BBB Accredited Business sinceAdditional Locations
Phone: (716) 673-1366 Fax: (716) 672-5615 3752 E. Main Rd., Fredonia, NY 14063
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This company offers Mobile & Modular Home-Sales,Service.
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A BBB Accredited Business since
BBB has determined that Owl Homes of Fredonia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Owl Homes of Fredonia include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Dominic A. Bellanti, President Mr. Brian Hover, Controller
MOBILE HOMES - DEALERS MODULAR HOMES
Alternate Business Names288 E. Main St, Inc.
3752 E. Main Rd.
Fredonia, NY 14063 Directions
PO Box 127
Fredonia, NY 14063
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/15/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We bought a home from owl homes on 10/10/2014.They were paid to fully set up the home including connection to the septic system.They did not do any septic system work at all.They were paid in full as per the contract amount,but refuse to give us the title to the home.
Desired Settlement: We are seeking the title to the home.
Business Response: Customer's complaint refers to Owl Homes of Fredonia not connecting to the septic system. In the sales contract between the customer and Owl Homes they were being charged a total of $3,500 to hookup to existing utilities to include the septic, well and electric. The original septic system to their existing house failed the Chautauqua County's test and therefore had to be reworked where the customer hired a separate contractor to perform the work. In addition Owl Homes was to hook up to the original electric to their existing house which would not pass inspection. Owl Homes installed a new electric system which far exceeded the price charged to the customer in their sales contract. Owl Homes lost money on the utility portion of the contract.
Owl Homes policy is that Owl Homes remains in possession of the home until paid in full. In order to obtain a building permit to allow the customer to place a new manufactured house on their property The town of Hanover required Owl Homes to obtain a bond (see attached letters) to assure that the existing house was removed from the property once the new house was in place. At this point in time Owl Homes is seeking reimbursement of the cost of the bond which it obtained. The amount owed by the customer is $1,000 which was invoiced to the customer on invoice # 2047 dated 12/9/2014. Per a conversation between the customer and the president of Owl Homes, Owl Homes would agree to release the MSO which would allow the customer to apply for a title for $500.00.
Better Business Bureau:
Business Response: Per the customer's request, proof of the bond is attached. If any additional information is required please contact me directly at *************
Brian H***** Controller
Owl Homes of Fredonia
PH: ************ *** ************