BBB Accredited Business since
Phone: (607) 347-4600 Fax: (607) 347-4647 1968 Dryden Rd, Freeville, NY 13068
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A BBB Accredited Business since
BBB has determined that American Homes of the Fingerlakes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Homes of the Fingerlakes include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Jack Baker, Manager Mr. Edward Schell, President
MANUFACTURED HOME DEALERS MODULAR HOMES MOBILE HOMES - DEALERS
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- Problems with Products or Services
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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: we purchased a home from american homes in august of 2011. when they delivered our home they ran into a tree with our home, then they racked the corner of our home so when they set the home it didn't set right.From hitting the tree it damaged the fascia on the back side of our home, were told would be replaced. electric was to be dropped in basement and wasnt so now they had to do sub panel in basement. we have numerous cracks throughout our home that need to be repaired. there is a hump in our floor in living room from them racking the home and doesn't sit right. It has been almost seven months and none of these issues are being taken care of.
Desired Settlement: we have tried several times to contact service manager and our housing consultant and are getting no results
April 18, 2012
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/6/2011||Problems with Product/Service|
|7/3/2010||Problems with Product/Service|