BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Homes of the Fingerlakes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Homes of the Fingerlakes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jack Baker, Manager Mr. Edward Schell, President
MANUFACTURED HOME DEALERS MODULAR HOMES MOBILE HOMES - DEALERS
1968 Dryden Rd
Freeville, NY 13068 Directions
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: American Homes build our home and placed it on the foundation in October 2012. The front door has consistantly leaked. We have notified American Homes and they have sent someone out to fix the door, but unfortunelty it has not gotten fixed. As of last week the last person American Homes sent out told us that it's because of they way we positioned our house and that is why the door leaks. We now have black mold growing on the door and on the sheetrock next to the door, and there is fungus growing in the basement. American Homes says that we have to take it up with the manufacturer of the home at this point, who is not returning our calls. American Homes is our general contractor they should be the ones remiding this situation and then dealing with the manufacturer if neccessary. My 2 young children are now being exposed to black mold and fungus and no one will fix the issue. The guy from American Homes had my husband spray the door with water from the hose, and watched the water coming in and all he could say is that it's the way we positioned our house.......
Desired Settlement: We want the door, threshold, sheetrock and flooring replaced. Everything that has gotten wet or is molded or has fungus should be replaced. This house is not even a year old. We also have been complaining about this for 8 months and have had to miss work to meet workers at the house, getting compensated for that time would be nice too.
Business Response: We have been aware of the door issue and tried to resolve it a couple of times on our own, as stated in the complaint. After we were unsuccessful we turned it into ****** Homes who is responsible for the factory service. I have enclosed correspondence between the ******** and ****** Homes which shows that ****** Homes has agreed to replace the door and fix any problems the leaking may have caused. Respectfully, ******* *****
Problems with Product/Service
Read Complaint Details
Complaint: we purchased a home from american homes in august of 2011. when they delivered our home they ran into a tree with our home, then they racked the corner of our home so when they set the home it didn't set right.From hitting the tree it damaged the fascia on the back side of our home, were told would be replaced. electric was to be dropped in basement and wasnt so now they had to do sub panel in basement. we have numerous cracks throughout our home that need to be repaired. there is a hump in our floor in living room from them racking the home and doesn't sit right. It has been almost seven months and none of these issues are being taken care of.
Desired Settlement: we have tried several times to contact service manager and our housing consultant and are getting no results
April 18, 2012