BBB Accredited Business since
Phone: (315) 834-6033 Fax: (315) 834-9752 2749 State Route 31 Erie Drive, Weedsport, NY 13166
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A BBB Accredited Business since
BBB has determined that American Homes Of Weedsport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Homes Of Weedsport include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bob Fandrich, Manager Mr. Edward Schell, President
MOBILE HOMES - DEALERS MANUFACTURED HOME DEALERS MODULAR HOMES
2749 State Route 31 Erie Drive
Weedsport, NY 13166 Directions
PO Box 806
Weedsport, NY 13166
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: we purchased 16x80 mobile 1 year ago and have asked repeatedly about repairs that needed to get done and have not been done. just a company that wants your money and not know you after.
Desired Settlement: repair what our issues are.
American Homes sold a Single Wide mobile Home to Customer **** and ***** **** on 10/4/2012. The unit was a lot model and the Display model agreement attached . Mrs. **** had signed off on the Home with me exception of carpet that needed stretching and a new exterior faucet was needed. At the time of receiving the Home these were the only issues noted and signed off on and serviced (attached).
As with all Homes we like our Customers to be happy and on 1/16/13 we serviced the Home based on a service call and work completed was signed off on by Mrs. **** (attached)
A NYS certification could not be done on this Home until 9/26/13 due to the fact that steps to the Home were not installed per code yet according to the Customer. At that time I personally visited the property and certified the Home at that time as it was code compliant (Copy attached)
At the time of certification I went through the home with Mr. **** and wrote up some more items that needed attention for service. One of which was a lens cover for the range hood? This was not missing on delivery but I did order a new one to replace. As with all parts it takes 4 to 6 weeks to receive them and there was no reason to schedule new repairs needed without having proper parts ordered. I contacted Mrs **** via e mail on 11/22/13 to see if someone would be Home for service on Wednesday the 27th of November. I have received no response until the complaint from Better Business Bureau on 12/3/13. Since my e mail Mrs. **** has sent two more requests to fix tiles on her countertop which have fallen off. I plan on taking care of them when she responds on whether or not they are broken and need new ones ordered. As with all Homes sold here, we do pride ourselves with service and you can see by my records and contacts that this Customer was not and will not be forgotten. I am sincerely sorry that time frame for receiving parts and scheduling does not meet Mrs. ****'s satisfaction and I will try contacting her again to schedule remaining items
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
BBB's Final Determination: Consumer accepted resolution offered by the business.