BBB Accredited Business since

Owl Homes of Fredonia

Additional Locations

Phone: (716) 673-1366 Fax: (716) 672-5615 3752 E. Main Rd., Fredonia, NY 14063 http://www.owlhomeswny.com


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Description

This company offers Mobile & Modular Home-Sales,Service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Owl Homes of Fredonia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Owl Homes of Fredonia include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Owl Homes of Fredonia
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1985 Business started: 01/01/1963 in NY Business started locally: 01/01/1963 Business incorporated 12/06/1984 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of State - Division of Building Standards and Codes
One Commerce Plaza, Albany NY 12231
http://www.dos.ny.gov
Phone Number: (518) 474-4073
info@dos.ny.gov

Type of Entity

Corporation

Business Management
Mr. Dominic A. Bellanti, President Mr. Brian Hover, Controller
Contact Information
Principal: Mr. Dominic A. Bellanti, President
Customer Contact: Mr. Brian Hover, Controller
Business Category

MOBILE HOMES - DEALERS MODULAR HOMES

Alternate Business Names
288 E. Main St, Inc.

Additional Locations

  • 3752 E. Main Rd.

    Fredonia, NY 14063

  • PO Box 127

    Fredonia, NY 14063

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/15/2016 Problems with Product/Service
9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We bought a home from owl homes on 10/10/2014.They were paid to fully set up the home including connection to the septic system.They did not do any septic system work at all.They were paid in full as per the contract amount,but refuse to give us the title to the home.

Desired Settlement: We are seeking the title to the home.

Business Response: Customer's complaint refers to Owl Homes of Fredonia not connecting to the septic system.  In the sales contract between the customer and Owl Homes they were being charged a total of $3,500 to hookup to existing utilities to include the septic, well and electric.  The original septic system to their existing house failed the Chautauqua County's test and therefore had to be reworked where the customer hired a separate contractor to perform the work.  In addition Owl Homes was to hook up to the original electric to their existing house which would not pass inspection.  Owl Homes installed a new electric system which far exceeded the price charged to the customer in their sales contract.  Owl Homes lost money on the utility portion of the contract.


Owl Homes policy is that Owl Homes remains in possession of the home until paid in full.  In order to obtain a building permit to allow the customer to place a new manufactured house on their property The town of Hanover required Owl Homes to obtain a bond (see attached letters) to assure that the existing house was removed from the property once the new house was in place.  At this point in time Owl Homes is seeking reimbursement of the cost of the bond which it obtained.  The amount owed by the customer is $1,000 which was invoiced to the customer on invoice # 2047 dated 12/9/2014.  Per a conversation between the customer and the president of Owl Homes, Owl Homes would agree to release the MSO which would allow the customer to apply for a title for $500.00.

Consumer Response: Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
BBB spoke to ******* ********* today. He stated the bond is not mentioned in the contract and he does not owe any money. The company should have incorporated the bond into the contracted price. He is requesting the title as the house is paid in full. He put a $500 deposit down and is requesting proof of the bond being purchased.




Business Response: Per the customer's request, proof of the bond is attached.  If any additional information is required please contact me directly at *************

Brian H***** Controller
Owl Homes of Fredonia
PH: ************ *** ************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Owl Homes of Fredonia
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)