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Business ProfileforSimply Good Stuff, Inc.
Current Alerts For This Business
On Dec. 20, 2019, and Jan. 3, 2020, BBB attempted to
contact Simply Good Stuff Inc. regarding a high volume and pattern of
serious complaints. BBB has received complaints in the past 36 months
alleging late or non-delivery of items ordered as well as the inability of
the consumer to reach your company.
BBB notified Simply Good Stuff Inc. about the
pattern of complaints and asked the business to voluntarily cooperate in
eliminating the pattern by providing a written response outlining the specific
steps it would implement in order to avoid similar complaints in the future.
BBB also requested general information including copies of refund policies, the
names and full contact information of the business’ principal officers and
responsible management, copies of its promotional and advertising materials,
the physical address of its principal office, copies of required competency
licensing and a completed BBB Standard Business Questionnaire.
As of Feb. 7, 2020, Simply Good Stuff
Inc. responded with the following statement about the pattern of
complaints:
"We intend to make every effort to maintain higher levels of customer service, with faster response times. We did get a bit overwhelmed by volume over the last couple of months, but we are working to eliminate any trouble in this area going forward. We do appreciate your concern, and we are thankful for your pursuit in making sure we address these outstanding customer concerns. Please let us know if you need anything further."
Additional business information
On November 17, 2023, November 30, 2023, and December 14, 2023, BBB attempted to contact Simply Good Stuff, Inc regarding patterns of complaints. BBB received complaints concerning items being out of stock, customers being charged immediately, customers never receiving their orders, emails are ignored, and refunds are not being honored. As of December 22, 2023, Simply Good Stuiff, Inc has not responded to BBB regarding the pattern of complaints. BBB has concerns about such business' practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 191 W Main St, Webster, NY 14580-2928
- BBB File Opened:
- 11/15/2007
- Years in Business:
- 20
- Business Started:
- 1/1/2004
- Business Started Locally:
- 1/1/2004
- Business Incorporated:
- 11/28/2007
- Type of Entity:
- Corporation
- Business Management
- Ms. Debra Lake, President
- Contact Information
Principal
- Ms. Debra Lake, President
Customer Contact
- Ms. Debra Lake, President
- Additional Contact Information
Fax Numbers
- (585) 545-4912Primary Fax
Phone Numbers
- (585) 545-4910Other Phone
Email Addresses
- Primary
- (585) 545-4912
Customer Complaints
96 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
55 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
SueB
03/27/2024
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