We went through this process online through one of their representatives. WE NEVER RECEIVED THE COFFEE!! On May 27, 2015 (not even 30 days later), they charged my wifes credit card for another order. We called ###-###-#### where they didnt pick up and said they would give a callback in an HOUR. They called back on an ###-###-#### number with the representative named *******. We requested our money back from the last order, since we never received coffee, and to cancel the existing order. ******* told my wife and I (we were both on the phone), that our request was "unreasonable". We requested a manager in which ******* said no one was available. I then expressed to ******* that we never got a product from them and a request for our money back was reasonable and since there was nothing she could do, to get me a manager. She again denied us. I then asked for her representative ID and her last name. She denied me both, as I have no way to identify her other than what she "told" me which holds no wait. I informed her that I would pursue this and that I would wait as long as it took for a manager. She put us on hold and came back on the line and said, "my supervisor ***** said that once you all send the product back, we could refund your money". I told her I want to speak to *****. She said if there is nothing else I can help you with have a nice day. She then hung up the phone on us. 5Linx has failed to deliver a product, take money out in an insufficient amount of time not even 30 days later, not comply with regulations of identifying themselves in a call center, display poor customer service, and lack integrity in getting issues resolved. They stole from us and we want all that we lost returned and want it returned immediately. Thank you

Desired Settlement: For all of the trouble, we want two months of a coffee order refunded and two orders of coffee sent to us. Thank You!!

Business Response: Upon receiving this complaint 5LINX attempted to determine the order in question. Unfortunately, we are unable to locate the ********* order based on the contact information provided. 5LINX has reached out to Mr. ******** several times and left voicemail's requesting additional information specific to the order in question.We ask that Mr. ******** provide pertinent order information including the name used on the order, and its order identification number so that we may research. Once we are made aware, we can better assist in resolving Mr. ********** complaint. He may respond to the voicemail's or email this information to ***************@*****.com, at my attention.   Thank You,******* ****5LINX Field Operations 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ********

5/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Feb 10 notified that next order of coffee would have free shipping, however I was charged with shipping onnext shipment in March. Called in March for refund and customer rep said he would refund it but it never happened April 15 new coffee ordered and i never got it so I called on april 24 after not recieving the ********* coffee and when i checked the tracking number it was from last months order. Customer rep said orded would be fixed and shipped and a manager would call me back in 3 business days. I asked about my reimbursement for march delivery charges and she told me they were not giving the free shipping. I never recieved a phone call and still dont have my coffee and still didnt get the shipping costs from march reimbursed. It has been nothing but long hold times when calling in to customer service, delays in shipping, billing issues where they bill my old canceled card after they billed my new card. I have wasted to much time and energy on this and have no trust in anything they say they will do.

Desired Settlement: I want the coffee that was never delivered overnighted to me with two extra complimentary bags of coffee

Business Response:  *********** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on December 19, 2014. Mr. ***** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. On January 14, 2015, Mr. ***** also ordered our ********* Coffee. He purchased a single 12oz bag on a monthly auto ship program. When purchasing the product Mr. ***** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once the items have been received and clear the inspection process. This information is presented to all customers at time of order as well as being found on www.*********.com. Mr. *****’s complaint details issues he experienced with a promotion of free shipping on his ********* monthly auto ship. Our investigation has revealed that in February Mr. ***** received an email with a promotional message indicating that his shipping charge for his March ********* coffee order would be free. Mr. ***** received his March coffee, but contrary to the promotion, was charged $7 for shipping. After further review, it was determined that Mr. *****’s April shipment did not arrive on time as expected however he was charged for it. On May 5, 2015 our Call Center Agent spoke with Mr. *****. We advised Mr. ***** that we would be refunding the March shipping charges of $7.  5LINX will reship Mr. ***** his April coffee order. In an effort to resolve 5LINX has also refunded Mr. *****’s April’s shipping charge of $7. Our Call Center Agent stated that Mr. ***** was satisfied with this resolution. Mr. ***** should receive the refund(s) in his in roughly 3-5 business days, depending on his financial institution. We apologize for any inconvenience this has caused Mr. *****. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Matthew F. Field Operations

5/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called to cancel my platinum services on 4/16/2015 before my 49.95 payment was due. I saw that my checking account was due to be debited for the 49.95 on 4/20/15. I received a notice from the bank for a overdraft for the 49.95 which was debited on 4/18/15. When i contacted the 5linxs customer service the representative told me that the payment was processed on 4/16/15 and that all payments are processed 4 days before the due date. But all the previous payments processed on the 20th of the month. I want my money back along with the 28.00 overdraft fees.

Desired Settlement: Refund of both payment and overdraft fees

Business Response:   Per our records, ******* ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on January 31, 2015. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, on February 20, 2015 Ms. ****** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Ms. ******’s complaint states that she called in to cancel her Platinum Services prior to their payment cycle date. Per our records, Ms. ***** contacted our Representative Services Department to cancel her Platinum Services on April 16, 2015 at approximately 2:27pm EST. Her services were cancelled at that time. On May 1, 2015 Ms. ****** contacted our Representative Services Department after she noticed that her Platinum Services were charged on April 16, 2015, the same day as her previous call to cancel. At that time it was determined her final Platinum Services fee had been charged at roughly 4:52am EST that same day, prior to her call. In keeping with cancellation policy declared above, our Call Center Agent explained a refund could not be made available. Ms. ****** claims that all previous payments were on the 20th of the month. Contrary to her belief, Ms. ****** was charged on the 16th of the month each month after her initial purchase of the services. Representatives are made aware that Platinum Services charges will be made up to four (4) days before the service expires. This is done in order to secure payment so that their services do not lapse. Upon review of the situation, 5LINX® sympathizes with Ms. ******, however the 5LINX system billed for an active service, prior to it being cancelled by the user. While our investigation has not confirmed that there was no error on 5LINX® part, as a courtesy, we have issued a refund of $49.95 to Ms. ****** due to the request being made the same day as her Platinum Services billing date. Ms. ****** should receive the refund to the credit card used for the service in roughly 3-5 business days after processing, depending on her financial institution. Based on our findings, we are unable to provide payment to cover the cost of Ms. ******’s overdraft charge. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

5/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called on 04/10/15 and requested a cancellation of membership and services. I then requested a refund of all funds debited from my account for monthly billing due to cancellation. The rep instructed me that cancellation was being processed and full refund. I was then instructed to return product once received, since it was already shipped out. I returned product last week on 04/21/15 for full refund. As of today, 04/28/15, 5Linx show membership cancelled but have not processed a refund back to my account. They said they need my cancellation in writing, I faxed over a written cancellation of membership request. I called back today and spoke with *******, who refused to allow me to speak with a manager and then hung up on me after I requested to be transferred to a manager and would not tell her why I wanted to speak to her manager.

Desired Settlement: I would simply like a refund of the monthly fees being charged totaling $166.81 and for the membership and all charges to my account cancelled.

Business Response:  Per our records, ******* ** ******** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 8, 2015. Ms. ******* was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, on March 8, 2015, Ms. ******** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Furthermore, on March 10, 2015, Ms. ******** elected to purchase a Hi5 Sample Kit which has a monthly subscription. This product is a monthly auto renewed services. The Sample Kit at a cost of $116.86 per month. When purchasing the product, Ms. ******** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order purchase date. Returns for refund must be initiated and product returned to 5LINX Enterprises, Inc. within 15 days of receipt of shipment. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*************.com. On April 6 2015, her Hi5 Sample kit subscription auto renewed for $116.86 and on April 8, 2015 the Platinum services also auto renewed. On April 10, 2015 Ms. ******** contacted our Representative Services Department for the first time, after she noticed the charges on her account. In keeping with cancellation policy declared above, our Call Center Agent explained a refund could not be made available for the Platinum services but did explain the policy stated above regarding the Hi5 Sample kit. We received the Hi5 Sample kit in resalable condition on May 6, 2015. Upon review of the situation, 5LINX® sympathizes with Ms. ********, as a courtesy, we have issued a refund of $49.95 to Ms. ******** due to the request being made a couple of days after her Platinum Services renewed. We have also refunded the $116.86 for her Hi5 Sample kit. Ms. ******** should receive these refunds to the credit card used for the services in roughly 3-5 business days after processing, depending on her financial institution. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******** ****** *** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ********

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I first signed up to become a 5LINX Representative back in February and purchased two products from this company. Within the 10 days that I was told I had to cancel I did indeed decide to cancel and upon receiving the products and business information, I mailed everything back immediately, signed a written statement that I wanted to cancel. I received all refunds owed to me; however there is still an outstanding amount of $210.30 that is still owed to me back from the first original purchase that was made for two products and that amount was through my bank draft. I have spoken to several 5LINX customer service reps and they have all told me the same line that they issued a request for credit for these products and that the money would get refunded back to my account in 7 to 10 business days. This has been an ongoing problem since the beginning of March and it is now April 10. I want to see that money back in my bank account IMMEDIATELY! I am very angry and upset at this point that not one person has taken care of this for me and I continue to have to call 5 LINX back every week or two to be sure that I will see this money back in my bank account. At first I might be inclined to recommend this company to others; however at this point I will tell any person that asks me about this business to RUN AS FAST AS THEY CAN AWAY FROM YOUR COMPANY! You really need to honor the cancellation policy that you have in place and give people there money back when it is owed to them. I also asked several times to speak to a manager and each time the customer service rep on the phone told me that they did not have a manager available anytime soon. I find this very hard to believe and there should be someone of higher authority ready to speak to customers that have complaints and try to dispute them before this has to happen. If I would have been able to speak to a manager then I may not have gone to this extreme and filed this complaint but too many times having to call back and get the same line that I was given several times resulted in a formal complaint.

Desired Settlement: Refund my money that is owed to me IMMEDIATELY OF $210.30 into my bank account in which it was charged.

Business Response:   Per our records, **** **** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on February 19, 2015. Ms. **** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, on this day Ms. **** elected to purchase a Hi5 Challenge Kit, and ********* 12oz Single Bag Monthly Subscriptions. Both products are monthly auto renewed services. The Challenge Kit at a cost of $180.35 per month, and the ********* bag at $29.95 per month. When purchasing the product, Ms. **** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. Returns for refund must be initiated and product returned to 5LINX Enterprises, Inc. within 15 days of receipt of shipment. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*************.com/*/************. Based on previous cancellation requests of her Representative Account and products and services, Ms. **** was refunded several charges. Ms. ****’s complaint details an amount that is still owed to her. Upon receiving the complaint, 5LINX examined each of her charges as well as previous refunds and those yet to be processed. Upon review, and per our records, the final $210.30 Ms. **** is requesting is comprised of the final March 17, 2015 charges for the Hi5 Challenge Kit and ********* 12oz Single Bag Monthly Subscriptions. 5LINX credited back the March 17, 2015 ********* 12oz Single Bag, minus the shipping and handling, for a total of $18.95 on Aril 9, 2015. 5LINX credited back the March 17, 2015 Hi5 Challenge Kit, for a total of $180.35 on Aril 15, 2015. We apologize for the inconvenience a perceived delay may have caused Ms. ****. 5LINX must review the product to ensure it can be resold prior to refunding. As a courtesy, we have also refunded the ********* orders shipping and handling difference of $11.00.  5LINX® has sent a refund request to our Finance Department and  Ms. **** should receive the final refund in her account roughly 3-5 business days after processing, depending on her financial institution. This covers the total request by Ms. ****, and represents any and all charges incurred by Ms. **** since her start. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

4/14/2015 Billing/Collection Issues
4/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have cancelled membership with them since 3/11/15 yet they still collected from my bank account the payment for the website which I did not use anymore. Per customer agreement they said I am free to cancel anytime. I have faxed my intent with their required documents. Then I cannot contact their telephone now and they do not respond to my emails anymore.

Desired Settlement: Credit the $49.95 they took from my account and confirm my request for cancelation.

Business Response: Per our records, ******** ******** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on February 13, 2015. Ms. ******** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, on this day Ms. ******** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Ms. ********’s complaint states that cancelled her account on March 11, 2015. Per account notations, Ms. ******** contacted 5LINX on March 10, 2015, but to cancel her son’s Representative account. Ms. ******** was advised that only the Representative themselves can cancel their own account and to have her son submit a formal request should he wish to.   Ms. ********’s second Platinum Services billing cycle was processed on March 16, 2015. Per account notations, on March 18, 2015 5LINX received Ms. ********’s formal cancellation for her own account. The request was processed at that time. A cancellation of a Representatives account does not initiate a refund of services purchased prior to the cancellation. There is no record of a communication from Ms. ******** requesting to cancel her account prior to her March 16, 2015 Platinum Services charge. Upon review, the changes to his Platinum Services were elected by her. However, we do find that Ms. ********’s last Platinum Service charge, on March 16, 2015, occurred only two (2) days prior to her formal cancellation on March 18, 2015. As a courtesy, we can offer the refund of the final Platinum Services charge of $49.95.  5LINX® has sent a refund request to our Finance Department and  Ms. ******** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. It should be noted that both Ms. ******** and her son have active products and services outside of the 5LINX related Representative Membership and Platinum Services. Should they wish to cancel these items they may do so by following their respective policies found at https://*********.com and https://*************.com. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a product at the request of a friend. The company then put me on auto ship as I am for certain I did not select auto ship when I made the purchase. I sent the company the product back at my own expense and have yet to receive my refund as it has been longer then 15 days. When I tried to call the customer service number I was on hold for 35 minutes the first call, then 44 the second call. I had to later wait until I was off work to call the company to see about my refund and I was on hold for 64 minutes. I was told I should see a refund in 15 days and I have not. I have had to call my credit card company to dispute the charges and block the company from charging me in the future.

Desired Settlement: I would like a refund of the total amount charged to my card including shipping charges.

Business Response:   On December 25, 2014, ****** ****** visited the personal website of a 5LINX® Representative ***** ********. Ms. ****** elected to purchase a Hi5 Boost product. From the website, the user is able to select between three options; a Hi5 Boost monthly subscription, a Hi5 Boost 3 month subscription, or simply a Hi5 Boost one-time shipment. Per order records, Ms. ****** selected and authorized a Hi5 Boost monthly subscription. When purchasing the product, Ms. ****** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. Returns for refund must be initiated and product returned to 5LINX Enterprises, Inc. within 15 days of receipt of shipment. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*************.com. Ms. ******’s complaint is in regards to the second billing cycle charged and shipped on January 20, 2015. Ms. ****** first called in the following day, on January 21, 2015. Ms. ****** was advised that the subscription would be closed at that time; however the product had already shipped out the previous day. Ms. ****** was instruction to return the item once received and that per policy, it must be returned unused, unopened and in resalable condition in order to initiate a refund. Per account notations, the product was finally received on February, 17, 2015. Regrettably, there appears to have been a delay in the inspection process. Upon a cleared inspection, the process would have then initiated the refund within 15 days after 5LINX® receipt the product. On March 10, 2015, Ms. ****** contacted 5LINX® and a formal case was opened to determine the lapse. On March 13, 2015 the supervisor assigned to the case was able to determine that the product was received unused, unopened and in resalable condition, and could in fact be refunded. As indicated in the 5LINX® Wellness “Returns and Refund Policy”, “Refunds will be issued, minus shipping and handling, once the product has been received by 5LINX Enterprises, Inc. and has cleared the inspection process.” 5LINX® processed the refund for $63.55 at that time, this represents the $70.55 charge, minus the cost of shipping and handling. Upon review of this complaint, Ms. ****** attests that she intended on ordering Hi5 Boost one-time, however we are unable to confirm as the monthly subscription was in fact chosen. At sign-up, all related policies were declared for said product. While 5LINX eventually refunded Ms. ******, given our error in process and subsequent delay, we have requested that the shipping and handling cost of $7.00 be refunded in addition to the product cost. Ms. ****** should see this amount in her account in roughly 3-5 business days, depending on her financial institution. We apologize for any inconvenience we may have caused Ms. ******.  Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ******

3/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up to be a rep for 5linx and in the process, ordered the Hi5 Challenge Kit. Unbeknown to me, when I signed up, the guy ***** tells me everything about the program except that I would have a recurring charge on my **** card of $49.95.So I call the guy (*****) that signed me up and asked why would he not tell me about the recurring fee of $49.95, he tells me he may have forgotten. My response was "forgotten" how can you forget to most important part of the presentation. He did not forget, he knew exactly what he was doing, says "Oh...that $49.95 is for your email." No, I would have never signed up for a recurring charge coming from my **** card...never, I have never done it and have no plans on doing it, is what I explained to him.This is a scam and now I am hearing this is a part of their training, to tell their representative to not inform people signing up for this...I don't know what to call it, but I know these people are big liars and they need to be shut down!I contacted the co-owners or the President (***** ********), and the Vice President (***** ****), of the 5linx company via ******** message (twice), and have not heard back from either of them.The telephone number they provide you with is a call-center and you will not get further than a call-center rep that acts as their (5linx) legal representative, quoting the law.I am looking to get a total refund of three (3) $49.95 dollars for a total of $149.85...nothing less or nothing more.

Desired Settlement: I am looking to get a total refund of three (3) $49.95 dollars taken from my **** card, for a total of $149.85. These monies can be credited back to my account or a check sent to me in the amount of $149.85.

Business Response: ****** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on December 5, 2014. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.    Per our records Ms. ****** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time.  However, this cancellation requires 30 days advance notice to ensure no further billing. Additionally, Ms. ****** elected to purchase a monthly subscription of our Hi5 Wellness Challenge Kit. This product is also a monthly auto renewed service. Per policy, product(s) can be returned for a refund if they are returned to 5LINX within 15 days of receipt of shipment. Returned product(s) must be unused, unopened and in resalable condition. Upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX Corporate. As indicated in the complaint, Ms. ****** suggests that her Hi5 Wellness Challenge Kit had auto renewed, and that she was not made aware that she would be billed each month. Contrary to Ms. ******’s assumption, apart from her initial payment for the Hi5 Wellness Challenge Kit, she was never again billed for this service. Upon closer inspection, the monthly charge of $49.95 that Ms. ****** experienced was that of her Platinum Services. Because these services were elected, and there was no request to cancel the services, the charges first purchased on December 5, 2014 auto renewed in both January and February. In speaking with Ms. ****** regarding her complaint, regardless of the type of service, she attests that she was never made aware of reoccurring charges. In an effort to resolve this complaint, 5LINX reached out to the enrolling Representative named in the complaint. Contrary to Ms. ******’s statements, the enrolling Representative indicates that she was in fact made aware of the Platinum services monthly charge. The enrolling Representative has provided a Representative Application and Agreement, showing the selection of monthly auto-renewed Platinum Services, signed by Ms. ******. This document has been attached. Upon review, 5LINX sympathizes with Ms. ******; however the changes to his Platinum Services were elected by her. Given the fact that 5LINX has been provided a signed application and that there were no communications with 5LINX to cancel the Platinum Services between Ms. ******’s sign-up in December and her February 27, 2015 complaint, 5LINX is unable to offer any refunds. In communications with Ms. ******, she has indicated that she wishes to cancel her 5LINX Representative Membership. This request has been accomplished and Ms. ******’s Platinum Services and Hi5 Wellness Subscription will not be charged further. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations  

2/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was told by a representative to place my credit card on file. A representative paid for the first month of my service. This service was good until February 6, 2015. On January 18, 2015 my card was charged $49.95. I cancelled this service on January 26, 2015. They was refusing to refund my money. I am no longer a member. I have not signed a legal agreement with this company for them to try to bind me with their policies. I was only placing my card which was a debit card on file until the service was up on February 6, 2015. I am no longer a member and I want my $49.95. I never agreed to pay them for a service I did not have.

Desired Settlement: I would like my $49.95 placed back into my account or mail me a check for $49.95.

Business Response: Per our records, ****** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on December 26, 2014. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, Ms. ****** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Ms. ******’s complaint states that she never signed a “legal agreement”. When asked how she was introduced to 5LINX®, Ms. ****** states that she was signed up, without her authorization, by her son ****** ******. Mr. ****** is currently the sponsor of Ms. ******’s Representative account. In Ms. ******’s compliant, she also describes being advised by another 5LINX® Independent Marketing Representative to place her personal credit card on file for her Platinum Services. Based on our conversation with Ms. ******, this was due to the Independent Marketing Representative wishing to remove her own personal credit card from Ms. ******s account. Unfortunately, Ms. ****** was incorrectly advised, as the Virtual Office currently offers no option to change a card on file. On January 18, 2015, Ms. ****** states that she logged in to her 5LINX® Virtual Office. At that time, Ms. ****** actually processed a new payment for Platinum Services. The system then automatically adds unused days of the monthly service and pro-rates the end billing cycle of the next auto-renew date. Per account notations, Ms. ****** emailed her formal cancellation to the 5LINX® Representative Services Department on January 26, 2015. The request was processed at that time. A cancellation of a Representatives account does not initiate a refund of services purchased prior to the cancellation. There is no record of another communication from Ms. ****** requesting a refund of her January 18, 2015 Platinum Services charge. Upon review, 5LINX® sympathizes with Ms. ****** however the changes to his Platinum Services were elected by her. However, we do find that Ms. ******’s last Platinum Service charge, on January 18, 2015, occurred roughly ten (10) days prior to her cancellation on January 26, 2015. As a courtesy, we can offer the refund of the final Platinum Services charge of $49.95.  5LINX® has sent a refund request to our Finance Department and  Ms. ****** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This company states their policy is that Platinum Services is an automatic monthly renewal service. This company did not adhere to their own policies. Because they want to take money that does not belong to them.  In  my case Platinum Services was charged on January 6, 2015 which was an automatic renewal on February 6, 2015.  I was charged for Platinum Services on January 18, 2015 making a payment twice in the same month. According to their policies this service is a monthly fee and not a twice a month fee. This company is a rip off and they cannot justify charging me for the same service twice in the same month. They stole my money. There is nothing they can say or justify charging me twice in the same month for the same service. According to their policies I was due to pay a Platinum Service Fee on February 6, 2015. Policies only apply when it is in their favor. They owe me $49.95.  If they want their Representatives to adhere to policies; they should to.  It is written Platinum Services is an automatic monthly renewal fee and my fee was due until February 6, 2015. They overcharged me. Regards, ****** ******

1/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently joined this company to be a representative, I quickly realized that this was not a company for me, so I sent an email to ***********@*****.com...note that this the incorrect e.-mail address. The correct address being *************@*****.com, requesting a refund of $300 start up fee. Which was well within the refund grace period of 10 days...I joined on Monday October 27th, and sent the email on Tuesday November 4th. I gave the company some time to refund me. On Friday November 28th. I got an e-mail stating that the Credit card used for monthly maintenance $50 on file was declined. I then called to let them know that actually I was expecting a refund check in the mail, I was no longer a representative. The representative that I spoke with told me that because I send the email to the incorrect address she spoke with her supervisor and that he said that he will not be able to refund me. Being That I did not get her name I called back to speak with her, I could not get her so I spoke with another representative named ****** who told me that the supervisor on duty was *****. Was the only supervisor On duty On Sunday at approximately 11 am When I called.

Desired Settlement: I would like a full refund of my start up fee of $300.

Business Response: ********** ******* signed and submitted the 5LINX® Independent Representative Application and Agreement form online on October 28, 2014. Ms. ******* was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.    Additionally, Ms. ******* elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time.  However, this cancellation requires 30 days advance notice to ensure no further billing. Upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX Corporate. As indicated in the complaint, Ms. ******* attests that she sent an email request to cancel her membership. However, Ms. ******* admits that her request was sent to an incorrect and/or non-affiliated email account that is not owned or managed by 5LINX. 5LINX did not receive a cancellation request within the allotted time frame declared in our policy. Upon receiving this complaint, 5LINX has attempted to reach out to Ms. ******* several times in an effort to assist. Regrettably, without any proof of a cancellation request, or even an attempt through a non-affiliated email, 5LINX cannot offer any refund(s).  Should Ms. ******* be able to provide any evidence to support her claim, 5LINX will pledge to review the information. Any additional information can be provided through the BBB Complaint portal, or sent to ***************@*****.com. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

Business Response: 5LINX has reviewed the attachment sent by Ms. *******. As indicated by Ms. *******, the email attempt was sent to ***********@*****.com, an account not operated or managed by 5LINX. However, while our cancellation policy was not adhered to, we understand that mistakes do happen. In this case, acting in good faith, 5LINX has agreed to refund the membership and platinum service fees totaling $298.95. Ms. ******* should receive the refund to the credit card used for the service in roughly 3-5 business days after processing, depending on her financial institution. Cordially, ******* ** **** 5LINX Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ********** *******

12/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The short story is that I was signed up as a rep for 5linx on November 10, 2014. When I called today to cancel everything, I was told that in order to get a refund on the $45 charge for the energy "certification" and for the $250 sign-up fee, the cancellation had to be done within 10 business days.I request a waiver/exception for that policy and for a full and complete refund of all monies.

Desired Settlement: Process a reversal of all charges on the credit/debit cards on file OR send a refund check. Either is fine.

Business Response: ***** * ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on November 10, 2014. Ms. ****** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Per account notations, Ms. ****** first contacted our Representative Services Department regarding cancellations on December 1, 2014. She requested to close any services billed under the account. This request was granted and billing ceased on this date. She was advised that because her request was made after the allotted cancellation policy, or in total 14 business days, 5LINX could offer no refund for her Representative Membership or Energy Certification.  Upon review of the situation, we find that Ms. ****** was presented with proper policy information, materials, and documentation at sign-up. Ms. ******* request was not made within the declared policy time frame. At this time, 5LINX cannot offer any refunds. Based on the details of this complaint any account in Ms. ******’s name has since been cancelled. Should you require any additional information or documentation, please do not hesitate to contact me.  Cordially, ******* ** **** Field Operations

12/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/1/14 I ordered their ***** **** coffee online and it was to be delivered to my office at ***** ********; C/O ********* ****** ****.; **** ************ Avenue; ********, NY ***** within 10 business days. On 8/22/14 I contacted their customer service about not receiving my package, because they gave the post office an incomplete address and the package post office tried to delivery the package to the apartment building instead. Since I don't leave in the building, but work in the office the package was returned. I was asked if I wanted to reorder or a refund. I told the operator that did not want anything else from their company. I only wanted my money back. I was refunded only the price of the product and not the shipping and handling when the error was on there end. On 8/22/14 I received an e-mail that my automated delivery of coffee was on it's way. I had cancelled my order on 8/22/14, but they sent out another delivery. This time to my office with the full address on a day I was out. I dropped the package in the mail stating return to sender. I have never received my money back from the charge they have made against my account

Desired Settlement: I want the shipping and handling for both deliveries and the full charge of the second delivery. Both errors was their fault and I shouldn't have to pay for them.

Business Response: Ms. ******** ordered our ********* Coffee on August 1, 2004. She purchased a single 12oz bag on a monthly auto ship program. When purchasing the product Ms. ******** agreed to the terms and conditions as well as the cancellation policy. This policy states returns for refund must be initiated and product returned to 5LINX Enterprises, Inc. within 15 days of receipt of shipment. All products must be returned unused, unopened and in resalable condition. Eligible refunds will be made to the billing information used for the order and will be authorized within 15 business days of 5LINX Enterprises, Inc. receiving the returned product. This information is presented to all customers at time of order as well as being found on www.*********.com.
Per account notations, Ms. ******** first contacted our Customer Service Department on August 22, 2014. During that call, Ms. ******** specified she wished to track her package as she still had not received it. It was discovered that the United States Postal Service had attempted to deliver the package to Ms. ********’ former address. We believe that during the ordering process, when selecting where to ship the package, our internal system may have inadvertently registered her billing address instead of her shipping address. Justifiably, Ms. ******** was disappointed with these findings and requested to close her order and insisted on a full refund. Ms. ******** was reminded of the policy declared above and was informed that we would refund her once we received and inspected the package.
However, the Customer Service Agent assisting Ms. ******** regrettably failed to close her ********* order. Subsequently, on August 27, 2014, Ms. ******** account was charged another $36.95 for a second time. On August 28, 2014, Ms. ******** formally canceled her ********* subscription through the 5LINX website.
On September 8, 2014, 5LINX received and inspected the initial package. Consequently a refund of $29.95 was initiated. Ms. ******** should have received that refund in her account roughly 3-5 business days after it was processed, depending on her financial institution. During a telephone conversation with Ms. ******** she was able to confirm that she had indeed received that initial refund. Additionally, on October 7, 2014, the second ********* order was refunded for $29.95. Ms. ******** was not able to confirm if she had received that credit, but stated that she would look into it and call us back.
Based on our error, 5LINX has submitted a refund request to our Finance Department for a total of $14.00 for the shipping and handling costs of both packages. We apologize for any inconvenience this may have caused Ms. ********. Ms. ******** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. Each of these issues has been remedied in the Call Center.
Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially,
******** ****** ***
Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

12/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: COMPANY PROMISED TO SELL GOOD QUALITY PRODUCTS, SUCH AS CELL PHONE, HI5 CHALLENGE, MEMBERSHIP. REFUSED TO REFUND MONEY WHEN PRODUCTS ARE BAD/UNSATISFIED/NOT RECEIVED PRODUCTS. COMPANY REQUESTED BY TELEPHONE FOR STATEMENT VIA FAX, BUT THE FAX NUMBER DOES NOT WORK. REFUSED TO HONOR REFUND FOR NOT WORKING PRODUCTS AND SERVICES.

Desired Settlement: MY WIFE AND I HAVE MADE SEVERAL TELEPHONE CALLS AND SPOKE WITH ******, *****. WE SENT EMAILS AS WELL. NOW WE ARE ASKING OUR CREDIT CARDS NOT TO PAY AND REFUND THE CREDIT BACK TO OUR ACCOUNTS.

Business Response:

**** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on September 22, 2014. Additionally, Mr. *****’s wife, ***** ** ***********, also signed and submitted the 5LINX Independent Representative Application and Agreement form online on October 25, 2014. Mr. ***** and Mrs. *********** were both required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application. The cancellation policy states that the Representatives can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.
Furthermore, Mr. ***** and Mrs. *********** both elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. While the above cancellation policy applies to this product as well, the representatives can also cancel at any time after the first 10 business days. However, this cancellation requires advance notice to ensure the next billing cycle does not charge the credit card on file.
Mr. ***** also elected to purchase the *********® “****” cellular service on November 4, 2014. This cellular service is a pre-paid service and does not involve a contractual agreement. Customers are able to receive a full refund if they cancel their service within 15 days. Per account notations, Mr. ***** first contacted the ********* customer service department on November 7, 2014, to report issues with his device. Our ********* technicians began working to resolve the matter and it was found that during the provisioning of the service, the request from our ********* technicians to port the phone number was denied by the customer’s original carrier. They had found that the customer’s information provided by us, did not match their records. We advised Mr. ***** to contact his original service provider to rectify this situation and to call us back once he was able to verify his information with them. On November 10, 2014, our ********* customer service department received a final call from Mr. *****, insisting a cancellation and a full refund for the cellular service. Mr. *****’s ********* account was deactivated and a refund of $166.52 was initiated. Mr. ***** has confirmed that he has already received those funds.
Previous to the cancellation of Mr. *****’s ********* account, it was discovered that Mr. *****’s 5LINX account was suspended by our Credit and Collections department on October 7, 2014. Mr. ***** requested a chargeback through his credit card company for his Platinum Service, a total of $49.95. Account notations indicate that Mr. ***** first contacted our Representative Services department on October 27, 2014, in an attempt to rejoin 5LINX®. Mr. ***** was denied due to the pending chargeback on his account. Mr. ***** was advised that he would have to pay back the chargebacks of $49.95 plus the chargeback fee of $30.00 that 5LINX had incurred, before he could be reinstated. Those notations also explain that Mr. ***** was not satisfied with our response and threatened to also chargeback his position fee of $249, if he wasn’t immediately reinstated. His demand to be reinstated was again turned down. On November 14, 2014, our Finance Department received another charge back on Mr. *****’s account for the position fee of $249.
***** ** *********** ordered the *** Challenge Kit from 5LINX on October 25, 2014. She purchased a single *** Challenge Kit on a monthly auto-ship program. When purchasing the product Mrs. *********** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. All products returned must be returned unused, unopened and in resalable condition. Refunds will be issued, once the product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www. https://*************.com. 
On November 20, 2014, Mrs. ***********’s *** Challenge Kit monthly subscription auto renewed. On November 21, 2014, our Representative Services department received a call from Mrs. *********** who was now requesting a full refund for her *** Challenge kits. Mrs. *********** claimed that a customer of hers had an allergic reaction to the product and she was dissatisfied with the results. Due to our standing policy listed above, a refund request was initially denied because the package had been opened. This matter was then escalated to a supervisor who had granted a onetime exception for a refund. Mrs. *********** was instructed to ship back the opened package and advised that once received by our warehouse department, we would initiate a full refund. The original package was received and a refund of $200.95 was admitted to our finance department on December 3, 2014. Mrs. *********** should receive those funds between 3-5 business days, depending on her banking institution. The second kit will also be refunded once the product has been received and has cleared the inspection process.
After review of the circumstances, 5LINX sympathizes with both Mr. ***** and Mrs. *********** and apologize for their experience. As a sign of good faith, the 5LINX will not dispute the chargebacks made on each of their accounts. 5LINX will accept the chargebacks as a loss and the customers will be refunded fully through their respective banking institutions. In total, the representatives will receive $999.80.
Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially,
******** ****** ***
Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** *****

10/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was an Independent Representative of 5linx and when I started, I was informed that I would receive compensation after a certain amount of time with the business if I failed to make sales. However, I have not received such monetary compensation, so I called 5linx and informed them that I would like a refund of all the money I spent to start the business and the monthly cost to sustain the business. They refused and indirectly mentioned something about a $1,000,000,000 that I never received.

Desired Settlement: I am no longer apart of this organization and am requesting that I receive my money back in the amount of $2000-3000. If I am to receive more, I would appreciate whatever I paid into if it is more that what I am requesting.

Business Response: We are unable to locate any records for this individual based on the address, phone, or email contact provided. Should Ms. ****** be a former 5LINX Representative, we would need her Representative Identification Number (RIN) in order to look up her account. We look forward to Ms. ******'s response so that we may assist with her complaint.    Cordially,    **** **** 5LINX Field Operations  

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ******

10/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the *** weight products for $200.95 to try out items to see if they work for me. Well I didn't care for half of the order. My initial first order was in July I then received another package in August unbeknownst to me . Was not sure why I never opened second box then a third one came in September then I knew something was terribly wrong. I then called the person to whom I was supporting by trying product and they made me aware as long as boxes were never opened I would get a refund. Now I'm usually pretty good about staying on top of my banking but somehow I missed that one in August. Once I caught it in September I acted fast to get items returned. I spoke with two customer service personnel and they were very helpful on what and where I needed to send it. Now I called once items were returned and spoke to a third representative(*******) who said unfortunately I would only receive refund for one in September . The one from August had already passed return date policy. Now I said ok I get that but if I was told by from whom I bought it under I would get full refund then I expected that. I told ******* that when I was making first purchase if I hit reoccurring purchase it was truly a honest mistake which we all make as humans. I then said we'll I want to speak to a higher authority which she said they can't cone to phone. Then I said well what's return policy on items ******* stated you can go on our website to find that info I was then like are you serious. She would not give me information kept saying I can go to website to find out policy. Now I work in customer service and even there rules for every company they are also meant to be adjusted or worked around depending the circumstances. I absolutely would not recommend anyone to make purchases from 5linx/ ********** under any circumstances. To me though everyone are not the same she was the rudest person I've ever dealt with.

Desired Settlement: I just would like a refund for items I never used or opened.

Business Response: On July 29, 2014, ******* ******* visited the personal website of a 5LINX® Representative ****** **********. Ms. ******* elected to purchase a *** Challenge Kit. From the website, the user is able to select between two options; a *** Challenge Kit monthly subscription or simply a *** Challenge Kit one-time. Ms. ******* selected and authorized a *** Challenge Kit monthly subscription. When purchasing the product Ms. ******* agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. Returns for refund must be initiated and product returned to 5LINX Enterprises, Inc. within 15 days of receipt of shipment. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*************.com. On August 24, 2014 Ms. *******’s *** Challenge Kit monthly subscription auto renewed. On September 24, 2014 Ms. *******’s *** Challenge Kit monthly subscription auto renewed yet again. Per account notations, Ms. ******* first contacted our Customer Service Department on September 26, 2014. The Agent who took the call notated “Customer ******* ******* called in only a one time payment and 1 box. Instead she got charged twice. Will be returning both boxes. *** ship back for a refund.” This statement seems to depict that the Agent thought this was an error of a one-time customer being shipped two kits. It appears that the Agent was unaware that Ms. *******’s order was in fact a monthly subscription. While the Agents response is inaccurate and contradicts the above policy, it shows that Ms. ******* was advised that she would get a refund upon return. On October 2, 2014, 5LINX received both August and September’s returned *** Challenge Kit. On October 6, 2014 Ms. ******* contacted our Customer Service Department. She was advised at that time that based on the policy, only September’s *** Challenge Kit was eligible for a refund. 5LINX could not refund for Augusts Kit because it was returned well past the 15 days of Ms. *******’s receipt of the package. The August *** Challenge Kit shipment was re-shipped to Ms. ******* free of charge. Per ***, this package was delivered on Wednesday October 8, 2014 at 5:17pm (tracking number: **********). Upon review of this complaint, Ms. ******* elected to purchase the *** Challenge Kit monthly subscription. All related policies were declared at sign-up for said products and services. Ms. ******* attests that she intended on ordering *** Challenge Kit one-time. She first contacted 5LINX regarding this mistake roughly two months after her order. While 5LINX eventual response to Ms. *******’s circumstances were in line with our declared policy, she was initially advised by an Agent that a refund would be offered. Based on this fact, 5LINX will honor this request should Ms. ******* return the August *** Challenge Kit. We ask that she provides a tracking number and receipt of the cost for standard shipping, as 5LINX will cover this cost due to Ms. *******’s inconvenience.   Should you require any additional information or documentation, please do not hesitate to contact me. Cordially,   ******* ** **** Field Operations

9/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a weight loss supplement on 08/17/2014. The total amount paid was $204.27, I have never received this product and honestly forgot all about it until today when I seen that the company had debited another $204.27!! When I called the phone number provided by my bank I was told the charges are EVERY 30 DAYS and new product is shipped! I was not aware that I would be paying every thirty days first of all, second of all if it is every 30 days and I agreed to that... then why was I charged on 09/11/14 when the original purchase took place on 08/17/14? The rep that I spoke with was very rude and told me "there was nothing she could do for me because the product was already in route to me" She gave me a tracking number of ****************** which I tracked with *** and it said "that tracking number could not be found". She said I should have called before the 30 day mark to cancel... again, the original purchase was on 08/17/2014 and today is 09/11/2014... it has not yet been 30 days! I was also told by a rep upon first signing up with this business that If I joined and bought the hi5 product that I would receive $500 back, within the last weekk I learned that I had been deceived and I was not going to earn that money that the money I had invested was just lost! I was going to accept that loss as a lesson on my part to do more research and not just take the representatives word for it until the negative rude and dis-satisfactory experience and unauthorized payments from today.

Desired Settlement: I would like a full refund for my investment amount which totals $553.17 ALONG with the additional amount taken out of my bank account today in the amount of $204.27 for a combined total refund of $757.44. Thank you

Business Response: ***** ******** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on August 16, 2014. Ms. ******** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, Ms. ******** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. However, this cancellation requires advance notice to ensure the next billing cycle has not yet charged. Ms. ******** also ordered *** ********* Kit monthly subscription from 5LINX® on August 16, 2014. When purchasing the product Ms. ******** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*************.com The following week, on August 21, 2014, Ms. ******** elected to purchase her 5LINX Energy Certification Training. By doing so and completing the training, 5LINX Representatives are then able to market energy services to their customers. This certification is a onetime fee of $45.00. On September 11, 2014 Ms. ********’ *** ********* Kit monthly subscription auto renewed. Per account notations, Ms. ******** first contacted our Customer Service Department on this day. During that call, she specified she wished to stop the shipment of her *** ********* Kit monthly subscription. Ms. ********’ *** ********* Kit had already shipped therefore our Agent was only able to close the account at that time. Ms. ******** was advised of the above policy and that the shipment would need to be refused or sent back to 5LINX unused, unopened, and in resalable condition in order for 5LINX to refund. This policy exists because 5LINX is unable to refund for a product if it is out of our possession and/or not resalable. On September 11, 2014 Ms. ******** also formally cancelled her 5LINX Representative account. This request was made roughly 18 business days after her sign-up. Upon review of this complaint, all related policies were declared at sign-up for said products and services. Ms. ******** called regarding her Hi5 subscription and 5LINX worked with our Warehouse Depart to locate the original shipments tracking information. These tracking numbers were provided to Ms. ******** so that she may reject the package or send back to 5LINX. Upon receipt of the unused, unopened, resalable condition items, 5LINX will initiate a refund for the cost. With regards to Ms. ********’ Representative related charges; while the request was made after the 10 business day refund policy, 5LINX will submit a request to refund the $249 Representative Sign-up, $49.95 Platinum service charge, and the $45 Energy Certification Program at this time. Ms. ******** should receive the refund to the credit card used for the service in roughly 3-5 business days after processing, depending on her financial institution. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for the prompt attention to this matter however; in addition to the startup fees there were also two separate charges for a *** product that were refused and shipped back to the business. These packages containing the product were never opened. Charges for each package were $204.27. I am still awaiting a credit in the total amount of $408.54. I have included both of the tracking numbers from the business showing that they were sent back to the company and signed for. I would like my refund for these products. First tracking number is ******************, the second tracking number is ******************.
Regards, ***** ********

9/16/2014 Problems with Product/Service
9/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I started with 5 linx in the beginning of June 2014. When i joined the company I also brought in my boyfriend ****** ******* under me. I paid $249 to join, $500 for a year platinum service, than I was paying $50 a month for business elite. When I brought my boyfriend on I paid $249 for his fee to join, $250 for a 6 year platinum service, and $50 for business elite. Than I bought ticket to the ***** meeting. So within the first month I paid $1377 (that is not including the 100 a month business elite). I was told by my upline that if I have two people under me and 20 points within 30 days that I would receive $1000. I was excited because I said that I can do this. Two days before my 30 days was up I brought on another person under me. On the last day I called rep service and the said that they see ***** under me and congradualted me and said that I hit my first bonus. I was excited and THOUGHT this company was legit. I than received phone calls from my upline telling me congrats on making $1000. They told me that if I can get both of my people to have two people each within another 30 days that I can receive another $1000. I said peace of cake. I called a few days later to rep service to check to see when I will receive my $1000 because I don't have money like that to just give away. i need that money to pay bills. They said within 2 weeks. I called a week later to check on the status and a rep service person told me that I would not receive it because they were not sponsored and enrolled by me. I told them that when I go in the back office that I see that I have two people under them and a rep service person said that i made my goal and that I would receive the money. The rep service agent said I'm sorry for misinformation but you will not receive it. I said that is not fair. I am new and got two people. I paid over $1000 to joined that I didn't have but did it because I could get it back. She said we will just coach the agent that gave you the misinformation but there is nothing that we can do. I than left messages on **** ****** voice and ***** the two top people in my upline for help but NEVER received a call back. I than called back and asked to speak to ***** so I can tell him what happened to me but they said that he is a busy man and that he is in and out of office and they best way to reach him was e-mail. So I never brought in the additional 4 people to hit the 2nd $1000 which were family members because they saw what I was going through. It is not fair that you come in a business new and you can get no assistance. I can only go by what rep service tell me. Like I said earlier I am new and when you receive phone calls from people that are above you saying congrats on making your $1000 what are you supposed to do not believe them? If ***** said congrats ****** on hitting PSVP and than I call rep service and they said nope you are just an ET what are you suppose to do. Since i did not receive my $1000 I had to take a loan out to pay for rent and bills which is sad because I was told that I was going to receive it.

Desired Settlement: I want my $1000 that I was promised because I had done everything the correct way. I think that 5linx is an ok company and a way to work from home. I really just want my $1000 so I can start to build my business. If not than I just want my $1377 the cost for me and my boyfriend and they can close the account.

Business Response: ****** **** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on June 8, 2014. Ms. **** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Upon completion of the 5LINX representative application and enrollment, every new representative, is sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business upon sign-up. This information allows representatives to log in to their back office, otherwise known as their “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX Opportunity and products and services. In their first 30 days, each Representative is able to earn a “Quick Start Bonus”. As per the compensation documents found in the Starter Kit and 5LINX Virtual Office; by acquiring “10 or more customer points, and having 2 paid, active qualified IMRs (CABs must be paid) enrolled and sponsored by you”, the Representative will have earned the ET in 30 days Quick Start Bonus. By acquiring 10 additional customer points, or a total of 20, the bonus payout was set at $1000. With regards to Ms. ****’s circumstances, she did acquire the customers required; however the two individuals Representatives were not in fact sponsored and enrolled directly by Ms. ****. Ms. **** contacted our Representative Services Department on July 10, 2014 in regards to her attempt at the bonus. Per account notations, the Agent discussed the need to keep the Customers and Representatives requirements active as well as the policies pertaining to the payout schedule. It appears as though this discussion incorrectly implied that Ms. **** had earned the bonus. Ms. **** contacted our Representative Services Department again on July 16, 2014. She was then correctly advised that the policy was not earned due to the Representatives not being sponsored and enrolled directly by her. Based on this complaint, a Representative Services Supervisor reached out to Ms. **** on August 28, 2014. As a courtesy for our error, an extension was granted allowing Ms. **** one full week, or until September 5, 2014 to fulfill the requirements of the bonus. Since the extension, 5LINX has reviewed Ms. ****’s account to determine if Ms. **** had successfully earned the bonus requirements. Unfortunately, we do not find that any new activity fulfills said requirements. 5LINX sympathizes with Ms. ****, and her experience.  While all bonus and compensation details are provided and readily available in our materials and online, our Representative Services Department appeared to have incorrectly implied that a bonus had been earned. In an effort to rectify this inconsistency, we offered Ms. **** an extension to obtain the bonus requirements. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

9/5/2014 Billing/Collection Issues
8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is a ripoff, I canceled a membership a month ago called them to tell them that the bank account is currently closed and see if they could send a check in stead and they are just avoiding, they said that they will send the money to the bank and the bank will send it to me, in what world they live in? there is no way that can happened. Just in case I went to the bank and they told me that they would send the money back to them. I called again today to talk to a manager and they treated me very unprofessional, the guy said to me that no one told me to closed my account in the first place...really? what kind of customer service is that? I told him that I didn't feel comfortable taking to him and ask for a supervisor and he said that he can't do that because he already told me what they are going to tell me. All I want is my money back so I don't have to deal with them anymore.

Desired Settlement: I want my money back, and I also want to report this business, because what they are doing is stilling peoples money.

Business Response: ******** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on June 28, 2014. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Upon completion of the 5LINX representative application and enrollment, every new representative, is sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business upon sign-up. This information allows representatives to log in to their back office, otherwise known as their “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX Opportunity and products and services. The kit ultimately directs representatives to their Virtual Office as the primary source business information.  The following day, June 29, 2014, Ms. ****** elected to purchase her 5LINX Energy Certification Training. By doing so and completing the training, 5LINX Representatives are then able to market energy services to their customers. This certification is a onetime fee of $45.00. Per the above policy, Ms. ******’s would have been required to formally communicate her cancellation no later than July 11, 2014. Per policy, Representatives are able to cancel their Representative account with the provided cancellation notice found on the back of their agreement, or by submitting a signed written notice that includes their name, Representative Identification Number (RIN), and date. Either statement must be emailed, mailed, or faxed to the home office. Per our records, 5LINX received Ms. ******’s starter kit in our warehouse on July 21, 2014. In this same shipment, Ms. ****** included a signed cancellation notice. The request was processed and Ms. ******’s Representative account was cancelled at that time. Being that this request was well after the cut-off date for a refund, no further action was taken.   Upon review of this complaint, 5LINX worked with our Warehouse Depart to locate the original shipments tracking information. Ms. ******’s starter kit and included cancellation notice were shipped via United States Postal Service (USPS) on July 18, 2014 (Tracking Number: **********************). A copy of Ms. ******’s cancellation notice is attached. While she may have specified a cancellation date of July 6, 2014, 5LINX only received the request on July 21, 2014, and furthermore, can only prove that, per USPS, the request was sent by Ms. ****** on July 18, 2014. Both of these dates are recognized as being past Ms. ******’s allotted 10 business days in order to receive a refund. Upon review, 5LINX sympathizes with Ms. ******, and her experience with any of our Call Center Agents or Supervisors. However, we do find that her request to cancel was made well after the policies allowance for a refund. Based on this fact, we cannot offer any refund for her Representative Account. Nonetheless, 5LINX has determined that Ms. ****** did not acquire any Energy customers during her time as a Representative. As a courtesy, we have submitted a refund request for the 5LINX Energy Certification Training fee of $45.00.  Ms. ****** should receive the refund to the credit card used for the service in roughly 3-5 business days after processing, depending on her financial institution. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

8/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I saw charges on my bill from July 10th for 59.99. I called 5Linx and was informed that the charges were for an annual warranty. I never received notification that the charges were going to be made to renew the warranty. I called today (July 29th) to cancel the warranty. The company stated they could cancel the warranty but I could not get a refund because I would have had to call and cancel prior to the charges being made! So, I asked what would occur with the 59.99 if I cancelled the warranty today, and the person on the line said I would not be able to get a refund even if I cancelled today. I then stated that if nothing else, the fee should be prorated from the 10th to 29th and I should receive a refund for the difference. He stated it was 5LINX policy not to receive refunds. This is bad business not to inform me of the charges ahead of time AND to not receive a refund when I have called 19 days from when the charge was taken out of my account.

Desired Settlement: I feel it would be good customer service to refund the 59.99 and cancel my warranty.

Business Response: ***** ******* **** ordered a 5LINX® ******** Tablet from an Independent Marketing Representative on July 7, 2013. At time of order ***** ******* **** selected to purchase a yearly Equipment Replacement Plan (ERP). This is a fee that, unless cancelled, auto renews on a yearly basis. The ERP assures that if any issues occur with the product, the customer is covered for repair or replacement.  When purchasing the product, ***** ******* **** also agreed to the terms and conditions as well as the cancellation policy. It should be noted that the 5LINX® ******** Tablet is no longer offered for sale by 5LINX®. As indicated in ***** ******* ****’s complaint, when calling our Customer Care Associate, they were advised that a refund of the yearly ERP could not be offered because their request to cancel was made nineteen (19) days after it was charged. Upon review of the situation, 5LINX empathizes with ***** ******* ****. At the very least, a proration of their ERP could have been offered. We have remedied this situation in the call center. We have submitted a refund request to our Finance Department for the full ERP charge of $59.99. ***** ******* **** should receive the refund in their account roughly 3-5 business days after processing, depending on their financial institution. We apologize for any inconvenience this may have caused ***** ******* ****. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ****

8/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Over the last couple of weeks, I have spoken to many different people regarding my refund of $211.40 back to my credit card because it was taken out without my permission! When I placed my first order in June, I only ordered one kit, not for them to send me something out every month, but I discovered on July 2 that my credit card was charged once again without my permission. I called the company early that morning, I was told that the order had already shipped and that I could refuse it when it arrived at my home and that is what I did, I refused it , so the UPS guy didn't even leave it with me and it was received back to you all on July 8th and today is July 22 and still I don't have my refund. I have called on several occasions and I was told by only one person that it could take up to a month to be refunded but it didn't take them a month to take it out my account. Even if I like the product, I will never order from you them again because this is bad business!

Desired Settlement: I would like my refund to my credit card ASAP!

Business Response: **** ******* ordered the *** ********* Kit from 5LINX on June 6, 2014. She purchased a single *** ********* Kit on a monthly subscription. When purchasing the product Ms. ******* agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order purchase date. All products returned must be unused, unopened and in resalable condition. Refunds will be issued once the product has been received and has cleared this inspection process. As indicated, this process can take up to an additional 10 business days to inspect and then issue a refund, and up to 5 business days for the credit to show in statements depending on the customers bank. This information is presented to all customers at time of order and is found on https://*************.com. As indicated in Ms. *******’s complaint, she has been in contact with our Representative Services department in regards to a refund request for her *** ********* Kit. Per account notations, Ms. *******’s daughter, ******** *******, contacted our 5LINX Representative Services Department on July 2, 2014 to cancel both of their *** monthly subscriptions. The Call Center Associate completed her request to cancel and advised Ms. ******’s of our refund policy cited above. On July 9 2014, Ms. ******* again called our Representative Services department and advised our agent that she had refused the package and that it had since been sent back to our receiving department. Once confirmed by our agent, she advised Ms. ******* that the package had indeed been received but has not been inspected yet. At that time we could not offer a timetable for the inspection beyond what is described in our policy. On July 17, 2014, Ms. ******* made her final call to representative Services, where she was advised that her package passed inspection and a refund request was submitted. At that time, our agent incorrectly advised Ms. ******* that the refund may take up to an additional 30 days for her to receive the refund. 5LINX sympathizes with Ms. ******* and has expedited her refund request. We apologize for any inconvenience this may have caused Ms. *******. She should receive the refund in her account in roughly 3-5 business days, depending on her financial institution. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, **** **** 5LINX Field Operations

8/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My checking account was drafted 3 times by 5linx for 14.95 each. when I call I was advise that did not see any such charges 3 times. The rep ***** ask if I could email my bank statement. on july 4 I email bank statement and rep call back on july 24 confirming she receive bank statement. when I call 5linx today the rep claim they need me to fax or email my bank statement again with routing number and account number again and I will have to wait 30 days to see if I can get a refund. I talk to a manager but still was not satisfy with response.

Desired Settlement: I requested my 44.85 be refunded in my account immediately.

Business Response: ****** ******’s husband, ******* ******, signed and submitted the 5LINX® Independent Representative Application and Agreement form online on December 24, 2012. Mr. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Mr. ****** added Mrs. ****** as an authorized user on the account on January 25, 2013. On May 14, 2014, Mr. and Mrs. ****** elected to purchase Standard Services. This is a monthly auto renewed service billed at $14.95 per month. Standard Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. Mr. ****** and Mrs. ****** chose to purchase this service via Automated Clearing House (ACH) payment service. The ACH payment service is an electronic network which enables the collection of payments by directly debiting from a consumers selected checking or saving accounts. This payment service is an alternative to credit cards and checks. On June 17, 2014, at time of the services scheduled auto renew, Mr. and Mrs. ****** were charged $14.95 three (3) separate times. Upon review, this circumstance has made 5LINX® aware of an error in our process. We believe the multiple transactions were due in part by our systems process of handling auto renewed payments, along with the ACH network being unable to provide real time authorization of funds. Regrettably, because 5LINX had not received notification the payment was captured, our system continued in attempts to bill the client. We apologize for any inconvenience this may have caused Mr. and Mrs. ******. Upon the discovery of the issue, changes were made in our handling of ACH payments. 5LINX® has also expedited the refund request for the three (3) charges of $14.95. A check totaling $44.85 will be drafted and sent to Mr. and Mrs. ****** this week. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ******

7/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for 5 linx in hopes of creating a residual income. After signing up and paying way too much money, I came to the conclusion the chances of making money with 5 Linx was slim to none. It may work for some people, but for the average income person with average income friends and family, there is no possible way to make money. I called in February asking to cancel, apparently I only cancelled services from their sister company Globalinx, who had been charging a lot of money without my knowledge or understanding. When I cancelled that I made it very clear I am done doing business with the company, and was told I would not be charged any more. I then find multiple transactions on my account from 5Linx, I called and explained the situation, but I was informed there is nothing they can do, they took my money, and that's all there is to it.

Desired Settlement: Since I called in February I never used any of their services and had 0 activity on my account. I want a full refund of all money taken from my account since February totaling in approximately $250.00 for services I never used, in a pyramid scheme that ended up costing me money I simply did not have with hopes of increasing my income.

Business Response: ******* ****** **** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on February 9, 2014. Mr. **** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, Mr. **** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.   Mr. **** also chose to purchase a GLOBALINX® VoIP service on February 9, 2014. There is an additional up front charge and one year contract to purchase the declared GLOBALINX® item. Terms and conditions as well as cancellation policies are included on any and all application materials and online sign-up. This cost is not included in the 5LINX® Representative Membership. In Mr. ****’s compliant, he describes contacting 5LINX® in an attempt to cancel. Mr. **** claims that only his GLOBALINX® service was cancelled at this time. Per account notations, Mr. **** first contacted the 5LINX® Representative Services Department first on February 15, 2014. Mr. **** updated his email account on file. Our records indicate that on February 20, 2014, Mr. **** then called the 5LINX® Representative Services Department to update the billing information used for his Platinum Services. By making this request, Mr. ****’s newly provided credit card would be billed each month, unless cancelled per the policy stated above. Between this date and June 30, 2014, there is no record of communication from Mr. ****. Our GLOBALINX® Customer Care Department first received a call on June 30, 2014. Mr. **** and his upline Representative sponsor called GLOBALINX® to cancel the service. The request was processed at that time. On July 28, 2014, Mr. **** contacted the 5LINX® Representative Services Department to cancel his Platinum Services. Upon review, 5LINX® sympathizes with Mr. **** however the changes to his Platinum Services were elected by him. Any monthly Platinum Services fees charged between the time Mr. **** changed the billing information on file and the date he elected to cancel said services were of his own volition. However, we do find that Mr. ****’s last Platinum Service charge, on July 12, 2014, occurred roughly seventeen (17) days prior to when he cancelled on July 28, 2014. As a courtesy, we can offer the refund of the final Platinum Services charge of $49.99.  5LINX® has sent a refund request to our Finance Department and  Mr. **** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ****

6/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Customer service failed to cancel my service & accurately document conversation in their "notes" which resulted in additional continued debits from my banking account.

Business Response: ******** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on July 17, 2008. Ms. ****** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, Ms. ****** elected to purchase Platinum Services on August 16, 2008. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Ms. ******’s complaint asserts that on a March 29, 2013 call with 5LINX® Representative Services she communicated her wish to cancel. Per account notations, the nature of Ms. ******’s call was solely to resolve and issue with her 5LINX® Pay Card. Based on the notations there is no mention of a request to cancel Ms. ******’s 5LINX® account, or her Platinum Services. Per our records, Ms. ******’s Platinum Services auto renewed each month until May 12, 2014. Ms. ****** contacted 5LINX® Representative Services on June 4, 2014 regarding the Platinum Services charges. On this call she contended that she had cancelled on the March 2013 call. Ms. ******’s call was transferred to a Supervisor. The Supervisor explained to Ms. ****** that due to the lack of documentation supporting her claim, no refunds could be offered. Ms. ******’s Platinum Services were cancelled at that time. Upon receipt of Ms. ******’s complaint and review of the circumstances 5LINX® reached out to Ms. ******. Ms. ****** maintains that she did request to cancel on the March 29, 2013 call. Ms. ****** was unable to remember if she wished to cancel her 5LINX® account, or her Platinum Services. Given the amount of time that has surpassed, 5LINX® was forced to question how Ms. ****** had not noticed the $49.95 Platinum Services charge being deducted from her account for over a year. Ms. ****** stated that the card used was that of a debit account and that she does not regularly review the balance. Based on the inconsistencies between Ms. ******’s claims and 5LINX® documentation, 5LINX® examined Ms. ******’s Representative Account. We were able to determine that there had been no production, relating to Representative or customer acquisition, after March 29, 2013. Additionally, 5LINX® ascertained that Ms. ****** had not logged into her 5LINX® Virtual Office after March 29, 2013. While 5LINX® defends that Ms. ****** did not formally request to cancel her 5LINX® account, or her Platinum Services, acting in good faith and based on the fact that there was no activity after March 29, 2013,  we have agreed to refund $709.25 in total. This balance represents fourteen (14) Platinum Services charges of $49.95, and one (1) monthly membership charge of $9.95. Ms. ****** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. Based on this complaint, any account in Ms. ******’s name has officially been cancelled and will not be billed any further. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

6/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I called to cancel all service with this company, they agreed to refund recent charges and cancel all future transactions. However, they have continued to take money out of my account. I have called on two additional occassions to have this matter dealt with, and there have been no results. To date, I have been charged a total of $171.15 in unauthorized charges. There have also been attempts to charge another $100 worth of transactions which has only been hindered by my bank's fraud detection services. I have called my bank and processed a fraud charge, but since then they have charged me again, and I will now have to resort to canceling my card. Attempts to correct these issues simply results in 5linx representatives assuring me that there will be no more charges, with no documentation to support their claims, as well as frequent disconnections from their help line on their end. When disconnections occur, 5linx does not even attempt to call back or contact me.

Desired Settlement: I would like a full refund of the $171.15 worth of charges on my debit card account, and I would like it immediately. Whether they process the refunds on their own before this case reaches the BBB or not, I want to receive the full amount of $171.15 for my inconvenience, as well as the time and money it will take for me to apply for a new card.

Business Response: ***** ********** *********** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on May 3, 2014. Ms. *********** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, Ms. *********** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. While the above cancellation policy applies to this product as well, the representative can also cancel at any time. However, this cancellation requires 30 days advance notice. Per our records Ms. *********** also chose to purchase two (2) Business Elite packages. These are auto renewed services, each billed at $49.95 per month. Business Elite provides our representatives with VIP discounts, computer tech support, web conferencing, and text marketing. The Business Elite product also carries the same cancellation policy as Platinum Services. The representative can decide to cancel at any time.  However, this cancellation also requires 30 days advance notice.  On this same day, Ms. *********** also ordered our ********* Coffee. She purchased a single 12oz bag on a monthly auto ship program. When purchasing the product Ms. *********** agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. All products must be returned unused, unopened and in resalable condition. Refunds will be issued, once the items have been received and clear the inspection process. This information is presented to all customers at time of order as well as being found on www.*********.com. Per account notations, Ms. *********** first contacted our Customer Service Department on May 30, 2014. During that call, Ms. *********** specified she wished to cancel her Platinum and Business Elite Services. Ms. ***********’ Platinum Services were cancelled at that time. However, the Customer Service Agent assisting Ms. *********** regrettably failed to close the two (2) Business Elite accounts. Subsequently, on June 5, 2014, Ms. ***********’ account was charged $49.95 for each of her Business Elite accounts. Consequently, on the same day, Ms. *********** contacted Customer Service advising us of the error. The Customer Service Representative reviewed the previous notations to discover that Ms. ***********’ cancellation request for her Business Elite Services had not been processed. Based on this error, 5LINX submitted a refund request to our Finance Department. On this same call, Ms. *********** asked to cancel and obtain a refund for her recent ********* Coffee shipment. Ms. ***********’ ********* order was closed and she was advised of the return policy declared above. Our notations indicate that on June 9, 2014 our finance department successfully issued two separate Business Elite Service refunds for $49.95. Ms. *********** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. Should Ms. *********** return the ********* product unused, unopened, and in resalable condition, 5LINX will issue a refund as described in the declared policy. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially, ******** ****** *** Field Operations

6/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was a 5linx representative I ordered two security systems with a promise of a $275.00 Payout for one and $350.00 Pay out for the other. I ordered one system in October of 2012 for the 275.00 pay put the other system I ordered in November. Both Systems were activated in Feb 2013. 5Linx claim they did not pay me the $350.00 payout because My system was not activated within 7 days. No one ever advertise or told me the requirements were the systems had to be activated within 7days. Needless to say Neither system was activated in 7days in fact 5linx Paid me $275.00 for the system that was ordered in October and was activated in Feb in February of 2013. I have called so many times an escalation ticket was created but no one ever called me back. How is it I was paid for a system I ordered in October2012 in February 2013 but was never paid for the system I ordered in November 2012

Desired Settlement: Cancel my security system or pay out the remaining of the 3 year contract I signed for it. Or Pay me my 350.00 commission for it as promised.

Business Response:   ******** ******** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on July 26, 2012. As an active 5LINX Representative Ms. ******** was able to take part in particular bonus and promotion efforts. During November of 2012, 5LINX introduced a promotion to the field for 5LINX Home Security orders. The promotion detailed that a Representative could earn $250 straight commissions for all credit approved Home Security packages submitted from November 1 – 30, 2012. As indicated in the attached Promotional document, the November bonus was set at $250, contrary to Ms. ******** assertion of $350. The stipulations for the promotion, included on the attached Promotional document, state that the package must be installed within 7 business days of receiving the shipment. The $250 bounty payout was based on the contract signed date and will be provided for approved, signed and installed contracts only. As indicated in Ms. ******** complaint she had earned a similar bonus on previous October 2012 Security order. This order paid a bonus of $275. Per our records, Ms. ******** submitted the second Security order for herself on November 8, 2012. This order was installed and finally set active on February 18, 2013, this being well over the 7 business days of receiving the shipment.  In a normal setting, a bounty bonus will take 30 days from the orders active date to pay out. This ensures that a customer’s order is valid and lasting, and allows 5LINX to obtain compensation from the affiliated Vendor in order to pay the bonus. Upon review of the situation, 5LINX® empathizes with Ms. ********. While our investigation has confirmed the basis for Ms. ******** bonus not paying out, we find that the order was placed within the required time frame, and is still in an active status. Acting in good faith, we have issued a payout of $250 which will be added to Ms. ******** Representative running account balance this upcoming pay period. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

6/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I started with 5Linx I had a business website that costed $49.95. I wanted to get the minimum website which costed $14.95. I called to switch the level of website I had but it was just after the minimum 30 days. The customer service rep I spoke with told me how she was going to make the change. She said I wold lose 3 of my 4 points which was fine. She told me that she couldn't adjust the $49.95 payment but she would go ahead and charge me again (after I asked for clarification) for 14.95. But since I had paid $49.95 AND 14.95 I would not have to make another payment until August (3 months later). I had her explain that twice. A month later (today) I learned that I was charged $14.95 again. I called to find out what happened and asked for a refund of the $14.99. First I was told that's just how it works. I explained again and a couple times after the rep said she consulted a supervisor, she said they'll extend my payment out to October. I was told that I don't qualify for a refund. I called again and after speaking to another rep she came back on the phone with a "shut up and listen attitude" told me she spoke to the same supervisor the other rep spoke with and that I am absolutely not getting a refund and that's just what's going to happen. I was told that I chose the wrong option to "down grade" to the level of website I wanted. I explained (through all the shut up, shut up antics) that all I called to do last month was change the level of website service and was told that's how it's done. I was told over and over again that basically I should have known how to "down grade". I was told that yes the rep I spoke with obviously made an error but I'm not getting my money refunded. I don't know if that's just the night shift or what... I really hope it's not how 5Linx operates. Bottom line... Just as I asked I didn't budget for that money to be withdrawn as I relied on what the original rep told me and I want it returned. And to not be billed until August. This was horrible treatment to a new rep/customer. Simply horrible!!

Desired Settlement: I want 5Linx to honor the adjustment made when I originally called to have my websdite level adjusted. PUT MY MONEY BACK IN MY ACCOUNT AND DON'T BILL ME UNTIL AUGUST. I can't pay for their errors... Why would I trust that they're going to honor this new promise? Just put the money back and do things right.

Business Response: **** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on April 13, 2014. Mr. ***** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, Mr. ***** elected to purchase Platinum Service. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  On May 14, 2014, as scheduled, Mr. ***** was charged an auto renew fee of $49.95 for his Platinum Services. Based on account notations, Mr. ***** then contacted our Representative Services Department a few days later, on May 20, 2014.  At that time, Mr. ***** requested to close his Platinum Services. During the discussion with our Representative Service Agent, Mr. ***** decidedly wished to downgrade his Platinum Services to Standard Services. Standard Services is valued at $14.95, and is a mirrored package to Platinum Service; except that access to their business reports are at a cost per view. The Representative Service Agent assisting Mr. ***** closed the Platinum service as requested, rendering that service unusable. Because it is recognized as a different service, as is our procedure, the Agent then had to process a payment of $14.95 for the Standard services. Mr. ***** was advised by the Agent that because he had already made a payment of $49.95 on May 14, 2014, that difference in cost would be manually pro-rated and his next Standard Service billing date would be pushed back to late August. Upon our investigation, it was determined that the Platinum Service was closed manually at that time, as requested. However, Mr. ***** Standard service end date was not in fact extended to late August. Because of this error, contrary to what was described to Mr. *****, the new Standard Services auto renewed on June 16, 2014. Per account notations, Mr. ***** contacted our Representative Services Department on June 16, 2014 and requested a refund for the $14.95. In keeping with cancellation policy, our Agent explained a refund could not be made available, but that we would extend his billing date in an effort to resolve. At that time the Agent appropriately extended his next Standard Service billing date back to October. Thus affording Mr. ***** the roughly 5 months of paid services, upfront. 5LINX sympathizes with Mr. *****. In circumstances such as this, the services closed date should have been inspected by a supervisor. Additionally, there is room for flexibility once it is discovered that an error was made on our part.  This situation has since been discussed and remedied in the Call Center. In an effort to resolve, 5LINX® has sent a refund request to our Finance Department for the $14.95 charge on June 16, 2014. As a courtesy, we have preserved Mr. ***** Standard Services end billing date of October, fundamentally, providing Mr. ***** with a free month of Service. Mr. ***** should receive the refund in his account roughly 3-5 business days after processing depending on his financial institution. We apologize for any inconvenience this may have caused Mr. *****. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******** ****** *** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** *****

6/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I order coffe from this company on 04/23/2014. Paid for it with my debit card. Money taken from my account the same day. I received email that order had shipped on 04/25/14. Never received the order. Checked the tracking on 05/11/2014 to see that post office was unable to deliver due to insufficient address. Called company to verify address they had and it was correct. The rep refused to help telling me I needed to contact ****. I told rep I gave my information like I do with any other business I order from and never had issue receiving items ordered. I requested to cancel order since it was clearly being returned to sender and requested refund. I received cancellation email but not refund information. Called back 05/14/14 to inquire about refund and was told that I can not receive refund until item returned. Well I have no control over that since I never received item to begin with.

Desired Settlement: I would like my refund in the amount of $37.40.

Business Response: ********* ********* ordered ********* Coffee from 5LINX® on April 22, 2014. She purchased a single 12oz bag on a monthly autoship program. When purchasing the product Ms. ********* agreed to the terms and conditions as well as the cancellation policy. This policy states that a customer may cancel within 10 days from the order Purchase date. All products returned must be returned unused, unopened and in resalable condition. Refunds will be issued, once product has been received and has cleared the inspection process. This information is presented to all customers at time of order and is found on www.*********.com/t/shippinginfo. As indicated in Ms. *********’s complaint, it seems as though the Post Office (****) was unable to deliver the package due to an insufficient address. While Ms. ********* provided her own shipping address at time of order, and verified with the company that it was associated with the order, **** had deemed that the item could not be delivered. We regret to hear that Ms. *********’s package was not delivered, however 5LINX® does not govern, and cannot rectify an issue managed by ****. Upon Ms. *********’s contacting 5LINX®, she was advised to contact **** to determine if she could reroute the package and resolve with them directly. On the May 12, 2014 call, Ms. ********* requested to cancel the order. 5LINX® advised Ms. ********* that the autoship will be cancelled, in line with the declared policy above, however the item must first be returned to offer a refund. However, on May 19, 2014, $30.40 was refunded to Ms. ********* as a courtesy. This represents the cost of the coffee product, less the cost of shipping, as indicated in the declared cancellation policy. Ms. ********* should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. Upon review of the situation, 5LINX empathizes with Ms. *********’s however cannot be responsible for determinations made by a shipping company. When we were made aware of the issue we assisted the customer within our ability and later refunded her account prior to receiving the returned product. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have provided this information on the attachment from the tracking information from the ****.  The reason was insufficient address but my address was provided to the company when the order was placed.  Either way it is not my problem the order was not delivered and I should not be held accountable for the lack of delivery.  I am not going to continue to waste my time with this.  I will dispute the charge with my bank and have my bank to issue a credit. 

6/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 5linx, ********* is illegally billing my bank and now charging me interest.

Desired Settlement: refund

Business Response: 5LINX has been, and is currently working with Ms. ****. We have previously requested additional information from Ms. ****. With minimal details provided we are unable to come to a resolution at this time. We spoke with Ms. **** today and again explained the need for additional details pertaining to the credit card she indicates was charged.    5LINX has since been made aware by our wholly owned subsidiary, *********, that Ms. **** had entered a Better Business Bureau complaint against them (Complaint ID ********). This complaint has been addressed by ********* directly. 5LINX will continue to work with Ms. **** in an effort to resolve her complaint but does require more information from her. We look forward to Ms. ****' response.    Thank You, ******* **** 5LINX Field Operations

6/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I became a 5linx representative on 7/24/13. Days later I changed my mind and cancelled the membership within the 10 day time period. Two months later I learned that someone in my upline apparently ordered a GSP 10 product. I learned this by viewing my credit card statement. I had no idea what the product was and have never used the product. The customer service rep gave me a phone number that was connected to the product which was ###-###-####. That is not my phone number and never has been. I asked for the product to be cancelled but was told that there would be a cancellation fee. My position was that I should not have to pay for a product or a cancellation fee I had nothing to do with. I contacted the person by phone and text in my upline several times about the issue and got no response. After being contacted by collections a couple of weeks ago, I contacted the person in the upline again by text stating that they had perpetrated fraud against me and that I would file charges against them. Only then did I get a response by text that I should do just that. I don’t have the money to fight a 165.00 payment in court. Yet, I should not have to pay for something I never used or more importantly signed up for. I feel that once a membership has been cancelled, anything else connected to it should also be cancelled. In my case, I had no knowledge of a product ever being ordered on my behalf in the first place. If products are not automatically cancelled, then 5linx representatives should make potential members aware of this fact. I can’t say it is all 5linx reps but my 5linx reps certainly did not give all the information needed to make the appropriate decisions about this so-called business opportunity. They only care about signing people up so that they make money and obtain bonuses. That’s why I cancelled shortly after getting into this business opportunity. I do not have specific dates for my correspondence with the upline person because I recently had a technical issue with my ******* and it have to be restored from a date previous to communication but if I have to I'm sure that the text messages can be retrieved.

Desired Settlement: Credit my account for the billed amount. It is in collections.

Business Response: In response to the above complaint I have enclosed supporting documentation that explains globalinx policies and procedures. The supporting documentation will also provide detailed information in regards to this customers globalinx account. The conclusion of this document will provide you with a resolution to this complaint.
 If a customer chooses to cancel their globalinx account within the 12 month contract they are charged an early termination fee in the amount of $99.00. We do not charge this fee for customers on our “Home Unlimited Annual Plan”.
Globalinx Information: ****** ********** signed and submitted the 5LINX Independent Representative Application and Agreement form online on July 24, 2013. Ms. ********** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. 
On August 2, 2013 Ms. ********** contacted 5LINX requesting to cancel her membership. The 5LINX member ship was cancelled at that time.
Additionally, Ms. ********** also chose to purchase a globalinx GSP-10 service on 7/24/2013. There is a one year contract to purchase a globalinx item. Terms and conditions as well as cancellation policies are included on any and all application materials and online sign-up. This cost is not included in the 5LINX Representative Membership.
On 5/7/2014 Ms. ********** was contacted by the Globalinx Revenue Assurance department informing her of the amount past due. As Ms. ********** stated in her complaint this was the first she heard about a Globalinx account in her name.
Resolution: Ms. ********** is disputing charges in the amount of $165.17 which were sent over to Pre-Collections.  After further research globalinx in good faith has removed the $165.17 balance to now reflect $00.00. The account has been removed from Pre-Collections as well. If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the GLOBALINX customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.

 

 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** **********

6/5/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: hello, 5linx is a multi level marketing company that we were (my husband and myself) invited to earlier this year, as part of business points completion we were required to sign up for bunch of different services from our original provider to theirs (cable, phone gas) to complete the required business points. How the business was presented to us was so enticing!!!!so we also signed up for an alarm services from ******* ******* but now that we think of it is a marketing scheme!!! and unfortunately let ourselves into a wrong trap!!! . 5linx had a promo points bonus back in Jan 2014 that if you signed up for the services they will give a commission/ bounty bonus of $400.00 and that it will be given via check sent through mail within a month. Unfortunately, we have been waiting and followed up but until this day there was no sort of compensation provided to us for signing up alarm services. When we signed up our alarm services we were still member of 5 linx and therefore have the right to receive this bounty bonus. could you please help...

Desired Settlement: We want to receive the $400.00 commission from 5 linx for having signed up for an alarm services as discussed.

Business Response: ***** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on January 5, 2014. As an active 5LINX Representative Ms. ***** was able to take part in particular bonus and promotion efforts. On the weekend of January 18, 2014 5LINX introduced a promotion to the field for 5LINX Home Security orders. The promotion detailed that a Representative could earn $400 and one free camera for all credit approved Home Security packages submitted from January 18 - 24, 2014. The stipulations for the promotion included that the package must be installed within 7 business days of receiving the shipment. The $400 bounty payout was based on the contract signed date and will be provided for approved, signed and installed contracts only. Per our records, Ms. ***** submitted a Security order for herself on January 23, 2014 and was installed and set active on February 9, 2014.  Per 5LINX policy a bounty bonus will take 30 days from the orders active date to pay out. This ensures that a customer’s order is valid and lasting, and allows 5LINX to obtain compensation from the affiliated Vendor in order to pay the bonus. Per account notations, Ms. ***** first contacted the 5LINX Customer Care Department, on February 25, 2014 via email. At that time she requested to cancel her 5LINX membership. The Call Center Agent responded by advising Ms. ***** of our cancellation policy. Ms. ***** was made aware of the need to send in a written request to formally cancel her 5LINX membership. The request must contain the Representatives pertinent information, such as date, name, Representative Account Number and signature. The Customer Care Department then received a valid cancellation request on March 3, 2014 and her membership was officially cancelled at that time. Coincidentally, Ms. ***** $400 bounty payout posted to her account on March 3, 2014.This would have been set to pay out later that week. However, based on her request, the system recognized Ms. *****’s account as cancelled and in a non-commissionable status at that time. Therefore the bonus was immediately entered into a “Forfeited Amounts” category of Ms. *****’s running account balance. Upon review of the situation, 5LINX® sympathizes with Ms. *****. While our investigation has confirmed that Ms. ***** requested to cancel her account on her own free will, she did in fact earn the declared bonus. As a courtesy, we have issued a check of $400 and will mail it to Ms. ***** this week. Should you require any additional information or documentation, please do not hesitate to contact me.   Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  On a personal note:  I wanted to thank you BBB for a speedy action! I have been desperate to follow up with 5linx rep/office here in **  about this case.   They have  passed me on to different office. Your organization has been really helpful!  thank you very much. Regards, ***** *****

6/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed a rep agreement with the company and promptly cancelled that agreement per the policy stipulated by the company. Consequently have been billed repeatedly and even charged a cancellation fee for a service that should have been cancelled before an charges were incurred. A customer service rep for 5Linx, 5Linx Enterprises and ********* all having the same management team and physical address claim they didn't receive my request even thought I spoke with them on the phone to cancel within the 10 day window and 15 day window for their ********* service. In addition that, even thought I never logged into their system, used their products in any way, shape or form, contacted, attended or participated in any of their training, conference calls or any other forms of communications I am being charged. The same goes for ********* service, I never used their VoIP service, I don't even know the phone number that service was connected with and yet, being charged for the setup of the service, the service and it's early cancellation.....really? and they dare have a code of ethics prominently listed. Below is the chain of events. 3/19/14 I met with 5Linx rep & signed agreement to become 5Linx rep. 5Linx rep informs me of 10 day cancellation policy. 3/20/14 I called 5Linx to cancel the agreement and was informed my paperwork had not yet been processed & had to wait until that occurred. 3/20/14 - 5Linx charges my credit card for $343.95 3/22/14 - 5Linx(*********) charges my credit card for $98.21 3/24/14 I again called 5Linx and a representative cancelled all my memberships & materials. 4/7/14 - sent email requesting status of cancellation. Automated response of email receipt but no human response. 4/20/14 - 5Linx charges my credit card for $49.95 4/28/14 - 5Linx(*********) sends e-invoice for services for $35.82 4/29/14 - I contacted 5Linx, rep says he has no records and proceeds to cancel account, says ********* is separate company and must contact for cancelling. 4/29/14 - Contact *********, cancel. Rep says there is cancellation fee of $99.00 and total billed will be $152.58

Desired Settlement: 5Linx failed to properly processes my cancellation request twice. The first time no action was taken (within cancellation period) the second time it was cancelled but only to find out on subsequent email regarding the dispute that the website was cancelled (don't even know what that means!) and not the membership. So, had I not complaint they would still continue to charge....or may considering their current course of action. I desire a full refund from the company for all the charges and fees they have assessed. I would also suggest better and more thorough training of their customer service personnel.

Business Response: 5LINX Information:  ******* ********** signed and submitted the 5LINX Independent Representative Application and Agreement form online on March 19, 2014. Mr. ********** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. 
Additionally, Mr. ********** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Also, on 3/19/2014 Mr.********** enrolled in the 5LINX Energy Training certification course in the amount of a onetime fee of $45.00.
Per our records, Mr.********** also chose to purchase a ********* VoIP service on 3/20/2014 in the amount of $98.21. There is an additional up front charge and one year contract to purchase a ********* item. Terms and conditions as well as cancellation policies are included on any and all application materials and online sign-up. This cost is not included in the 5LINX Representative Membership.
Per account notations, Mr. ********** had not contacted 5LINX or ********* prior to his 4/29/2014 request to cancel. On 4/29/2014, Mr. ********** called to cancel his ********* service. Due to his cancellation within the one year contract, Mr. ********** was billed for an Early Termination Fee of $99.00 and the account was closed at that time. The same day Mr. ********** requested to cancel his 5LINX Representative Account which was also closed at that time.
Resolution: Mr. **********’s complaint is requesting a full refund. Upon review the refund request has been denied. If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the 5LINX or ********* customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.

5LINX Enterprises, Inc.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response offered by the business merely repeats the complaint while continuing to admit they may have committed an error in processing a cancellation based on their own policy.  Further more they list a purchase made by me on 3/20/14 of VoIP services and an online signup for such service which did not occur and for which 5Linx will be unable to produce an order for. They also speak of an energy certification training course which I neither attended or received. The fact that they cannot produce this certificate or even an attempt to log on into their website to access any type of membership or service should clue them in to the fact that a mistake was made on their behalf.The evidence that I didn't login to any website, tried to use any equipment, received no training or attempted in any other way to activate any membership clearly demonstrates the fact that I understood any agreements to be null and void within the contractual stipulated timeline had been appropriately carried out. Therefore, all funds they have retain to date have been in exchange for absolutely nothing and speaks volumes of the poor business practices of 5LinxIt is unfortunate that it took multiple calls to effect the cancellation and that 5Linx is unwilling to take responsibility. Regards, ******* **********

Business Response: If you should need further assistance please do not hesitate to contact our 5LINX Customer Care Dept.

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I AM HERE TO TELL YOU,,,,,THAT YOUR COMPANY IS WHERE IT IS AT BY RIPPING PEOPLE OFF IF YOU SEND THOSE REPS OUT TO DO THE SAME THAT THEY HAVE DONE TO ME............ 1...i AGREED TO TRY THIS COMPANY, IT SOUNDED LIKE A GOOD THING,,, I GUESS IT FOR SOMEONE LIKE ME, IF YOU HAVE BEEN OUT OF WORK FOR ALMOST 2 YEARS. 2...i TOLD THIS REP TO ONLY USE MY CARD TO GET ME STARTED SHE SAID IT WAS ONLY $249.00 TO GET STARTED WHICH I HAD TO BORROW AND PUT IN THAT ACCOUNT. SHE WAS AWARE OF MY FINANCIAL CIRCUMSTANCES, THAT I HAD NO MONEY GOING INTO THAT ACCOUNT....SHE ASSURED ME THAT SHE NEEDED A CARD TO GET ME STARTED. (THAT IS WHERE MY STUPID KICKED IN). 3..i WAS NOT TOLD ABOUT NO REFUND POLICY NOR WAS I TOLD ABOUT A CONTRACT WHICH I NEVER SIGNED WITH THIS COMPANY.....NOR DID I AGREE TO ANY SERVICES WHICH BY THE WAY WAS ALSO NOT TOLD TO ME, BECAUSE FIRST OF ALL LIKE I TOLD HER I HAD NO MONEY GOING IN THAT ACCOUNT, I LIVE WITH PEOPLE THAT NO INTERNET OR PHONE SERVICES COULD BE PUT IN THIS HOME. SO YOUR COMPANY IS A FRAUD AND WEATHER I GET MY MONEY BACK FOR BEING STUPID...........I HAVE FILED A FRAUD COMPLAINT AGAINST THIS COMPANY WITH THE BANK AND I AM GOING TO MAKE SURE OTHER PEOPLE HERE MY STORY......I HAVE GAVE MY STORY TO **********.COM..... A. FIRST OF ALL I WAS MISLEAD......BECAUSE THIS WOMAN (YOUR REP) FAILED TO GIVE ME ALL THIS INFORMATION THAT I AM FINDING OUT AFTER THE FACT.... I WANT NOT TOLD ABOUT A REFUND............I WANT NOT TOLD THAT IT WAS A MEMBERSHIP (WHICH I SIGNED NOT A DAMN THING). I WAS NOT TOLD THERE WOULD BE FEES FOR A INTERNET SERVICE OR PHONE SERVICE (WHICH I NEVER HAVE HAD, BUT YOU PEOPLE TOOK IT UPON YOURSELF TO USE MY CARD) I WAS NOT TOLD ABOUT ANOTHER COMPANY CALLED ********* WHOM HAS ALSO TAKEN MY C/C AND DEDUCTED FROM MY BANK.....SO YOU PEOPLE HAVE REALLY MADE A SUCKER OUT OF ME................BUT YOU KNOW WHAT.....WHAT GOES AROUND GOES AROUND........WHAT YOU ARE DOING TO PEOPLE.....WILL COME BACK ON YOU MONEY FRAUDING CREEPS. i don't care how many of your damn supervisors contact me.......your also lying about some stupid membership.....agreement that i have not agreed to.....i signed nothing .....but that's okay i have filed a fraud complaint.....the more people that are aware that your company is a scam the better it makes me. i hope no one else has to go through the grief this company 5LINX and that other ****** COMPANY ********* WHO EVER THEY ARE AND WHAT EVER THEY DO.. SORRY JUST SORRY YOU PEOPLE ARE FOR DOING THIS.... I AM NOT PUTTING MY SIGNATURE ON A DAMN THING....I DID NOT SIGN ANYTHING NOR DID I AGREE TO ANYTHING DAMN THING........CANCELLATION FOR WHAT? I STOPPED THAT NUMBER AT THE BANK SO I COULD CARELESS WHAT YOU WANT TO BILLED ME....I HAVE NOTHING CONNECTED TO THIS COMPANY......................I DON'T HAVE ANY OF YOUR SERVICES THAT YOUR WERE DEDUCTING WITHOUT MY AUTHORIZATION. PLAIN AND SIMPLE HERE....YOU WANT TO SAY YOU ARE NOT REFUNDING THE MONEY YOU STOLE FROM MY ACCOUNT THEN SO BE IT............WE WILL JUST SEE AFTER I GET THROUGH FILING FRAUD.............YOU WILL STOP DOING THIS SORT OF THING TO OTHER PEOPLE AND GETTING AWAY WITH IT. YOU CAN STICK THAT CANCELLATION WHERE EVER......I SIGNED NOTHING, I AGREED TO NONE OF YOUR SERVICES.....I WAS NEVER TOLD ABOUT NO STUPID MEMBERSHIP.............SO WHAT IN THE HELL AM I CANCELLING????JUST ANSWER ME THAT?????? PS YOU NEED TO TRAIN YOUR REPS BETTER...........OH WAIT A MINUTE YOU DID TRAIN THEM TO SIGN UP STUPIDS LIKE MYSELF THAT HAD NO JOB..............THAT IS HOW YOU PEOPLE WORK......BURN ME ONCE SHAME ON ME........BURN ME TWICE___________ME.

Desired Settlement: All i wanted was for someone to call me back and tell me why their Rep gave permission for my CC to be deducted for services that she failed to inform me about and second i don't have any of these companies services in my home............and third i did not know about a company called *********.. I have not signed or agreed for anyone to take from my CC.....this Rep was well aware of my financial circumstances............i have been unemployed since April 20, 2012.....so Why would i be that stupid to give her permission to my CC for services i can't have in my home first of all and second i don't use that CC because there is no money going into that account.

Business Response: 5LINX has been working with the consumer to resolve the complaint. We are asking for an extension due to the need to gain more information before preparing a response.   Thank you,   ******* **** 5LINX Field Operations 

Business Response: ****** ** *********** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 21, 2014. Ms. *********** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Upon completion of the 5LINX representative application and enrollment, every new representative, is sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business upon sign-up. This information allows representatives to log in to their back office, otherwise known as their “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX Opportunity and products and services. The kit ultimately directs representatives to their Virtual Office as the primary source business information.  Additionally, Ms. *********** elected to purchase Platinum Services at sign-up. This is a monthly auto renewed service billed at $49.95 per month. This service can be cancelled at any time, however being that it is a monthly service, cancellation requires 30 days advance notice. Per our records, on this same day, Ms. *********** also chose to purchase a *********® VoIP service. For this service there is an additional up front charge, a monthly fee, as well as an associated one year contract. Terms and conditions as well as cancellation policies are included on any and all application materials and online sign-up. This cost is not included in the 5LINX Representative Membership. Ms. ***********’s complaint details general remorse regarding her experience with the upline Independent Representative who enrolled her into the business. Ms. *********** stated that she felt as though she was not made aware of certain charges, and did not authorize the use of her credit card to purchase the ********* VoIP service.   Per account notations, Ms. *********** first contacted the 5LINX Customer Care Department, on May 5, 2014. At that time she requested to cancel her 5LINX services and her 5LINX membership. The Call Center Agent closed the Platinum Service and advised Ms. *********** of our cancellation policy. Ms. *********** was made aware of the need to send in a written request to formally cancel her 5LINX membership. The request must contain the Representatives pertinent information, such as date, name, Representative Account Number and signature. At the time of this call, Ms. *********** requested to speak with a Supervisor. The Call Center Agent opened an escalation ticket to ensure Ms. *********** received a call back. Ms. *********** was then advised to contact ********* directly to close that specific account. Account notations indicate ********* received a call from Ms. *********** that same day requesting that the ********* account also be closed. Due to the ********* policy, a $99 Early Termination Fee was assessed given that the account was cancelled within Ms. *********** one year contract. The ********* account was closed at that time. On May 13, 2014, our Call Center received a cancellation letter from Ms. *********** requesting a formal 5LINX membership cancellation. This request was rejected due to her statement not including the necessary information. On May 16, 2014, a Call Center Supervisor attempted to reach Ms. *********** but was unable to. A voicemail was left advising her of her ineligible cancellation request and the standing 5LINX® refund policy. Her request for a full refund was subsequently denied at that time. Upon investigation of this complaint, 5LINX contacted the Independent Representative who enrolled Ms. *********** into the business. The Representative is adamant that they described any and all associated charges and assisted Ms. *********** in processing her own orders. While this individual’s account of Ms. ***********’s experience is dissimilar to Ms. ***********, they have been coached regarding proper representative recruiting and customer acquisition.   After receipt of this complaint and review of the circumstances, 5LINX reached out to Ms. ***********. Ms. *********** explained she was never made aware of the monthly Platinum Services or ********* fees. We have since verified that Ms. ***********’s ********* account has zero minutes of activity. In recent communication with Ms. ***********, she stated that she had contested each charge with her Bank, except the $249 5LINX Representative Membership fee. These include two Platinum Service charges of $49.95, $102.75 for the initial payment of Ms. ***********’s ********* service, and $38.36 for her first months invoice. 5LINX has confirmed with Ms. *********** and her bank that she has received these credits back. In the future, should 5LINX receive any formal charge back from Ms. ***********’s financial institution, we have advised our Finance Department to accept the refunds and concede each charge. With regards to the ********* account, based on Ms. ***********’s claim, and verification of no actual usage, we have waived the $99 Early Termination Fee. With regards to the $249 5LINX Membership fee, Ms. *********** states she agreed to become a 5LINX Representative. While she also admits she was aware of the start-up fee, acting in good faith 5LINX has agreed to refund this balance as well. Ms. *********** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. Based on this complaint, any account in Ms. ***********’s name, 5LINX or *********, has officially been cancelled and will not be billed any further. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ***********

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I started receiving emails from them to a woman with a different first name. At first I ignored them , but then they started emailing almost daily. I called them and spoke with a customer service representative who told me that she would remove my email from the customers account. Two weeks later I began receiving emails again. I have now emailed them twice informing them that I am considering this to be harassment. I have never ordered anything from them and I had never even heard of their company till I started receiving their emails.

Desired Settlement: I would like to have my email permanently removed from their system.

Business Response: Based on the complaint and as per our records, ***** *. ******** is not a customer nor Representative of 5LINX® or any of our affiliated Vendors products and services.   Upon review of the complaint, the email address *********@*****.com was entered into our system by a customer sharing a similar name. This individual shared the same last name, however had a different first name apart from starting with the letter “*”, and residing in New York State. This email was used by this individual, at one time or another, on three (3) products and services, the most recent being an order for ********* coffee. While the first two orders have since been cancelled, we have communicated with each vendor to ensure the email has been removed from their databases. With regards to the ********* coffee order, 5LINX® had recently been notifying the customer via email due to an error when processing their monthly payment. This would explain the influx in communications received by Ms. ***** * ******** at her email address. We have since removed the *********@*****.com email from this orders account as well. 5LINX apologizes to ***** *. ********, however is unable to regulate the contact information provided to us at sign-up by our customers. Upon being notified of the complaint we made any and all effort possible to control the unwanted emails. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

5/29/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: last month I call to cancel 5linx's enhanced care MD program and was told it was cancel but when I looked at my checking account this month I see there is a charge for the enhanced MD on my card this month, so I call them about it and they say they have no record and that I will be charge again this month. I feel like I have been rob. I know I cancel the service because I cancel all the services from them on 4/15/14

Desired Settlement: refund the credit and also $100 dollars for my time to file this compliant.

Business Response: ***** ******* signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 14, 2014. On this date Mr. ******* also elected to purchase 5LINX enhancedcareMD. 5LINX enhancedcareMD is a comprehensive supplemental health care plan that provides members with 24/7 direct access to registered nurses and doctors for quality health care. This is a monthly auto renewed service billed at $24.95 per month per single plan. A customer may cancel 5LINX enhancedcareMD at any time.  However, due to its recurring nature, this cancellation can require up to 30 days advance notice to stop the next billing cycle.  Mr. *******’s complaint indicates that he called to cancel his 5LINX enhancedcareMD account “last month”. Per account notations, Mr. ******* has only contacted our 5LINX® Representative Services Department one time. On May 13, 2014 Mr. ******* was advised there was no record of a previous communication to cancel his 5LINX enhancedcareMD service. He was made aware that due to this fact a refund could not be provided. At that time he requested to speak with a Supervisor. One was not available at the time, but Mr. ******* was advised a request could be made to have a Supervisor contact him as soon as able. It is notated that Mr. ******* stated he would contact the Better Business Bureau and disconnected the call. Mr. *******’s 5LINX enhancedcareMD account was closed at that time. While our notations do not support Mr. *******’s assertion that he contacted 5LINX or enhancedcareMD previously, we and realize that errors can occur. 5LINX® has requested that enhancedcareMD issue a refund of the final $24.95 May 11, 2014 charge. Mr. ******* should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

5/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Received new phone and insurance through 5Linx representative. Cellular service provided through ******. Having issues with my phone and filed claims for repair but was told that I could not. Received an email from ****** ****** Protection Assoc. that someone cancelled my service as of 12/13/13 but was charged monthly through April. Now I have a phone that needs repairing and no service to get it repaired. 5Linx business association with the insurance company was the only reason I used them. I was convinced through the representative that the company was legit. I tried calling and emailing the company and there is no one answering the phone. ******* the company and they are filing bankruptcy. How does this make 5Linx look when they promoted their partnership? I still pay a monthly service for a phone that won't turn on and I am to come out of my pocket for repairing it when I paid for insurance for almost a year.

Desired Settlement: I would appreciate a replacement for my phone or insurance to get it repaired. And compensation for not having an operable phone. I have young children who I need stay in touch with because I work two jobs. Money is tight and I am down to one car. When I go to work at either job, my wife has no way of getting in contact with me for an emergency. Please rectify this situation. ******** *****

Business Response: 5LINX Enterprises, Inc. is a direct sales company that distributes its products and services through a network of dedicated independent marketing representatives. Our representatives provide our customers with the latest in telecommunications products and services such as; VoIP services, cellular phones, business services, identity protection, satellite TV service, and many more. We are able to offer these products and services as a third party reseller of several affiliated vendors. Each 5LINX Independent Representative is able to promote their business through a provided personal website. The Representatives customers are able view the entire marketplace of products and services made available through 5LINX. Should a customer select a certain service, they are redirected to that product specific landing page. Should they chose, the customer may enroll themselves via the respective products order page. Once agreed by the customer, they are bound by that respective product or services terms and conditions or applicable contract made apparent on each site. Per Mr. *****’s complaint, he became a ****** ****** customer through a 5LINX Representative. Per account history this order was placed on March 24, 2013. At this time the order would have been placed through the website of our then mobile affiliate, **********. ********** maintained the relationship with most of the leading Cellular Companies. The upfront device, shipping, accessories, and any elected device protection insurance charges would have been billed directly by **********.  Recurring monthly services charges are then transferred to and billed by the respective carrier. Essentially, 5LINX provides the forum where potential customers can view offerings of affiliated vendors. Beyond this, 5LINX has no association with products or services that are not our own. At that time, Mr. *****’s agreement was with ********** and then subsequently ******. On March 12, 2014 5LINX as well as the common public was made aware by ********** that they had filed for Chapter 7 bankruptcy and were closing their doors. This information was sudden and affected countless customers, as well as ceased our relationship with **********. Upon review of the situation, 5LINX empathizes with Mr. ***** and wish that we were able to better assist him. In short, Mr. ***** has purchased a product and device protection plan through a company that has since closed their doors. 5LINX wishes we could provide a better answer, however are unable to comment on experiences that did not occur with 5LINX directly. While the respective service providers were at that time affiliated vendors with 5LINX , even then once the customer chose their product or service, they would have been a customer of these vendors, and not 5LINX. Based on the information above Mr. *****'s complaint should be correctly associated with **********.    Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, ******* ** **** Field Operations

4/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently cancelled my membership and services with 5linx but they still charged me for multiple products and stated that they can't refund my funds. These withdrawals caused my bank account to be overdrawn.

Desired Settlement: Nothing

Business Response: ***** ** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on April 20, 2012. Mr. ****** was required to agree to the 5LINX® terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. On this date Mr. ****** also elected to purchase 5LINX® Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Over the course of Mr. ******’s term as a 5LINX® Representative, he also elected to purchase several other available products and services including Business Elite Services, a 5LINX Velocity tablet, ************** healthcare plan, cellular offerings, as well as various ********* Coffee autoships. Per account notations, Mr. ****** contacted our 5LINX® Representative Services Department on March 24, 2014 to cancel two of his ********* Coffee autoships. The Call Center Associate fulfilled his request, however advised that a refund could not be processed at that time because the items had already been shipped. The shipping and refund policy for all ********* products can be found on www.*********.com. Per account notations, Mr. ****** then contacted our 5LINX® Representative Services Department on March 28, 2014 to cancel his Platinum Services and close any additional ********* orders. This request was again completed by the Call Center Associate. Subsequent to the communication, Mr. ****** was billed $29.95 for his ************** healthcare plan on April 1, 2014. This represents the only 5LINX® related charge billed to Mr. ****** following March 28, 2014. Upon receipt of this complaint, 5LINX® contacted Mr. ****** to gather additional details. As indicated in the complaint, as well as further discussions with Mr. ******, he states that on the March 28, 2014 call he requested to cancel any and all products and services, as well as his 5LINX® Representative Account.  While our notations do not support this assertion, we empathize with Mr. ****** and realize that errors can occur. 5LINX® has provided the ********* shipping and refund policy to Mr. ******. Mr. ****** may ship the unused, unopened, and in resalable condition items back to a specified address. Refunds will be issued, once the product has been received and has cleared the inspection process. Upon review of the situation, Mr. ******’s ************** healthcare plan was not specifically requested to be cancelled; therefor their system billed for an active service. However, considering this situation may have been caused by miscommunication, 5LINX® has requested that ************** issue a refund of $29.95 to Mr. ******. Mr. ****** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Based on the details of this complaint, any eligible account in Mr. ******’s name has since been cancelled and will not be charged moving forward. Should you require any additional information or documentation, please do not hesitate to contact me.   Cordially, ******* ** **** Field Operations

2/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I cancelled over the phone on February, 10th 2014 the representative on the phone told me they will cancel my services and that they won't charge me for the month but I received a transaction from them on February 13th I just wish to get reimbursed or for them to stop charging me after I was told are services I was with through the company were cancelled.....

Desired Settlement: I think the business has the responsibility to stick by their word because to me not doing so is bad business.

Business Response: ******* ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on May 9, 2013. Mr. ***** was required to agree to the 5LINX® terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, on this date Mr. ***** elected to purchase 5LINX® Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Per account notations, Mr. ***** contacted our 5LINX® Representative Services Department on February 10, 2013 to close his Platinum Services. The Call Center Associate processed his request at that time. Upon receipt of this complaint 5LINX® contacted Mr. ***** to gather additional details. Mr. ***** stated his bank statement indicates he was charged $49.95 on February 13, 2014. 5LINX® determined that our system last auto-renewed Mr. *****’s Platinum Services on February 9, 2014, one day prior to his formal request to cancel his services. Upon review of the situation, 5LINX system billed for an active service, prior to it being cancelled by the user. Our assumption is this charge, taken on a Sunday, took a few business days to be displayed on Mr. *****’s bank statements. While our investigation has not confirmed that there was no error on 5LINX® part, as a courtesy, we have issued a refund of $49.95 to Mr. ***** due to the request being so close to the billing date. Mr. ***** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Based on the details of this complaint, any account in Mr. *****’s name has since been cancelled and will not be charged moving forward. Should you require any additional information or documentation, please do not hesitate to contact me.   Cordially, ******* ** **** Field Operations

2/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I submitted my transfer of ownership of my Independent Distributorship with this company in December 2013. After all of my paperwork was processed, I spoke with the corporate office as they were processing the $25 fee associated with this transfer. I was told that the transfer would be effective within the next 30 minutes or so. It did in fact take about 30 minutes and the transfer was completed. My account was successfully transferred to my son. His log in credentials worked, his name appeared where mine once had appeared and He received the Prepaid pay card that is attached to the account so all earnings would be paid accordingly. My prepaid card was cancelled immediately by the company since the transfer was completed and they had one issued in my sons name. Two weeks later, just in time to issue the residual disbursement checks, I receive an email stating that 1.The transfer of my position was Rejected. 2. That they would be issuing a refund of the fee that i paid for that transfer. 3. That they would be returning the position back to my name. I tried to log into the account to see the status and my log in credentials were denied as well as my sons log in credentials. This means that neither me or my son had access to this account once 5Linx inappropriately reversed the transfer. If the position was returned to my name, the default log in should've worked. They purposely locked me out so they could counter with the Termination letter which followed. In the two weeks since my initial transfer of my position to my son, I've moved on to another company. There is currently a major uproar within 5Linx Enterprises because several top level executives (Independent distributors like myself) have elected to leave for other companies. The email i received today in fact states that my position has been TERMINATED and lists all the jargon that supports that position. 5Linx has no right to reverse my transferred position just to Falsely Terminate me. I followed the policies and procedures pursuant to transferring my position to my son, including sending all documented kinship support papers. This is a veiled attempt by 5Linx to punish representatives who decide to leave. This is nothing more than Corporate bullying at best. 5Linx must be held accountable to the policies & procedures that they've outlined to do business

Desired Settlement: I've built a business with this company for the past 10 years. I am entitled to transfer my earnings to my son. The income that i've built is willable, sellable, or transferrable. My desired outcome is that 5Linx rescind their Termination of my position and reinstate the transfer that was originally processed.

Business Response:

5LINX Enterprises, Inc. (“5LINX”) has reviewed the complaint submitted by **** ******* ******* to the Better Business Bureau.  5LINX denies that it has violated any contractual obligations to Ms. *******. 

5LINX is a multi-level marketing company that uses a network of independent representatives to sell various products and services to consumers.  On March 18, 2004, Ms. ******* entered into an Independent Representative Application and Agreement with 5LINX (the “Agreement”).  Paragraph 4 of the Terms and Conditions of the Agreement incorporates by reference, among other things, the 5LINX Policies and Procedures (the “Policies and Procedures”).  Those Policies and Procedures governed the relationship between 5LINX and Ms. *******. 

Ms. ******* sought to sell and transfer her independent representative Agreement and position with 5LINX to her son.  The rules governing a sale and transfer of this type are set forth in Section 6.6 of the Policies and Procedures.  Section 6.6 provides as follows:

            6.6       Sale, Transfer or Assignment of 5LINX Business

Although a 5LINX business is a privately owned, independently operated business, the sale, transfer or assignment of a 5LINX business is subject to certain limitations and the proposed transaction must be authorized by the Company, if a Representative wishes to sell his or her 5LINX business, the following criteria must be met:

a)      Protection of the existing line of sponsorship must always be maintained so that the 5LINX business continues to be operated in that line of sponsorship.

b)      The buyer or transferee must be (or must become) a qualified 5LINX Representative.  If the buyer is an active 5LINX Representative, he or she must first terminate his or her 5LINX business simultaneously with the purchase, transfer, assignment or acquisition of any interest in the new 5LINX business.

c)      Before the sale, transfer or assignment can be finalized and approved by 5LINX, any debt obligations the selling Representative has with 5LINX must be satisfied.

d)     The selling Representative must be in good standing and not in violation of any of the terms of the Agreement in order to be eligible to sell, transfer or assign a 5LINX business.

e)      The selling Representative must receive the prior written authorization of 5LINX.

Prior to selling a 5LINX business, the selling Representative must notify 5LINX Representative Services Department of his or her intent to sell the 5LINX business, and submit a Distributorship Sales Processing Fee of $250.00, payable to 5LINX Enterprises.  No changes in line of sponsorship can result from the sale or transfer of a 5LINX business.

            Under Section 6.6, among other requirements, to sell and transfer a 5LINX independent representative Agreement and position, the transferee must be “a qualified 5LINX Representative” and a $250.00 “Distributorship Sales Processing Fee” must be paid.  It is correct that in December 2013, Ms. ******* sought to sell and transfer her independent representative Agreement and position to her son.  However, she sought to complete that transfer in a manner that violated the Policies and Procedures.  Specifically, it appeared that Ms. ******* thought the Policies and Procedures allowed her to sell and transfer her Agreement and position to her son, even though he was not a qualified 5LINX independent representative.  She also only paid a fee of $25.00 in connection with her sale and transfer request.  

Initially, when 5LINX reviewed Ms. *******’s application to sell and transfer her independent representative Agreement and position to her son, 5LINX approved that application.  However, upon further review, 5LINX determined that the sale and transfer proposed by Ms. ******* was governed by Section 6.6 of the Policies and Procedures.  As a result, 5LINX advised Ms. ******* that her sale and transfer request was rejected, refunded the $25.00 fee paid by Ms. *******, and returned the Agreement to Ms. *******’s name.  This rejection of her sale and transfer request was not final.  Mr. ******* had the right under the Policies and Procedures to submit a corrected application for sale and transfer and, as long as the application complied with the Policies and Procedures, that application would have been processed and approved.

However, in the interim, Ms. ******* breached the Policies and Procedures by engaging in activities for a competing company in violation of both her non-competition and her non-solicitation obligations to 5LINX.  Specifically, Section 5.1 of the 5LINX Policies and Procedures provides:

With the exception of Senior Vice Presidents, Platinum Senior Vice Presidents, Double Platinum Senior Vice Presidents, and Diamond Senior Vice Presidents, 5LINX Representatives may participate in other direct selling or network marketing or multilevel ventures (collectively “Network marketing”), and Representatives may engage in selling activities related to non-5LINX products and services if they desire to do so.  However, if a Representative elects to participate in another network marketing opportunity, in order to avoid conflicts of interest and loyalties, Representatives are prohibited from Unauthorized Recruiting, which includes the following…During the term of this agreement, any actual or attempted recruitment or enrollment of 5LINX Customers or Representatives for other network marketing business ventures, either directly or through a third party.  This includes, but is not limited to, presenting or assisting in the presentation of other network marketing business ventures to any 5LINX Customer or Representative, or implicitly or explicitly encouraging any 5LINX Customer or Representative to join other business ventures…”

Section 1.9 of the Marketing Guidelines that are part of the Policies and Procedures is entitled “Nonsolicitation/Cross-Recruiting”, and provides:

if a Representative elects to participate in another network marketing opportunity, in order to avoid conflicts of interest and loyalties, Representatives are prohibited from Unauthorized Recruiting, which includes…, Marketing or promoting another MLM company or endeavor on any personal or social media website, in the same forum of, or where it can be viewed by other 5LINX representatives.

5LINX learned that in violation of the Policies and Procedures, Ms. ******* promoted another “Network Marketing” endeavor to other 5LINX independent representatives.  For example, 5LINX learned of Ms. *******’s ******** profile (www.***********), which included several posts promoting another marketing endeavor.  This content is within view of other 5LINX independent representatives.  Based on these and other violations, Ms. ******* was advised that her 5LINX position was terminated.  Because her position was terminated, she was no longer able to sell or transfer this position to her son.

            Ms. ******* expressly agreed that her status as an independent representative for 5LINX would be governed by the Policies and Procedures.  Ms. ******* did not comply with the Policies and Procedures in her sale and transfer request.  That is why the request was denied.  5LINX did err in initially approving that request, but upon further review, 5LINX determined that the request did not comply with Section 6.6 of the Policies and Procedures and, for that reason, it was denied.  At no point did 5LINX agree to modify or relax any requirements of the Policies and Procedures.  Further, as noted above, Ms. ******* would have been able to transfer her Agreement to her son if she had not decided in the interim to violate her obligations to 5LINX through her work for a competitor.  Throughout this dispute, 5LINX has consistently and completely complied with the Policies and Procedures that governed the relationship between Ms. ******* and 5LINX.  The only party who has violated the Policies and Procedures is Ms. *******.  Her initial sale and transfer request violated the Policies and Procedures, and her decision to work for a competing company in violation of her non-competition and non-solicitation obligations also violated the Policies and Procedures.  She was unable to transfer her Agreement to her son and ultimately had her Agreement terminated solely because of her violations of her contractual obligations.  As a result, there is no validity to the complaint submitted to the Better Business Bureau.  

Business Response: To whom it may concern, Ms. *******’s violations of Sections 5.1 and 1.9 of the Policies and Procedures were not caused by any 5LINX error.  For example, under Section 5.1, Ms. ******* was barred both as an active 5LINX independent representative and for 12 months as a former 5LINX independent representative from soliciting other 5LINX independent representatives or customers for another network marketing program.  Ms. ******* has been actively recruiting other 5LINX independent representatives for another network marketing program.  That conduct would be a violation of her obligations under the Policies and Procedures whether or not she had submitted a proper sale and transfer request to transfer her 5LINX Agreement to her son.  This conduct and violation has nothing to do with any asserted “error” by 5LINX.  If Ms. ******* had complied with her obligations under the Policies and Procedures, she could have sold and transferred her Agreement to her son.   Cordially, 5LINX Enterprises,, Inc. 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
5Linx is grasping at straws at this point to justify the illegal reversal of my transferred position to my son.  As stated before, I was in full compliance with submitting my transfer. 5Linx accepted that transfer, issued my son his own pay card to receive the funds to which the position was entitled to receive.  It is only after two weeks of being humiliated by many top level executives leaving did this retaliation tactic begin.  To suggest that I attempted to recruit other reps from the company is totally false, made up, and a huge stretch of the imagination on behalf of the companies bullying tactics.  5Linx in fact sent my son a 1099 for (2013 year end) the very same business that they claim he had not been entitled to. The income reflected on that very 1099 which was reported to the IRS by 5Linx was never in fact paid out to him.  5Linx is falsely reporting income that is NOT being paid out.  This is indeed further false business practices that 5Linx is engaged in.  I am no longer interested in the back and forth discussions and point counterpoint with a company that has proven to have shady business practices and bully tactics to intimidate representatives from pursuing what is right and justly belonging to them.  My complaint has full merit and is fully substantiated by the facts. 5Linx must be held accountable for the malicious and willfull action of illegally reversing my transfer.
Regards,
**** *******




2/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I faxed a copy of cancellation of services to 5linx, but before that I spoke to a representative in which she states there was a $120. cancellation fee which I was not aware of ,but my fault for not asking or reading anyways. The reason why I'm writing is because on my cancellation letter I stated the info that I was provided over the phone, and yesterday I received an e-mail stating to call because my cancelation letter was incomplete. I called and they said THERE'S NO SIGNATURE even though I hand wrote the letter with the rest of the info provided/asked. Twice I tried to fax(***********) the letter to the # provided and it did not go through, I called back and I told them about the fax problem to verified I had the correct # and they said it was ok, but they gave me a second # (###-###-####) just in case. I got confirmation letter from my fax machine that neither of those #s were working at that time, but I was able to fax it the next day. They still went ahead and process my monthly svc fee of about $49.00 even though I had already sent them the fax with the cancellation letter, and like I said they said it was incomplete because it had no SIGNATURE. To top it off my due date for my membership was not even due, but the process the payment a couple days in advance. This is outrageous and its not fair for them ta take advantage this way.

Desired Settlement: refund my 49.00 dollars

Business Response: Contacted **** regarding his complaint. **** was charged for his 5LINX website on January 21st at 6:11am. He called into 5LINX to cancel his full membership on January 22nd at 3:37pm. **** was given the cancellation instructions at that time, and his website was closed so no further charges would come out of the account.  I explained to **** that when he called into cancel his membership he was already billed for Januarys website payment and those charges were non refundable based on our terms and conditions and refund policy. In order to not have been charged for January's payment **** would have needed to call our office prior to January 20th to not have been charged.  **** still hasnt sent in the proper documentation needed to cancel his membership, so I did give him the option to keep his account open and he can utilize the website that he's paid for up until February 20th.  **** states he was under the impression that he was charged after his letter was received by 5LINX and that he didnt realize he was charged prior to calling into cancel his membership. **** understands the policy for our refunds and will send in another letter if he chooses to cancel his membership in full with 5LINX.

1/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have had a globalix account for the past 5-6 months. I was told I needed this service to be a qualified rep. I never used it. I did not want to pay $35 a month for a service that is no use to me. I called today to cancel and the rep told me since I was canceling within a year I would have to pay $99 termination fee. At the time of my enrollment I asked 3 different people including 1 globalinx representative and I was told it was a month to month. I am not paying $99 for a service that I did not use to begin with. I want to cancel my service and not have to pay the fee because I was not told of this condition.

Desired Settlement: I do not want a refund or anything. I simply do not want to pay the early termination fee because that is not what the globulin rep had told me 5-6 months prior. I would like to cancel my service without any charges.

Business Response: I tried to contact the customer on 01/22/2014 and was unsuccessful. I left the customer a VM yesterday.  I called the customer back again today and was able to reach her regarding her complaint. ******* stated she did authorize the purchase of this product when she joined 5LINX because she knew she needed a GLOBALINX order to be qualified as a 5LINX IMR.  ******* stated that she thought she contacted us back in August regarding this account, explained she called 5LINX and there are no notes that she questioned her GLOBALINX account and contract with our 5LINX department. I told ******* per her account records, the first call she made to GLOBALINX was on 11/11/2013 and that call was to update her Credit Card information. Our system auto-notates each time an agent views an account, and the first time we ever looked at her account was on 11/11/2013.  I explained to her based on her acknowledging that she did authorize the purchase of this service, she is bound to our terms and conditions.  I asked ******* if she did know that she signed up for the services, that she was aware she was purchasing a GLOBALINX product and she said yes. I told her that her options for her GLOBALINX account are to leave the account open until August 2014 as that is when the contract ends, or she can do a Transfer of Liability for $14.95 to another customer, or she can cancel her account and the Early Termination Fee would apply.  ******* requested that the account be closed today. 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I stated in my initial complaint. I was not aware of the termination contract and when I called no one informed me of this matter. The lady who contacted me did not even try to resolve my complaint. More so was rude and was adamant on what she was saying. I will NEVER recommend globallinx to ANYONE. I had to pay $115 in termination fee for something I did not even know I was in a contract for. 

Regards,

******* ****




1/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I was approached by a 5linx sales representative, I made it clear that I'm not ready to join 5linx until further notice. I was then told to just give all my details, including credit card information on condition that it won't be charged until I actually sign a contract. Well, I haven't signed any contract but 5linx has withdrawn money from my account twice. When I called the customer service, I was told that I'm already a member; How? I did not sign any contract. Moments after talking to customer service, I got an email that my membership has been discontinued. Well, I wasn't a member to begin with and did not authorize the withdrawal of $348.90 from my account. This withdrawal is fraudulent.

Desired Settlement: I will not take further action if my money is refunded immediately.

Business Response: ****** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on November 10, 2013. Mr. ****** was required to agree to the 5LINX® terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Upon completion of the 5LINX® representative application and enrollment, every new representative, is sent a welcome email to the address provided to 5LINX®. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “******* ******”. Within the ******* ****** representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX® business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX® Opportunity and products and services. The kit ultimately directs representatives to their ******* ****** as the primary source business information.   Additionally, Mr. ****** elected to purchase 5LINX® Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Mr. ******’s complaint indicates that he spoke with a 5LINX® Independent Marketing Representative whom he advised not to process his application. Upon finding out he was billed, Mr. ****** states he contacted our 5LINX® Representative Services Department. Per account notations, Mr. ****** first contacted our 5LINX® Representative Services Department on December 19, 2013. Our records state that Mr. ****** simply called to close his Platinum Services. There was no mention of being signed up without his authorization. The Call Center Associate processed his request at that time. Upon receipt of this compliant 5LINX® contacted Mr. ****** to gather additional details regarding the enrolling Representative “******”. Mr. ****** stated he actually introduced to the 5LINX® Opportunity by his “longtime friend”, ****** *****, who was already a Representative. In speaking with Ms. *****, she states she encouraged Mr. ****** to meet with “******” to discuss his enrollment. Ms. ***** indicated she had spoken with Mr. ****** after he decided to sign up and was not made aware of any issues or problems. 5LINX® attempted to reach out to Mr. ****** and Ms. *****’s upline enroller, “******” to no avail. Based on his failure to respond, “******’s” 5LINX® Representative Account has been placed in a suspended status until the completion of our investigation. Upon review of the situation, 5LINX® empathizes with Mr. ******. While our investigation has not confirmed that Mr. ****** was in fact signed up without his authorization, acting in good faith, we have issued a full refund of $348.90 to Mr. ******. Mr. ****** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Based on the details of this complaint, any account in Mr. ******’s name has since been cancelled and will not be charged moving forward. Should you require any additional information or documentation, please do not hesitate to contact me.  
Cordially, ******* ** **** Field Operations

1/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was approached by an acquaintance to look into this business opportunity provide by 5linx. I agreed and went to a business meeting to learn more about the opportunity. It included signing up friends and family to various home TV, phone, mobile, and security services. The presentation seemed interesting so at the behest of my acquaintance I joined the *** organization underneath them. I paid the fees asked for to gain access to the training and backoffice that gave the true information on how the business is operated. After spending a few weeks going through the training I felt I knew enough to approach prospects you would need to close in order to make this business work. Needless to say the low pricing on the products promised are non existent making recruiting that much harder. I was not even able to signup a friend who was newly moved and looking for one of the products I was offering due to the fact he was able to get it cheaper on his own. That showed me this business of recruiting and maintaining customers would be an uphill battle. Fast-forward about three non-result weeks later and I look to get a refund on the fees I spent. I called the corporate office and was directed to a customer service representative. They expressed to me I only had 10 days from payment to request a refund. I explained that is not enough time to evaluate a business opportunity. Especially since no actual information besides sales copy is given prior to signing up and paying. I asked to speak to a supervisor who would only agree to cancel the recurring charge of fifty dollars a month. I was scolded by the supervisor stating it was my fault for signing up if I wasn't sure of the refund dates. Of course that information is obscure and vague. I'm not looking for a full refund, but feel a partial should be given before the thirty day recurring fee.

Desired Settlement: I would like a refund

Business Response: ******* ******* ******* signed and submitted the 5LINX® Independent Representative Application and Agreement form online on November 14, 2013. Mr. ******* was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.    Additionally, Mr. ******* elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Mr. *******’s complaint indicates he did agree to sign up to become a Representative, but portrays his displeasure with the disclosed 5LINX cancellation policy. He indicates the “no actual information besides sales copy is given prior to signing up and paying”. It is historically the Representative piquing the new individual whom utilizes our Corporate produced tools such as our Opportunity Overview, Business Overview, and Quick Start Training to demonstrate aspects of the Opportunity. These tools were created to assist in conveying the 5LINX® Opportunity to an interested individual so they may make an informed decision. Should these materials not be sufficient, the interested party may conduct their own research of the 5LINX® Opportunity or contact 5LINX® Corporate for more information prior to signing up.   Should this interested party wish to become a Representative themselves, upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX Opportunity and products and services. The tangible starter kit ultimately directs representatives to their online Virtual Office as the primary source business information Per account notations, Mr. ******* first contacted our Representative Services Department on December 9, 2013. He requested to cancel his account and receive a full refund.  The Call Center Agent reiterated the cancellation refund policy Mr. ******* agreed to at sign-up. This individual explained that Mr. ******* could have formally cancelled his accounts on or before November 28, 2013 to receive a full refund. Mr. ******* was made aware that 5LINX®  can cancel the account, however no refund can be offered as it was well outside of the allotted 10 business days. Mr. ******* was noticeably upset and suggested the cancellation policy be changed to 30 days. Mr. ******* called back later that day and spoke with a supervisor who again explained the policy. Upon review of the situation, 5LINX® empathizes with Mr. *******; however we find that he was presented with proper information, materials, and documentation at sign-up. Mr. ******* agreed to the terms and conditions, including the cancellation policy at that time. After sign-up, Mr. ******* had sufficient time to contact the Company with any requests or problems he was experiencing. For this reason, and the reasons above, we cannot offer any refund of services rendered. Based on Mr. *******’s December 9, 2013 call, any account in his name had been cancelled at that time and therefore will not be charged further. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially,
******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't dispute their contract. I do dispute their pitiful 10 day cancelation policy.  That is just not enough time to evaluate and try  the business opportunity.  If they really do stand by their business opportunity then they would offer a realistic evaluation period. They obviously don't. 

Regards,
******* *******




12/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for Globalinx home telephone service. My initial payment was $80. The box took sometime to get here. When I attempted to set up the phone service, it originally gave me a dial tone. However, I was unable to make or receive calls. I called their technical support and spent hours with them trying to get the service running. After technical support so-called assistance, then I had no dial tone and was unable to make or receive phone calls. They sent me back and forth to my internet and wireless provider to gather certain information. I did everything they requested of me and gave them the information. When the technical support got the information, they were still unable to start the phone service. I am disabled and need my home phone, which I explained to the Globalinx provider. I have been without a phone for over 3 weeks now because I am unable to connect with this Globalinx. I finally got tired of going back and forth with Globalinx and I called my old telephone company to reconnect my service. Then, I called Globalinx to discontinue their service, which I never received, and to get a refund. I was told that there would be a $99 disconnection fee because it was outside the 15 trial period and I could not get my refund of $80 that I initially paid. I don't understand how I can be charged $99 disconnection fee when I was never connected in the first place. So, the company just stole $80 from me and I never received any service from them at all. That is not fair. Not only did they take $80, but they left me as a security and health risk by not having phone service during a 3 week period. How many other customers have experienced this at $80 a pop and an additional $99 disconnection fee? I think this is just a rip off and they are offering phone service that they know will not work and it will take well passed the 15-day trial period to learn that you cannot get the service. Then all the money you put in will be lost and possibly another $99 for so-called disconnection fee. I WANT MY REFUND OF $80!!!

Desired Settlement: I want a refund for my $80 that I spent getting the equipment and alleged service.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with customer service and technical support and was unable to resolve my issue.  This is why I contacted BBB.  I did speak with customer service and they are the ones who informed me that I cannot get a refund in this matter.  So, I don't understand why they are telling me to call customer service, as if I never spoke with them.  I spent hours on the phone with customer service and technical support trying to resolve this issue.  The bottom line is, I purchased phone service with this company and never received it.  The company was unable to hook up my phone service where I can make and receive calls, which is the purpose of a phone service.  When I cancelled because the service was never hooked up, they would not give a refund.  I want my refund that I paid for phone service I never received. Regards, ***** ********

Business Response: Per the response on 11/22/2013: - Globalinx stated a full refund would be honored upon return of the device.

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up with GlobalLinx but have not been able to use the product due to incompatibility with my laptop. I have not used the product and decided to cancel my affiliation with 5 Linx as it was just wasting my hard earned money as no one would sign up. I have 3 sons in college and cannot afford to be throwing money away. This evening I called to cancel and was told by the representative that there is a $99 cancellation fee. I checked my bank account just now and they have already debited my account $118.19 which is obviously more than the agent said. I told her I do not have that money and to not debit my account- she went ahead and debited what she wanted. That is WRONG. I have not used the Globallinx service and do not understand how such a thriving business can extort money from struggling single mothers like me. Since May they have been collecting money for a service that has not been used. It is unethical to penalize me for something that has not worked since I bought it. Initially,I have spoken with their technical people who said they could not help me. I have not asked for a refund of the money they collected since I started- I have requested that they discontinue as I have to watch every penny as I have no additional income.

Desired Settlement: Ideally I would like a refund of all the money I paid to Globallinx. But realistically, I would like 5Linx to refund the money they debited in November.$168.14 (The fraudulent $118.16 for Globalinx and $49.95 fee for the website which I have not used in quite some time)

Consumer Response: I have NOT reviewed the response made by the business in reference to complaint ID ******* as no attachment has been found, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not seen the Business' response (as no attachment is found) but I know that my bank account has only been refunded $49.95. At no time did I authorize 5 Linx or Globalinx to debit my account for termination fees. How can a fee be charged in addition to the money that I already paid for a service I never used? It is unethical to extort money when this was never disclosed prior to my calling to cancel. This is wrong and as a single mother of 3 college students, it is wicked, unconscionable and fraudulent. Here we have a supposedly successful company standing on backs of poor people = I am not asking for a refund of all the money I wasted. I have only requested the money that was fraudulently, illegally withdrawn. There is no need for me to beg them to refund my money. They STOLE it because they can. They have used the system to defraud  and deprive my sons and me. I do not wish them to explain anything- I just want my money back.


With utter disgust,
****** *********




Business Response: In response to the above complaint I have enclosed supporting documentation that explains globalinx policies and procedures. The supporting documentation will also provide detailed information in regards to this customers globalinx account. The conclusion of this document will provide you with a resolution to this complaint.  Order Date: 5/15/2013  (One Year Contract)· If a customer chooses to cancel their globalinx account within the 12 month contract they are charged an early termination fee in the amount of $99.00. We do not charge this fee for customers on our “Home Unlimited Annual Plan”. 
Globalinx Information:   Ms. *********’s ordered the globalinx $14.95 ****** Value Plan on 5/13/2013. In order to proceed with a globalinx order the customer must electronically agree to our terms and conditions. On 5/21/2013 our customer care department was contacted by Ms. *********’s requesting to upgrade to the $24.95 ****** Premium plan. This request was granted on 5/21/2013. On 7/15/2013 Ms. *********’s contacted our customer care department to inquire the charges on her invoice. There was no indication at that time of her experiencing issues with using the service. Per the information received from the customer’s account there was no further attempt by Ms. *********s to contact our customer care department until 11/13/2013 when she called requesting to discontinue her service.  At that time she was advised an early termination fee of $99.00 plus tax would be charged in order to close the service.   Resolution:  Due to the information provided above the early termination fee will not be refunded. If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the globalinx customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.     

12/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $249.00 to become a business partner with 5Linx , and $49.95 a month for a website. When I tried to send people to my website, they could not get on it. When I went to the website I could not get on it. I called 5Linx to find out what was going on, and I was told that my website was suspended. I was told that I owed $60.00. I paid the $60.00 and my website was still suspended. Now I am spending $49.95 a month on a website that I can not use! I asked them to unsuspend my website because I had people waiting. They did not! Two weeks later I ask them again, they still say no! Later the same week I ask them to either not suspend my website or give me my money back and cancel my membership. They canceled my membership, but refuse to refund my money. Today (Tuesday November, 26 2013 at 11:00am) I called again to try to speak to a supervisor. I was told that there was no supervisor there at that time and one would call me back in the next 24 to 48 hours later. 5Linx and I are suppose to be business partners, and I do not get so much as an email to let me know what is going on! I have to call them to find out why my account is suspended! Then when I fix the problem, they still will not fix my account! That is not the way I do business!

Desired Settlement: I want my $249.00 and my last $49.95 (I have been paying $49.95 for the last 5 to 7 months) for a total of $298.95.

Business Response: **** ******* signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 14, 2013. Mr. ******* was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally on this day, Mr. ******* elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  While the above cancellation policy applies to this service as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice.  Mr. ******* complaint indicates that he had been unable to use his personal website. Since Mr. ******* enrollment, his platinum services had auto renewed successfully each month up until July 14, 2013. Throughout that period, Mr. ******* personal website was active and accessible. Upon the July billing period, 5LINX® attempted to capture payment from the credit card provided on file on 3 separate occasions. 5LINX® was unable to bill for Mr. ******* Platinum Services and therefore his services and website were disabled. Mr. ******* contacted our 5LINX® Representative Services on July 20, 2013 regarding his website being down and was advised that 5LINX® hadn’t captured payment. Per our records, later that day Mr. ******* then successfully up dated his billing information from his 5LINX® Virtual Office. His personal website was then made active by our system at that time. Mr. ******* personal website was active and accessible from that period on, up until October 24, 2013. Prior to this date, on September 26, 2013, 5LINX® received a statement from Mr. ******* bank. It stated the credit card holder was inquiring about charges from May, 2013. Mr. ******* purchased 5LINX® marketing materials totaling $60.49 on May 20, 2013 (please see attachment). These items were delivered successfully on May 23, 2013. 5LINX® responded to Mr. ******* bank inquiry with this information. Then on October 24, 2013 5LINX® received a formal chargeback dispute from Mr. ******* bank for these same charges. Due to the fact that inventory was sent, and each chargeback incurs a fee from the bank, our process is to immediately suspend the Representatives account until the issues is resolved. Mr. ******* contacted our Credit and Collections Department on October 31, 2013 and was advised why his account had been suspended.  Per our account notations, Mr. ******* claimed that he had never wished to dispute the charges. Mr. ******* was then advised to contact his bank to drop the dispute and that 5LINX® would need a statement that this was accomplished. On November 2, 2013 Mr. ******* called with an agent from his bank. The agent verbally confirmed that the dispute had been dropped however could not provide a statement to this effect. 5LINX® advised Mr. ******* that in lieu of a formal statement, as a courtesy, should he provide his bank statement reflecting the $60.49 re-debit from his account, and he pay the $30 chargeback fee 5LINX® incurred, we will lift the suspension from his account. Mr. ******* called our Representative Services Department on November 7, 2013 requesting to have his personal website activated. He was again advised that 5LINX® requires a copy of his bank statement. Mr. ******* then called our Credit and Collections Department on November 14, 2013. At that time he requested to cancel his Representative Account. Mr. ******* requested a refund for the final October 16, 2013 Platinum Services charge of $49.95. Mr. ******* was transferred and advised by our Representative Services Department that this was not a possibility given the circumstances surround his suspension. Mr. ******* called our Representative Services Department again on November 26, 2013. He requested to speak with a Supervisor however; one was not available at that time. Mr. ******* was informed that he could be put on a call-back list, promising a return call from a supervisor as late as 24-48 hours from that time. Per our notations, Mr. ******* declined this offer. Upon review of the situation, 5LINX® empathizes with Mr. *******; however we find that he was presented with proper information, materials, and documentation at sign-up. For this and the reasons below, we cannot offer any refund of services rendered. Barring the instances previously described as a result of Mr. ******* billing issues, he has consistently been able to utilize his personal website. The recent circumstances have stemmed from Mr. ******* submitting a chargeback for a valid charge in which he received 5LINX® products and goods. Since this time, 5LINX® has been made aware that chargeback case was awarded in our favor and have verified that the $60.49 charge has been credited to us. However, 5LINX® has incurred a chargeback fee of $30 that remains a negative balance on Mr. ******* account. Mr. ******* may contact our Credit & Collections Department at ###-###-#### and reference account number ************ to settle this balance. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially, ******* ** ****
Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They said the same things that I said in my complaint.  What they did not tell you was that I agreed to pay the $30.00 if they cut my site back on.  They never did! My site was cut off without my knowledge!  No where in the contract does it say that.  They did not have to do that.  All they had to do was call me, email me, text me, or anything to let me know that I made a mistake.  I lost 3 customers because of that!  After 3 months of playing chess and talking to my friend, I finally talked him into signing up; and neither he nor I could get onto my sight.  I did not know why!  Weeks go by and be backs out because I still can not get on my sight! That is why I want my money back.  They broke the contract not I!  All that they had to do was to let me back on my site!  If there was still a problem, they could have cut it off again.   I am not asking for all of my money back!  I knew what I was getting myself into!  I spent a lot of money trying to keep this business going!  I just do not like being cheated!  I paid for my site to be up and running 24/7 not closed 24/7!  Who in their right mind would pay for that?  They took it upon themselves to shut me down and cost me time and money then they need to pay me back! 
Regards, **** *******

12/6/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I was not completely informed of the 10 day cancellation policy, until after I canceled membership with the company.

Desired Settlement: I would like to receive a refund.

Business Response: ****** ******* signed and submitted the 5LINX® Independent Representative Application and Agreement form online at 11:27pm on November 18, 2013. Ms. ******* was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Additionally, Ms. ******* elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Ms. ******* additionally paid a $45.00 5LINX Energy Training Certification Fee to be able to market the 5LINX® Energy Program to her customers. Per our records, Ms. ******* contacted our Representative Services Department on November 27, 2013. She was inquiring about cancelling “just in case”. Notations state that at that time Ms. ******* was advised “of the procedure” but no changes were made to her account. Per account notations, Ms. ******* then called on December 3, 2013. She formally canceled her 5LINX® Representative Account this day.  Ms. ******* then called again on December 4, 2013 regarding our cancellation policy. Per notations our agent made Ms. ******* aware that she was one day outside of her 10 business day policy. Ms. ******* then requested to speak with a supervisor and she was advised that a call back would be issued within 24-48hrs. Given that this request is in fact outside of our policy, a call center agent is not able to make the exception; it would require a supervisor’s approval.    5LINX® sympathizes with and apologizes to Ms. *******. We must speculate that had our Representative Services Supervisor had time to review and respond, 5LINX® would have certainly issued a full refund to Ms. *******. While the cancellation policy clearly states ten (10) business days, dependent on the circumstances of Ms. *******’s sign-up time, and the holiday, 5LINX® can be understanding of an additional day. As such 5LINX® has submitted a refund of charges totaling $343.95. This represents the initial sign-up fee of $249, plus the $49.95 platinum services charge, and $45.00 Energy Certification charge. Ms. ******* should receive the refund in her account roughly 3-5 business days after processing depending on her financial institution. Should you require any additional information or documentation, please do not hesitate to contact me.  
Cordially, ******* ** **** Field Operations

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  Regards, ****** *******

11/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I canceled all services prior to october 29 2013 and the are still charging me for services in the month of november

Desired Settlement: my $49.00 back for services i dont even use

Business Response: ******* ********** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on August 25, 2013. Mr. ********** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment. Mr. ********** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Mr. **********’s complaint states that he cancelled his services prior to October 29, 2013; however he is still being charged. Per account notations, Mr. ********** contacted our Representative Services Department at 8:00am this morning, October 28, 2013. Based on his request, Mr. **********’s 5LINX® Representative Account and Platinum Services were cancelled at that time. Today’s call occurred three days after Mr. ********** had been appropriately charged for his elected auto-renew services on October 25, 2013.  While 5LINX® was following our declared policy; given Mr. **********’s request to cancel his platinum services occurred only a few days after it was charged, 5LINX® has refunded the final $49.95 charge. Mr. ********** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially, ******* ** **** Field Operations

11/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I thought i cancelled service via the 5linx website. I then received a charge for the services when i contacted the company I spoke with ****** and said the charges were non refundable. I requested to speak with a supervisor. He refused to to escalate the call, telling me they are not children. He then placed me on hold for 10 mins and ******* **** came on the line stating that she was a supervisor i asked for conformation of the services being cancelled she told there was no conformation number to be given. I ask for something in writing and told me to go view the website. I advised her that i did not have internet access. I do not think it is fair to a consumer to be able to sign up on line for an online service and not cancelled that service when the website tells you that you can opt out, you have to call the company and have to wait 45 minutes for a representative to be rude to you

Desired Settlement: Reversal of the charge for the plantinum website services for the month of October

Business Response:

*********** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on August 8, 2013. Mr. ***** was required to agree to the 5LINX® terms and conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.

Additionally, Mr. ***** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, per the 5LINX® Refund Policy document 111, this cancellation requires 30 days advance notice. 

Per account notations, Mr. ***** first contacted our Representative Services Department via phone on October 29, 2013. Similar to the details of complaint, Mr. ***** was under the impression he had cancelled his services via a 5LINX® website. As a 5LINX® Independent Representative, individuals are provided a “Virtual Office” containing documents, reports, and information pertaining to their 5LINX® Business. Mr. *****’ was made aware that there is no capability to cancel a Representatives Platinum Services or the 5LINX® agreement from within the 5LINX® Virtual Office. A Representative would need to contact their 5LINX® Representative Services via phone or email, or provide their cancellation request in writing.

Mr. *****’ Platinum Services had appropriately auto renewed each month, until October 8, 2013. Based on Mr. Mr. *****’ October 29, 2013 communication, his services were cancelled. Mr. ***** complaint states he was unhappy with the service he was provided on this call. Unfortunately, there is no recording of this communication. We trust that the Supervisor who took the escalation communicated the policy appropriately and professionally. While we can sympathize with Mr. *****, due to the described policy, there can be no option of a refund of the October 8, 2013 platinum services charge. We have attached the 5LINX® Refund Policy document 111. Please let this response serve as Mr. *****’ requested confirmation of the cancellation of his services.

Should you require any additional information or documentation, please do not hesitate to contact me.


Cordially,

******* ** ****

Field Operations

 

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I believe that the service was cancelled on line with the option that was given.  The service and treatment that I received from the rep when I called on October 29, 2013 was unacceptable.  It is unfortunate that the company does not maintain recordings of their transactions with their clients. 

Regards,

*********** *****

 

 

11/1/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled my services in August for 5Linx and *********, however my account was debited in September and October. Cancellation was done by sending request to cancel services via fax and by speaking to a representative on the phone. Unauthorized charges have caused overdraft fees to my account as well.

Desired Settlement: A refund of all unauthorized charges including overdraft fees and for them to once and for all cancel my account and no longer charge my bank account.

Business Response: ***** and wife ********** ***** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on September 13, 2012. Mr. ***** was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Additionally, Mr. and Mrs. ***** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Per our records Mr. and Mrs. ***** both chose to purchase separate GLOBALINX® VoIP ****** on September 13, 2012. There is an additional up front charge and 1 year contract to purchase the declared GLOBALINX® item. Terms and conditions as well as cancellation policies are included on any and all application materials and online sign-up. This cost is not included in the 5LINX® Representative Membership. Mr. ***** complaint details the fact that he cancelled his 5LINX® and GLOBALINX® services in August, however was charged in September and October. Upon investigation, 5LINX® has determined these described charges were associated with ********** *****'s accounts. 5LINX® was able to locate the initial email request sent by Mr. *****’s Executive Assistant. Please review the attached documentation. Based on the request, at that time we formally cancelled any 5LINX® and GLOBALINX® accounts or services in Mr. ***** *****’s name. At that time no formal request was made to cancel any account in Mrs. ********** *****’s name. No changes are made to a specific account without a request being made about that specific account by the account holder or an authorized user. After review of the circumstances, 5LINX® can empathize with Mr. and Mrs. *****. In discussions with  Mr. *****, he has stated he intended to cancel both he and his wife’s accounts. Acting in good faith, 5LINX® has refunded any charges associated on his wife’s account processed since the Mr. *****’s cancellation was received. In total 5LINX® has refunded $172.59. This represents two $49.95 Platinum Services charges as well as two monthly GLOBALINX® service payments. The *****’s should receive the refund in their account roughly 3-5 business days after processing, depending on their financial institution. Based on this complaint, any account in Mr. or Mrs. *****’s name, 5LINX® and GLOBALINX®, has officially been cancelled and will not be billed any further. Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially, ******* ** **** Field Operations

10/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased enhanced care ** connect and was told that it would be ade3d to my points as a representative. Those points were not added after several phone calls with the correct information proving that the service was purchased. Each call was said to be processing the issue and that the last call was not logged that the information was given. I am also having an issue with my energy certification. I completed my training right away and still have not been able to see my certification and begin to use it. I have had to turn away customers because I don't have the capabilities due to no fault of my own.

Desired Settlement: To obtain the points earned and the certification in order to ensure advancement in the business without issue.

Business Response: ****** **** is an Independent Marketing Representative of 5LINX® pursuant to a Representative Agreement and Application signed September 28, 2013. 5LINX® Representatives are able to provide customers with the latest in telecommunications products, energy (gas and electric), and many other products and services for the home and business. Ms. ****’s compliant describes issues related to our 5LINX **********™ offering. **********™ is a health care solution provided by an affiliated vendor. Ms. ****’s first contacted 5LINX® on October 1, 2013 regarding an order she believed was missing from our system. Our Representative Services Associate advised she contact *********™ to determine if an order was placed. 5LINX® requires specific order identification information to research why it has not been sent to our system. On October 14, 2013 Ms. **** provided 5LINX® with the *********™ membership identification number, thus allowing us to conduct research on the missing order. During this time Ms. **** was also experiencing issues with her 5LINX® Energy Certification. Each 5LINX® Representative is required to pass a certification prior to marketing the 5LINX® energy program. In this case Ms. **** called in on October 3, 2013 explaining she had completed the certification; however our system hadn't recognized it. At that time a trouble ticket was issued to look into the issue. 5LINX® ultimately was able to resolve the issue with Ms. ****’s 5LINX® Energy Certification on October, 16, 2013. Additionally, we received a response from our *******™ vendor on October 18, 2013. They had located the order and sent it to our database. We have verified that each issue has been resolved. We apologize to Ms. **** for the any inconvenience this may have caused her. Unfortunately, these issues required more time than expected to resolve. We value our Representatives tremendously and regret that her experience was negative.  
Cordially, ******* ** **** Field Operations

10/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased two (2) 5Linx power play gadget (it is a phone charger/bluetooth device) sometime in June 2, 2013 under Representative Identification Number (RIN) ******* for $ 343.89 inclusive of taxes. I was not happy with the products and decided to return them. Accordingly, I shipped and returned the 2 devices to 5 Linx. 5Linx received the 2 power play devices on or about June 14, 2013. I asked for a refund but my request for refund was not honored. I would call to follow up my refund but the customer representative would always say that I will be receiving my refund within 2 weeks. It has been 4 months now since I returned the devices. The last phone call I placed was given a ticket number, confirming the conversation that they will be sending the refund within 4 weeks. This call was placed last September 2013 and assigned a ticket no. *****.

Desired Settlement: Refund of the amount I paid for the 2 power play devices - $ 343.89.

Business Response: In response to the above complaint I have enclosed supporting documentation that explains 5LINX policies and procedures. The supporting documentation will also provide detailed information in regards to this customers 5LINX account. The conclusion of this document will provide you with a resolution to this complaint. 5LINX Information:   Ms. ******** ordered two (2) 5LINX Power Play device’s on June 2, 2013. These devices were shipped on June 4, 2013. It is outlined in the Power Play Terms of Service full refunds are only available within ten (10) days after shipment of device. No refunds will be issued after that period. On June 14, 2013 Ms. ******** called 5LINX and requested to close these 2 orders. The 5LINX customer care agent closed the 2 orders and submitted a refund request as Ms. ******** was eligible for a refund. 5LINX will take full responsibility of the lack of follow up with the refund request. The refund request was not submitted to our finance department in error. We apologize for any inconvenience this caused our customer. Resolution:   Ms. ********’s complaint is requesting a full refund. Upon review of the situation a refund has been submitted. On October 17, 2013 the credit of $326.89 was refunded back to Ms. ********’s credit card. If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the 5LINX customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.   5LINX Enterprises, Inc.

9/27/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled as a representative for the 5Linx company. Under this company, there are services that one can purchased. As a representative, I signed up for several services. About a forty five days ago, I emailed ****** **** customer service and requested that all of my accounts be closed. I received an email back from ****** **** acknowledging my request and saying that the accounts would be closed. The following month I received another withdrawal from my account. I emailed again and was told, that now my balance was zero and the account was closed. Yesterday another charge was sent through. This time I called. I spoke with a representative from ****** **** and was told that the account was closed. I informed the customer service representative that my account was still being charged. I was transferred to a 5Linx customer service representative. I was told that the account would be closed today. I informed the rep that I requested that the account be closed almost two months ago. The rep said that I had to call and I did not do this. I asked the rep if the companies are totally seperate entities. The rep said yes. My issue is that these companies are operating as one entity and I would have appreciated the online customer service rep letting me know that I needed to make a call to 5Linx to cancel that service. So, as a result, I received two additional charges that could have been avoided.

Desired Settlement: I would like to be refunded the last two charges as I requested cancellation of the service prior to those two charges.

Business Response: We have reached out to ***** in regards to this complaint and left her a VM to contact 5LINX back.  ***** originally sent in a cancellation via email to ********* on July 31st 2013.  We cancelled her ********* account and responded to her email on August 5th 2013.  At that time she stated she had several services, and asked if that cancelled them all.   We replied back to her on August 7th stating " Our records indicate that you only had one ********* service which was the ******. If you should need further assistance please contact customer support at the number listed below."  ***** never requested at any time to cancel her 5LINX position or any 5LINX services. ********* and 5LINX are two separate companies.  ********* is a phone service that ***** signed up for. I have refunded the last two transactions for her 5LINX account in good faith, but the 5LINX position remains active, as we haven't received a phone call prior to yesterday on her 5LINX account since she signed up for the business on 08/17/2012.

9/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am **** *** ******* representing my mother **** **** who is the customer of Enhanced care MD of 5linx. My mother is computer illiterate and can't very well carry on English conversation. My mother was signed up for the product on July 26,2013 and on August 26,2013 at 9 A.M I called the customer service on behalf of my mother to discontinue her membership which the customer agent approved, later that day an automatic debit of $24.95 appeared on my credit card. So, I called again the next day to verify it with the customer agent and she was very rude, raising her voice at me because she wants to talk to my mother and was asking for the account no. & last 4 digits of her social security no. and I told her that when she was signed up for the product the social security information was not provided and no emails or acknowledgements were received from them about her membership. I told her that I represent my mother because she can't speak English well. The customer agent still insisted to talk to my mother without letting me finish the purpose of my call, so she did speak to my mother who had trouble understanding her on the phone that she had to repeat asking her. My mother had to give me the phone and the customer service told me that I am not eligible for refund because it has to be in 10 days and she is not in charge of the automatic billing. That I don't understand at all! When my mom became a member they did not even sent anything informing us about her membership and the product and when i called the customer service the first time it was well-handled, thinking that no further charges will be made.

Desired Settlement: I want a refund of $24.95 to my credit card please.

Business Response:

If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the 5LINX customer care department.

Thank you

Customer: **** *** ******* on behalf of **** ****

Intake Number: *******

Date: 8/28/2013

Ms. **** signed and submitted the 5LINX enhancedcareMD application on July 26th 2013.

This is not Health Insurance but a Health Care solution that saves customers time and money whether insured, uninsured or underinsured by reducing unnecessary co-pays and doctor/ER visits.

Customers have 10 business days from the initial order to cancel in order to be eligible for a full refund.

Customers can cancel at any time before their bill cycle to ensure they will not be charged for their monthly service.

Ms. **** canceled August 26th 2013 which was her bill cycle.  The system at that time deducted the customers August monthly service charges.

Ms. ****’s complaint is requesting a refund of the August 26th 2013 $24.95 transaction. Upon review of the situation, at this time, 5LINX has submitted a refund request in the amount of $24.95 to be credited back to Ms. ****’s credit card. We would like to apologize for any inconvenience this may have caused our customer.

 If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the 5LINX customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.

Sincerely,

5LINX Enterprises, Inc.

8/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Was giving the wrong information when buying the product. Did not sign any paper. and realize that after the payment that it was a multilevel marketing. I called to cancel and they refused to refund my money.

Business Response:

To whom it may concern,

Upon investigation into Mr. *********'s complaint, it was determined that a 5LINX® Independent Marketing Representative elected to sign Mr. ********* up online themself. This individual claims that this was done so with the authorization of Mr. *********, however admits that Mr. ********* did not sign the online application and agreement. Based on this admission, Mr. *********  is not bound by the declared contract.

After discussions with Mr. *********, he was refunded $343.95 on August 14, 2013. This total is represents any and all charges associated with his 5LINX® account.

We apologize for any inconvenience this may have caused Mr. *********. 5LINX® can assure you this issue has been remedied with the 5LINX® Independent Marketing Representative responsible.

Cordially, 

******* ** ****

Field Operations

8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I joined 5Linx as an Independent Marketing Representative in April 2013, when I joined the business I was advised that I had to get their platinum services which is my website and a service called Globalinx which is a business phone. I objected to the business phone because I had my own cell phone but I was told that you could not do the business without the Globalinx. I sold a security system and the company was supposed to pay me a bounty of $350, I only received $300. I called in May and advised them of the discrepancy, they agreed that I was supposed to receive $350. They stated that they would send it over to the IT department for correction and I could expect it in 2 weeks on my 5Linx prepaid Visa card. The 2 weeks had passed and I never received the missing commission, I called back and they advised that a supervisor would call me back. I received a call back June 17 advising that they would send me out a gift card for the $50 and it would take 4-6 weeks, I called back 8/1 to advise 5Linx that it has been 8 weeks and still no gift card they advised that a supervisor would call back and to this date I have not received my gift card or a call back. On 8/6 I called to advise that i no longer wanted to do the business because of the untimely manner that the missing commission issue was being handled, and I wanted my $50 back and I also wanted $119 back that I purchased for a nationals ticket that is scheduled in September. The company does not want to give me the money I'm owed nor do they want to refund me the price of the ticket. Additionally when I signed up for the business I was told that I had to get their Globalinx business phone in order to do the business since I canceled both services they have charged me a cancellation fee of $109.00 for the business phone. I don't think that it's fair that I am being charged a cancellation fee for a product that I didn't even want or need. 5Linx has been basically ignoring me for the money that is owed to me. This company is preying on poor people that's looking for an opportunity to take care of the family with hopes and dreams of becoming financially free. This company has treated me so bad in regards to correcting my money, I wanted to make this work but I just can't continue to represent a company that will not handle business professionally and in a timely manner.

Desired Settlement: I want the $50 that it is owed I want a refund for $119 for the Nationals ticket and I would like the $109 early termination fee for the Globalinx waived.

Business Response: We apologize for the issues Ms. ****** has experienced. Regrettably, our Security bonus payouts were delayed due to an issue with our affiliated vendors import system. Upon further investigation we have determined and rectified the issue. Ms. ******'s fifty (50) dollar correction to her bonus was successfully added to her account on August 9, 2013. This bonus should be disbursed to Ms. ****** this Friday August 16, 2013. Ms. ****** may review the details of this payout in her running account balance report in her 5LINX Virtual Office. Additionally, after her discussions with GLOBALINX Custoemr Care Department, we see that Ms. ******'s GLOBALINX early termination fee of $108.94 was refunded on August 8, 2013. Lastly, we have requested the refund of Ms. ******s International Event Registration of $119.95. Ms. ****** should receive the refund in her account roughly 3-5 business days after processing, depending on her financial institution. 


We once again apologize for the inconvenience this has caused Ms. ****** and hope that we can service her needs in the future. 

Cordially,

5LINX Field Operations

Consumer Response: I filed a complaint against this company 8/8/13 ID#*******. The complaint was resolved however the cancellation fee that I asked to be refunded to me was indeed refunded but the company later billed me for the cancellation fee.
I want the fee waived and a letter in writing indicating that the fee is waived for my records.

Business Response:

We must apologize to Ms. ******. As she states, the complaint was resolved. 5LINX formally refunded the Early Termination Fees of her GLOBALINX account on August 8, 2013. Regrettably, after this was successfully processed, due to a billing error the same refunded charges were reflected on a final invoice as a balance due. This was simply a clerical error as Ms. ****** was not in fact charged this amount. No fees were deducted from her credit card or account. The issue has since been addressed and Ms. ******s account has a zero balance as made apparent on the attached statement. 

We apologize for any inconvenience this may have caused Ms. ******.


Cordially, 


5LINX Enterprises, Inc.

8/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to be a 5Linx rep. I understood there was a monthly fee for the website which I thought was $50 a month. My rep hasn't helped me. She doesn't contact me. None of the services 5Linx offers was explained. I was not aware that I would need to keep bringing in new reps in order to keep my status. There have been withdraws from my bank account that I NEVER authorized from Globlinx! I NEVER signed up for Globalinx or what ever it is. I don't have a home phone, internet or cable. I have a Straighttalk cell phone and internet service that I pay for through Clear. I almost cried when I called to cancel the Globalinx service and the guy told me there was a $99.00 early termination fee! I never signed up for this! I can't afford this! All I want is my money back. I'm done with 5Linx. I never thought I would have to go through all this. I don't blame the company. I blame the rep who brought me in who had access to my website. I've been charged $119 each month for 3 months and the early termination fee of $99.00. I would like to get a full refund of the monies that was unlawfully taken out of my bank account which totals $456 which includes an early termination fee for something I never signed up for.

Desired Settlement: I just want my money back.

Consumer Response: The consumer called on inquiry line and stated that the business contacted her and the complaint has been resolved.

8/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few months ago I was introduced by some family members to a company called 5linx. I was encouraged to join, so I asked for more information. They did not explain the system very well, and the details were vague. I decided I wouldn't need to join unless it was necessary. When a promotion came up months later, I was prompted once again to join, and since I had just lost my job I saw it as a viable option. I did not however make a decision, I wanted to have more information first. I was supposed to receive a call at the end of that week, expecting to receive the necessary details. The family member who contacted me, a business partner with 5linx, called me a week later, persuading me to join immediately since the promotion ended in an hour. She offered to complete the sign up for me since I was out of town and away from a computer, so she asked for my information, SSN, debit card number, etc. Trusting her and knowing that she only meant well, I went through with the sign up and consented to the sign up charges, believing them to be one time payments. I was registered to the company on June 7. The charge for setting up the account with them was $450 total. I thought it was a one-time fee for joining the group. I was not informed beforehand that it was a number of fees for services bundled together. Also, at the time, I was continuously engaged in a full time summer program away from home and had little opportunity to communicate with the company to find out more about it. The starter package was shipped to my home address so I did not receive it until 3 weeks later when I went home for a visit. Still, I had difficulty reaching those who could tell me what I had to do or what would be required of me with joining this company. Much information was not disclosed to me beforehand and the surprises came in the form of unauthorized charges. As far as I knew, I was supposed to complete training for the company, but because of the nature of the program and limited computer access, I could not complete it. I had to request a break from the summer program in order to come home and retrieve my computer. I then decided that it was not the best time for me to invest the time and effort required to manage this business while engaged in the summer program, so I called the family member who signed me up, my main contact to the company, and told her that I would like to cancel my registration with the company for that reason, or at least put it off at a later time when I could focus more on it. That was on June 23. She said that she would call me back but I never heard back from her and I was too busy to follow up again. Time went on, and because I wasn't doing anything with the 5linx company, I didn't think that anything was happening with it. Unbeknownst to me, they were charging my account each month without my knowledge and consent. I had no way of checking my bank account during this time because of the work I was doing. I did receive an invoice through my email on the 15th of July, but it wasn't until August 8 that I saw it. The invoice however did not specify what the charge was for. An amount of $38.89 was automatically withdrawn from my account on 7/24 by GLOBALINX, but I had never authorized this company to take funds out of my bank account automatically. The email does however include an attachment that contains the invoice that says I ordered and paid for a phone, but I never asked for or requested the item. I have never once used the phone. After speaking to a representative on August 8, I figured out that the unopened package contained this phone that I did not realize I had received. 5LINX is charging me for the website or webservice each month, which I have not to this day ever visited or set up nor was I aware of a fee for this website. The first unauthorized charge they gave me was on July 9, 2013 for $49.95 from 5linx in New York. Then, I was charged $38.89 on July 24, 2013 by globalinx also based in New York. Finally, today, August 8, 2013, I was again charged $49.95 by 5linx. I called 5LINX customer service on August 8, 2013 and spoke to a representative who told me that the charges were non-refundable. I also contacted a representative from GLOBALINX by whom I was told that a a $99 termination fee was required to end the monthly payments for the phone service. I was then informed for the first time that it was a 12-month contract, thus the reason for the termination fee of $99. I cannot pay the termination fee at this time because there are currently no more funds in my account. Joining 5LINX only seemed like an OK decision because the family members involved were having success with the business. Because of the limited information provided to me beforehand, and being pressured into joining at the wrong time, this was something that did not work for me. Also, because I am a recently graduated college student with no job income and student loans to pay, I simply cannot afford to lose money to unauthorized and repeated charges that for me are quite heavy. I no longer have funds to cover the fees that the company is charging each month, let alone the $99 termination fee for a contract that I was not even aware I was bound to.

Desired Settlement: This company has bled my funds dry without even my knowledge. All I am asking is that they refund me the unauthorized charges totaling $138.79 and remove me completely from their program and services. I do not desire to have anything to do with this company.

Consumer Response: The consumer contacted the BBB and stated that she has spoken with the business and there was a lack of understanding on her part, and the complaint has been resolved.

8/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a 5linx rep since May 26,2013. On June 23, 2013, I ordered the 5linx security with the help of a 5linx/Protect America customer service representative Ms. C******y H*********n. I got my security system installed by Protect America on June 26, 2013 with the help of a technician named D****k G*****n. I sent an email to Protect America on June 25,2013 at 2:01am because I didn't receive any information through e-mail regarding my order. I emailed RepServices@5linx.com on July 1,2013 at 2:04pm because my 5linx security order and customer point did not reflect on my virtual office which could have helped me achieve the 20th customer point i needed to earn an extra $250 within 60 days of becoming an Executive Trainer. I was told by a 5linx customer representative on July 5, 2013: "Unfortunately at times Protect America orders do not import into our systems correctly. The research process is in place to find the customer’s order so it can be displayed in the reps personal customer report. I do apologize for any inconvenience and appreciate your patience." I called them and told me it would take 7-10 business days. After more than 10 business days, I called 5linx again and was told it would take 2 to 3 weeks to locate my order. I personally purchased almost all of my 20 customer points and even signed up my wife and got her qualified because I was told by my upline it's the fastest way to earn a bonus. We invested our savings into the business but due to budget constraints I can't wait another 2-3 weeks and pay for another month for our services. We ran out of friends to join the business because of the $250 fee and they won't even subscribe to our services because they are more expensive or not competitive enough. Just an example, a friend got a 4G cellular monitoring device just like Protect America for only $16.95/mth with no contract against PA's takeover of $29.99/mth for three years. Personally, I thought I could save a lot by being a 5linx energy subscriber. I paid $45 to get certified so I can market a 5linx energy from Amigo Energy, 5linx's energy partner. It turned out as a ripoff since they are offering a higher rate of $0.12/kwh + $0.035/kwh TDU and other fees. I had a rate of $0.079/kwh + $0.035/kwh TDU delivery charge before and I thought I would save $250 or more in one year if I stayed with my previous energy provider. I got a good deal with Gexa energy in our area courtesy of a friend I had PBR with: $0.047/kwh + $0.035/kwh TDU and a delivery base charge of $9.95/mth. Right now, I estimated a savings of more than $584 a year by canceling my 5linx energy subscription with Amigo Energy. Going back to my problem, only a certain D------e W----s appeared on my account on 7/8/2013 with an activated 5linx security on 7/22/2013(2pts). Again, I called a 5linx customer representative to correct the matter but nothing happened. I didn't sign her up and I don't know her. I contacted my National Director, * * to help me sort out my problem with 5linx, but still no result, my customer point was not credited to my account. Today is the 8th week since I ordered our home security with 5linx. Due to bank overdrafts and more important bills to pay, my dismay with how 5linx and Protect America inefficiently dealt with my customer point and poor customer service, I decided to cancel the recurring monthly services for our household. This problem caused me to lose more money and interest in the 5linx business. If representatives truly have the priority in 5linx's organization, I wouldn't be complaining here.

Desired Settlement: During the promo period I signed up for the 5linx security on June 23, 2013, the bounty was $400.00 for signing up and 1 customer point. I expect 5linx to settle this balance as soon as possible since we need the funds right now. I also expect them to credit my account with the 5linx security customer point promised. I also want them to cancel the $8 charge that appear on my virtual office for checking the reports on the status of my 5linx security customer point, bonus and running balance.

Business Response: We apologize for the issues Mr. ****** has experienced. Regrettably, our Security bonus payouts were delayed due to an issue with our affiliated vendors import system. Upon further investigation we have determined and rectified the issue. Mr. ******'s bonus was successfully disbursed to his account on August 8, 2013. Additionally, the eight (8) dollar reporting fee deducted has since been reversed. 


We once again apologize for the inconvenience this has caused Mr. ****** and hope that we can service his needs in the future. Should Mr. ****** wish to continue in the business we would like to offer him two free months of our Standard or Platinum Services as our courtesy. We have notated Mr. ******'s account and he may call our 5LINX Representative Services at ###-###-#### to do so.

Cordially,

5LINX Field Operations

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** ******

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was signed on to services by one of this company's representative by the name of ***** ********. Mr. ******** evidently copied the front of the application for services and gave it to me. I was not given a complete application that has a attachment on which the back of it details information about cancelling products and services. Unfortunately, I did not get any information about product and services until after the deadline for cancelling the services. So, I had no idea that there was even a cancellation period. When I called Mr. ******** about cancelling my membership and getting my money back, he said that he would find out what the process was and get back to me. He has yet to do so. I was finally able to get in touch with someone in customer service after three days and they informed me that not only could I not get my money back but I had been entered into a year long contract that I had no idea that I was in. Evidently, I had been signed up for the service after I turned in my contract. There is a box to be checked, that I did not check, but was checked after I turned in the signed application. I am not only out of $149, but now they are trying to charge me $49.99 per month for a service that I don't even use and have never used and some other service called GlobalLinks that I have no idea what it costs. The representative, ****, that I spoke with was unable to connect me to a supervisor, but did say that she would leave a note for one to call me back.

Desired Settlement: I would like a full refund of all moneys given to this company. $149 for a membership, $49.99 for a Platinum Service membership (did not approve this), Cancellation of GlobalLinks service with no penalty and cancellation to any further charges to my credit card.

Consumer Response: The consumer contacted the BBB today and stated that the business has contacted her directly and resolved the complaint.

7/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I called the business number for their Payment Solutions department about a month ago. I was on hold for an extended amount of time and left a message to cancel my account when I lost my job. We have had no income coming in to our home since then despite attempting to find work. They never returned my call and then took money out of my bank account about a week ago. I have called and left messages to try to have them cancel my account and put money back into my bank account with no response. I also sent an email. They gave me a number to call. I called the number they gave me because I have to fill out paperwork to cancel account and the number is disconnected or is having technical difficulties. Also, towards the end of the year last year I contacted their mobile department because wireless internet card line was able to be upgraded and we didn't need it anymore because we get internet on our phones. I used that line to upgrade my phone line. I asked them to make sure that the line that qualified for an upgrade was cancelled. No one ever explained to me that if I used that line to upgrade another line that the line that qualified for the upgrade would have a new contract. We weren't using that line and now have to pay for it for another two years.

Desired Settlement: I would like the last amounts that hit my bank from Payment Solutions department to be put back into my bank account and for my merchant account to be closed. Also, I would like the Mobile department to make sure that they admit their fault in what happened with the wireless internet phone line. I would like them to contact Verizon, cancel the wireless internet phone line and to receive a credit for all the months I had to pay for that line because it was never explained to me when I asked them how using an upgrade on another line works.

Business Response:

July 18, 2013
Ms. *******:
5LINX Enterprises, Inc. is a direct sales company that distributes its products and services through a
network of dedicated independent marketing representatives. Our representatives provide our customers
with the latest in telecommunications products and services such as; VoIP services, cellular phones,
business services, identity protection, satellite TV service, and many more. We are able to offer these
products and services as a third party reseller of several affiliated vendors. Each 5LINX Independent
Representative is able to promote their business through a provided personal website. The
Representatives customers are able view the entire marketplace of products and services made available
through 5LINX. Should a customer select a certain service, they are redirected to that product specific
landing page. Should they chose, the customer may enroll themselves via the respective products order
page. Once agreed by the customer, they are bound by that respective product or services terms and
conditions or applicable contract made apparent on each site.
****** **** ******* is currently a customer, of several products and services, under 5LINX
Representative ******* *. *******. Per account information Mr. and Ms. ******* share the same
address and phone number. Mr. ******* signed and submitted the 5LINX Independent Representative
Application and Agreement form online on November 17, 2012. Via Mr. *******’s personal website Ms.
******* elected to purchase internet services from an affiliated vendor on November 17, 2012. On this
date, Ms. ******* also elected to switch her home addresses energy service provider. On November 21,
2012, Ms. ******* elected to purchase the GLOBALINX® VoIP service. There is an additional up front
charge and 1 year contract to purchase the declared GLOBALINX service. Terms and conditions as well
as cancellation policies are included on any and all application materials as well as online sign-up.
Additionally, on November 21, 2013, Ms. ******* elected to purchase a cellular upgrade, through our
affiliated vendor, of her existing line service. This order was subsequently cancelled the following day
when the vendor determined this line of service was still under service, and therefore ineligible for the
upgrade. On November 24, 2012, as a result of the previous order denial, Ms. ******* elected to
purchase another cellular upgrade through our affiliated vendor, of a different existing lines service.
Attached are the specific details of these orders as well as an invoice of her order completion containing
applicable contract information. On December 14, 2012, Ms. ******* elected to purchase payment
processing solutions from our affiliated Merchant Services vendor. Attached is the specific contract
signed by Ms. *******. On February 22, 2013, Ms. ******* elected to purchase our data protection
and security backup service from our affiliated vendor. On this date, Ms. ******* also elected to
purchase the identity theft protection service from our affiliated vendor. Each any every product or service
is accompanied by respective terms and conditions and/or a contract that Ms. ******* would have
agreed to online during her order enrollment(s). Once the customer has agreed and submitted their order,
they are a customer of that specific vendor and not 5LINX Enterprises, Inc.
Per our records, Ms. ******* is responsible for a total of 8 orders under Mr. *******’s Representative
account. These orders, including the mobile service order described in the complaint, allowed Mr.
******* to receive a $100 Customer Bonus through the 5LINX compensation plan. Additionally, the
Merchant services account in Ms. *******’s name allowed Mr. ******* to obtain a $250 Merchant
Services Bonus offered by the vendor for the new enrollment.
In regards to complaint ID 9613002, Ms. ******* detail’s specific issues with the Cellular and Merchant
Processing enrollments. As Ms. ******* is a customer of these vendors respectively, 5LINX is
unfortunately unable to provide specific details beyond our own involvement. Regrettably, any information
regarding phone calls or customer service experiences that took place between Ms. ******* and these
vendors would need to be obtained directly from the respective providers. Ms. ******* may reach the
customer service line for our mobile vendor at ###-###-#### or Verizon customer service at ********
****. Ms. ******* may reach the customer service line for our Merchant Services vendor at ********
****.
Upon review of the situation, 5LINX empathizes with Ms. ******; however are unable to comment on
experiences that did not occur with 5LINX directly. While the respective service providers are affiliated
vendors with 5LINX, once the customer choses their product or service, they are a customer of these
vendors, and not 5LINX. Both 5LINX and each vendors product specific landing pages contain all proper
materials, documentation, terms and conditions, and contract information at sign-up to allow the customer
to make an informed decision. It must also be noted that the Mr. ******* achieved bonuses due to the
both orders described in Ms. *******’s complaint.
Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially,
******* ** ****
Field Operations

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

5Linx always says to contact the company and the companies don't return calls, phone numbers aren't in service or there are long wait times on hold. What happened to a customer always being right? We have no income coming in right now and we can't have amounts coming out of our checking account for the merchant account and Globalinx when we don't have any money in the account. I'm asking for right now for any amounts that automatically come out of our checking account and the charge on my husband's credit card as a rep to be stopped. I don't believe that's an unreasonable request since my original request to cancel accounts can't be done.  

Regards,

****** *******

Business Response:

5LINX® can empathize with Ms. ********* concerns. Our initial response was in no way denying any perceived request to cancel her services.  With regards to any and all other products and services ordered in Ms. ********* name, she must contact the providers directly to make an changes on the respective accounts. Again, 5LINX® is a third party reseller of several affiliated vendors. Once the customer elects to purchase the product or service, they are a customer of that respective Company. It must be noted once again that Ms. ******* may have signed a contract with each provider, and would be bound by that providers terms and conditions.

-Ms. ******* must contact the customer service line for her Verizon Wireless phone at ###-###-#### or ###-###-#### should she wish to cancel.

-Ms. ******* must contact the customer service line for her Merchant Services product at ###-###-#### or ###-###-#### should she wish to cancel.

-Ms. ******* must contact the customer service line for her ATT High Speed Internet at ###-###-#### should she wish to cancel.

Because GLOBALINX® is a subsidiary of 5LINX®, we are able to cancel the GLOBALINX® VoIP services originally ordered on November 21, 2012. While this service carries a 12 month contract, in an effort of good faith, 5LINX® has waived the $99 Early Termination Fee.

Ms. ********* response states that she wishes to cancel her husband’s Representative related services as well. At sign up of Mr. ********* representative account on November 17, 2012, he elected to purchase 5LINX Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports.  This service last auto-renewed on July 18, 2013. Due to Ms. ********* latest request, we have ceased and further Platinum Service deductions and refunded the final billing cycle occurring on July 18, 2013. Should Mr. ******* wish to cancel his 5LINX® Representative account completely, he must contact our 5LINX® Representative Services Department at ###-###-#### or email ***********@5LINX.com.

The ********* should receive the refund in their account roughly 3-5 business days after processing, depending on his financial institution. Should you require any additional information or documentation, please do not hesitate to contact me.

Cordially,

******* ** ****

Field Operations

7/10/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I decided to become a representative for the company on March 8, 2013. I gave my application, information and registration fee of $249 + $49 for individual web page. In speaking with my representative I was told that I should have received several packages of information. I contacted the company to request a refund and was emailed the refund policy. I was also told that all of this information was available on the website. I would like to inquire if that is the case then what was the purpose of the fee? Why I did not have any contact from the company. I have requested a refund because this is not the experience that I expected to have with this company. The webpage, meetings and promotions did not mention that you pay money to get a Representative number with no other information provided.

Desired Settlement: I would like my money (249 + 49) refunded back to me.

Business Response:

******** ****** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 8, 2013. Ms. ****** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application. The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.

Additionally, Ms. ****** elected to purchase Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. However, this cancellation requires 30 days advance notice.

Ms. ****** complaint indicates that she was advised by another representative she would be receiving “several packages of information”. It is our assumption this representative was referring to the “starter kit”. At sign-up, Ms. ****** Social Security Number (SSN) was not provided. Representatives who do not provide a valid SSN are made aware during the enrollment that their account will be placed in “hold” status. Representatives in a hold status are able to work the business as an active representative would. However, the tangible representative starter kit is not sent to the new applicant and any potential bonus or commission payouts would be held until the information is presented to 5LINX. Being that her account was automatically placed on hold, Ms. ****** was not sent a starter kit.

Upon completion of the 5LINX representative application and enrollment, every new representative, including those in a hold status, are sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The earlier mentioned starter kit contains basic documentation regarding 5LINX Opportunity and products and services, however it ultimately directs representatives to their Virtual Office as the primary source business information.

Per account notations, Ms. ******’ emailed our Representative Services Department on April 9, 2013. She requested to cancel her Platinum Services. This request was granted and billing ceased on this date. It is documented that on June 3, 2013 5LINX received a merchant chargeback from Ms. Ms. ******’ financial institution regarding her final Platinum Service charge. Upon investigation, it was realized that the final charge was auto renewed on April 8, 2013. Given that Ms. ******’ request was made one day after the charge, 5LINX accepted this chargeback to allow the credit card company to refund.

Upon review of the situation, 5LINX empathizes with Ms. ******; however we find that she was presented with proper information, materials, and documentation at sign-up. At this time, 5LINX cannot offer any additional refunds. Based on the details of this complaint any account in Ms. ****** name has since been cancelled and will not be charged moving forward.

Should you require any additional information or documentation, please do not hesitate to contact me.

Cordially,
******* ** ****
Field Operations

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response given by 5LINX is unexceptable. As a milloin dollar business is it common practice to allow this situation to go unchecked, meaning,  at what point was I going to be contacted to discuss the problem with my social security number. I would suggest that this incident be placed in their record for any future potential representatives. It seens to me that they are no better than a ponzie scheme.

Regards,

******** ******

7/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am an Executive Director of 5Linx & I have had issues with my Global home phone service for over 2 months. While I was on the phone with a rep before inquiring about something else, I did ask to speak to someone about my home phone service which was giving me trouble. I was told how to get the box working again & it did for a lilttle while but started giving me trouble again. For teh next 6 weeks my home phone stated "no line" however I was still being charged 35.87 every month, i even called once to try & keep the service but just lowering the plan so I didnt have to cancel & at that time I was told I cant lower the plan for 10 months. No one seemed to care for the fact I had a service I could not use. how can you uphold me to my end of the contract if their end isnt being honored? Furthermore I am a representative of this company, its hard for me to push a product that I don't believe in myself. I called again to speak to someone about the charges or I was just gonna cancel the guy kept insisting that I spoke wioth technical support. I did not want to speak to tech support anymore I simply did not want to be billed for service that was not working, he kept telling me I wasn't trying to solve the problem. At that point I opted to cancel & he gladly took my payment & still refused to offer any credit on the 35.87 I just paid 8 days ago, which is also unfair to pay a month for 8 days worth of service.

Desired Settlement: I desire a refund of my 99.00 cancellation fee, because I had a non working product, which I also sold for the company as well. I do not want my credit affected by this in ANY way & I also want to be prorated for the 35.87 that I paid for only 8 days of service. I think thats fair considering there were still almost 2 motnhs I paid without service

Business Response:

Date: 5/28/2013

In response to the above complaint I have enclosed supporting documentation that explains GLOBALINX policies and procedures. The supporting documentation will also provide detailed information in regards to this customers GLOBALINX account. The conclusion of this document will provide you with a resolution to this complaint.

______________________________________________________________________________

Order Date: 1/12/2013               (One Year Contract)

  • If a customer chooses to cancel their GLOBALINX account within the 12 month contract they are charged an early termination fee in the amount of $99.00. We do not charge this fee for customers on our “Home Unlimited Annual Plan”.

______________________________________________________________________________

GLOBALINX Information:  

The GLOBALINX order was placed on 1/12/2013. In order to precede with a GLOBALINX order the customer must electronically agree to our terms and conditions.

On 4/23/2013 the customer called into our customer care department to update the billing information we had on file. The customer also stated the service was not working properly. Our customer care agent offered to transfer the customer to our technical support department to trouble shoot the device to determine the issue. The customer declined trouble shooting the device at that time. There were no previous calls into GLOBALINX indicating the service was not working.

On 5/23/2013 the customer called requesting to cancel due to the service not working. The customer requested the Early Termination Fee of $99.00 be waived. He was advised in order to justify the early termination being waived he would need to trouble shoot the device to determine the issue as there were no previous calls to our technical support department. The customer again refused to speak to the technical support department.

On 5/23/2013 a Customer Care Supervisor reviewed the account and advised the early termination fee would not be waived at that time due to the customer had not once spoken to our technical support department to determine if there was an issue with the device. The supervisor also reviewed the call history and saw there was much usage on the line. The supervisor advised the customer to speak with the technical support department to trouble shoot the device. Once the device was tested by the technical department the account would be reviewed again to determine if there was justification in waiving the early termination fee. Once again the customer refused to speak with the technical support team.

Resolution:  Due to the information provided above the early termination fee will not be refunded. In good faith the May invoice in the amount of $35.87 has been refunded to the credit card we had on file.

If you should need further information or have any questions in regards to the enclosed documentation please do not hesitate to contact the GLOBALINX customer care department. The terms and conditions agreed upon during the order process are attached and outline the cancelation policies.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I find it alarmingly shocking that a company I market for & sell products for, gave me this substandard resolution. As a customer, no one wants to call customer service every time a product stops working, it becomes a nuisance & it very annoying that I have to take those steps just to get a resolution. When I pay for something I want it to work & dont feel I Have to be forced to trouble shoot any product once, twice or any amount of times per month. I was annoyed after the FIRST time being that I represent this company AND that I spent so much for activation & equipment. The phone service had been very sporadic for over 6 weeks, it was NOT in CONSTANT usage, and no one can tell me otherwise, because it stated NO LINE for weeks. A contract between ANY 2 people should be honored from both sides, & Globalinx did not do that & I was held responsible due to that. I was not offered to speak to a supervisor in order to not a pay a termination fee, he spoke as if it was not getting waived regardless but that I HAD to speak to technical support, which means he wasnt listening to me when i said I dont think its afir that I have to go thru all these steps for a product to work. I would have been even satisfied with half of a credit but that wasnt even offered. Instead I was told I can have my money back for paying a whole month for 8 days of service I never had in the first place. I'm not happy with the response again in the least now that I know the customer side as well; Its just going to be impossible for me to have faith in this product with customer as an Executive Director. 

Regards,

***** *****

7/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the company's product. The back of the contract states that i needed to return the business products and information within 10 business days. I purchased the product on 3/16/2013 put it in the mail March 23 well within the allotted time. It was received by the company on 3/26. when i called the rep told me that i needed to call to cancel but the contract says nothing about calling just return within 10 business days. They did not refund my money nor did they return the product Then they came back and kept trying to charge my debit card a monthly fee and finally they charged my account another $144.00 for late fees and the account should have been closed

Desired Settlement: 5linx to refund me the 249.00 enrollment fee 49.95 platnum service fee 24.95 globallinx fee and the 144.00 extra fee immediately that they charged

Business Response:

******* **** signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 16, 2013. Mr. **** was required to agree to the 5LINX terms and conditions as well as the cancellation policy prior to submission of the application. The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.

Upon completion of the 5LINX representative application and enrollment, every new representative, is sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, company contact information, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. They are also shipped a “starter kit” containing basic documentation regarding 5LINX Opportunity and products and services. The kit ultimately directs representatives to their Virtual Office as the primary source business information.

Additionally, Mr. **** elected to purchase 5LINX Platinum Services. This is a monthly auto renewed service billed at $49.95 per month. Platinum Services provide our representatives with access to their personal website as well as their business reports. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. However, this cancellation requires 30 days advance notice.

Per our records Mr. **** also chose to purchase a GLOBALINX® GMV service on March 16, 2013. There is an additional up front charge and 1 year contract to purchase the declared GLOBALINX application. This cost is not included in the 5LINX Representative Membership. Terms and conditions as well as cancellation policies are included on any and all application materials in the online sign-up. GLOBALINX offers a 15 day money back guarantee should the customer wish to cancel.

In both the case of the 5LINX Independent Representative Application and Agreement and the GLOBALINX service, the respective Representative or customer must contact the company to request to cancellation. The tangible Representative application contains a “Notice of Cancellation” form which can be signed and sent, emailed, or faxed to the Company. Additionally, a Representative may simply call into our 5LINX Representative Services Department and request a cancellation. Both the tangible application and online agreement state “I understand that I may CANCEL this transaction, without any penalty or obligation, within TEN BUSINESS DAYS from the date registered. If I cancel, any property traded in, any payments made by me under the contract or sale, and any negotiable instrument executed by me will be returned within TEN BUSINESS DAYS following receipt by 5LINX of my cancellation notice, and any security interest arising out of the transaction will be cancelled.” Mr. ****’s complaint indicates that he returned his 5LINX starter kit to the Company in an effort to cancel his account. Should we receive a returned starter kit, due to an undeliverable address or “return to sender”, our process is to reach out to the Representative to determine if they would like us to resend. Contrary to Mr. ****’s statement, returning the starter kit, without specific instructions, does not result in 5LINX canceling a Representatives account, as we would not do so without an actual or definitive request.

Per account notations, Mr. **** first contacted our 5LINX Representative Services Department on April 5, 2013 at 10:20am. He indicated that he “mailed his cancellation”. The Call Center Associate advised that we were up to date an all mailed items. At that time Mr. **** chose to leave the account as is to “check on things”. Mr. **** called back that same day at 7:00pm. Mr. ****s then clarified that he returned his starter kit because he wished to cancel his membership. The Call Center Associate was provided the new tracking information by Mr. ****s and confirmed it was received by our warehouse on March 28, 2013. Per notations, it is documented that Mr. **** then stated he changed his mind about cancelling and requested to have his starter kit resent back to him. He was made aware at that time he would be required to pay a $5.00 reshipping fee. Per his request, Mr. ****’s account was left in an active status.

With regards to Mr. ****’s GLOBALINX account, we have no record of a request to cancel this service either. Based on non-payment, the account was put in a “Payment Past Due” status on April 29, 2013 and eventually suspended on May 2, 2013. After several attempts to capture payment, GLOBALINX assessed an Early Termination Fee of $99 on the May 21, 2013 invoice. This amount was later captured. Mr. **** first contacted the Customer Care Department on May 29, 2013. Per notations, Mr. **** called in to GLOBALINX about his invoice however the call dropped.

Upon review of the situation, 5LINX empathizes with Mr. ****; however we find that he was presented with proper information, materials, and documentation at sign-up. 5LINX never received a sufficient request for cancellation, and eventually was told by Mr. **** to keep the account open. 5LINX cannot offer a refund on these charges. Upon investigation of the GLOBALINX account, we have determined that there was only one call made on the service, and it was less than a minute. In good faith we have refunded Mr. ****’s initial payment of $62.16 as well as the final $144.15 charge including his past due amount and the ETF. Mr. **** should receive the refund in his account roughly 3-5 business days after processing, depending on his financial institution. Based on the details of this complaint, any account in Mr. ****’s name has since been cancelled and will not be charged moving forward.

Should you require any additional information or documentation, please do not hesitate to contact me.

Cordially,

******* ** ****
Field Operations

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I feel that 5linx is not honoring their no reason cancelation because regardless of why I wanted to cancel, and if I  they were keeping me in the business why didn't they return my business packet.  I feel the entire process is a means for them to try and scam people, because I didn't receive my packet until after the march 19th.  I returned my items with the contract signed in a timely manner ten business days would have been march 29th.  I have attached both contracts and you should see how  I feel they are presenting fraudulent information. 

Regards,

******* ****

5/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My cousin introduced me to this company he said he is doing fine and this would be something I may be interested in so joined one of the criterias of getting one of the several bonuses they offer is to complete these on line courses and pay and complete one called 5linx energy I paid 45 dollars for that and completed it but I cant print it out and they wont mail it to me I completed the other courses and the same thing they say the computer is saying I didnt complete them and it will take a 2 to 3 daysv no it turned into weeks and I spoke with several people concerning the matter and they tell me nothing they can do about itv they use a therd party company for the university and I got to wait even longer no I put out ads mailled advertisments and printed and handed out business cards I believe someone contacted vthem through my name I just didnt get credit for it so they wont pay out bonuses I advise you guy to subpena all their company finances because this is how they make money some are succesfull but a vast majority are dupped Im one of the dups IM not stopping here I WILL KEEP MAKING NOISE UNTIL SOMEONE HEARS ME this is not fair im on disability I figured this is a way to make etra cash I dont have funds to throw away PLEASE HEAR MY COMPLAINT

Desired Settlement: REFUND ALL MY MONEY I PUT INTO IT AND PLEASE DONT LET OTHER PEOPLE GET PLAYED PUT AN END TO THEIR SCHEMES ON THE AMERICAN PEOPLE

Consumer Response:

From: **
Sent: Wednesday, May 22, 2013 10:25 AM
To: **
Subject: Re: You have a new message from the BBB

I spoke with a **** **** Field Manager at 5linx he has resolved all my issues I thank you for helping me in a swift manner I am pleased with what he did I formally retract my complaints.

Business Response:

Jennifer,

Attached is an email from the individual who submitted complaint ID *******. We assisted the individual  and have retained him as a Representative with 5LINX®. I’m hoping this communication, which I am assuming he also sent to your organization, is sufficient to close the case.

Please let me know if there are any additional needs from 5LINX®.

Thank You,

******* ****

5LINX® Enterprises, Inc.

Field Operations


Customer Review(s)

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Customer Reviews Summary

2 Customer Reviews on 5LINX Enterprises, Inc.
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