BBB Accredited Business since

Charles Tibbitts Masonry Construction Inc.

Phone: (315) 737-4417 Fax: (315) 737-4417 3515 Oneida Street, Chadwicks, NY 13319

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This company offers masonry contracting, flat work, chimney building, garage/basement floors, fireplaces, stamped concrete, foundations, brick/stone work, pool area concrete, and stucco.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charles Tibbitts Masonry Construction Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Charles Tibbitts Masonry Construction Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Charles Tibbitts Masonry Construction Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 22, 2004 Business started: 02/01/2002 in NY Business started locally: 02/01/2002 Business incorporated 07/18/2004 in NY
Type of Entity


Contact Information
Principal: Mr. Charles W. Tibbitts, President
Business Category


Industry Tips
Home Improvements

Additional Locations

  • 3515 Oneida Street

    Chadwicks, NY 13319


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/8/2012 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: In July of 2010 masonry work was done on our chimney, to remove existing loose stucco, install galvanized wire lath & corner bead; install stucco coating over lath; and install 2 coats of white thoroseal and clean up debris. Apparently the corner beads were not of a galvanized material as in a little over a year rust began leaking through and running down the outside of the chimney. When we brought this to *** ********* attention he said he'd follow up and have the manufacturer come out. After repeated phone calls, beginning July 2012, he has not responded. It was a $6100 job. Other than the rust, the rest of the job is satisfactory.

Desired Settlement: Make good on the job: repair or replace rusting corners.

Business Response: Charles from the company left a message on 10/12. He stated that the problem occurred and the job was over a year old. The manufacturer of the corner beads only has a one year guarantee. There are a few specs of rust and the homeowner was not bring receptive at all and threatened the business. Charles stated that he will not take care of the issue after being threatened. 

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Threatening the business is a joke. On the 4th phone call we told you that another contractor had looked at the job and given an estimate to repair your work as well as confirm that stainless steel would not rust in 2 years. We said if it was necessary to have it repaired by someone else we'd send the bill to you.

Business Response: BBB spoke to Charles today. He wants to make clear that stainless steel was not used. He spoke to the manufacturer and there is only a one year guarantee on rusting.

Charles stated that this can be repaired by touching it up with thoroseal in about 5 minutes. When Charles tried to explain this information to ******, he became loud and threatening with a bad attitude. Not in a physical manner, but stating that the company was not a good company. Because of this bad attitude, Charles will not help the consumer.