BBB Accredited Business since
American Homes of the Fingerlakes
Phone: (607) 347-4600 Fax: (607) 347-4647 1968 Dryden Rd, Freeville, NY 13068 http://www.american-homes.net
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Description
Request a Quote
BBB Accreditation
A BBB Accredited Business since
BBB has determined that American Homes of the Fingerlakes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Homes of the Fingerlakes include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 3 |
| Total Closed Complaints | 3 |
Read Complaints
|
Definitions
| BBB
Complaint Process |
File a Complaint against American Homes of the Fingerlakes
See Trends in Complaints on American Homes of the Fingerlakes
Additional Information
topType of Entity
Corporation
Business Management
Mr. Jack Baker, Manager Mr. Edward Schell, PresidentContact Information
Business Category
MANUFACTURED HOME DEALERS MODULAR HOMES MOBILE HOMES - DEALERS
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Detail(s)
| 5/2/2012 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: we purchased a home from american homes in august of 2011. when they delivered our home they ran into a tree with our home, then they racked the corner of our home so when they set the home it didn't set right.From hitting the tree it damaged the fascia on the back side of our home, were told would be replaced. electric was to be dropped in basement and wasnt so now they had to do sub panel in basement. we have numerous cracks throughout our home that need to be repaired. there is a hump in our floor in living room from them racking the home and doesn't sit right. It has been almost seven months and none of these issues are being taken care of. Desired Settlement: we have tried several times to contact service manager and our housing consultant and are getting no results
Business Response:
April 18, 2012 BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 12/6/2011 | Problems with Product/Service |
| 7/3/2010 | Problems with Product/Service |
| 1 | |