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          Find a Location

          Utica National Insurance Group has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforUtica National Insurance Group

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Utica National Insurance Group has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/2/2000
              Years in Business:
              110
              Business Started:
              2/23/1914
              Business Started Locally:
              2/23/1914
              Alternate Business Name
              • Founders Insurance Company
              • Republic-Franklin Insurance Company
              • Utica Mutual Insurance Company
              • Graphic Arts Mutual Insurance Company
              • Utica National Assurance Company
              • Utica National Insurance Company of Texas
              • Utica National Insurance Company of Ohio
              Business Management
              • Ms. Louisa S. Ruffine, Associate General Council, Compliance Officer
              • Ms. Louisa S. Ruffine, Compliance Officer
              • Mr. Matthew Schmudde, Regional Manager
              Contact Information

              Customer Contact

              • Ms. Louisa S. Ruffine, Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (315) 734-2680
                Primary Fax

              Phone Numbers

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/23/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              hello, i had a bursting pipe at my rental property which i have insurance for the rental property with Utica. Claim# *********. i file the claim on January 28, 2024. I had extensive damage to my property. On January 31st an adjuster came too picture of the damages, i handed him the pipes that ere replaced (which he took with him) i had to go to work i even left him at the hose to complete his report and went to work. After not hearing from them after 6 days i contacted Susan W***** the claim specialist on February 5h, she said she's sending me a letter via email to please respond to it with explanations, which i did on February 5th. I have not heard from them since, I've sent countless emails asking for an update, no replies. On February 22, i called Utica's customer department explaining my issue and i was transferred to Susan W*****. I asked her the status and why i have not receive any replies to my email, she said her manager want more explanations and i'll receive an email on that date. I still have not heard from them. meanwhile my property is in shambles forcing me to consider selling at below market value due to the extensive damages. I need this claim to be process as soon as possible. thank you,
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Erkin O

              1 star

              01/19/2024

              I got rear ended by a Utica customer. This car is our livelihood: it's how I bring my kids to school and get to work. Because of this I was trying to get the repairs done as soon as possible during the time between Christmas and New Year's. Despite the clear fault of the other driver, they just could not confirm the accident with their customer for weeks. Finally, when the person accepted fault Utica arranged for a rental. I did not know that they had to match the class of my vehicle, which is an SUV. Instead they arranged for an inadequate sedan, which is simply not safe to drive in the snowy climate I live in. To make things worse, because of a snow storm, the car repair shop had to push the completion date by one week. They told me they spoke to Utica and that, Utica would extend the rental. When I went to the rental company to request an SUV, it turned out that Utica never extended the rental. When I called the Utica associate, they extended the rental in three seconds while we were on the phone, which means they clearly had not done it, despite her attempt to blame the rental company. During the call, the associate also admitted that she made a mistake by not arranging for an SUV, matching the class of my car. She put in for an SUV with the rental company but they were all out of SUVs by then. When I protested, she said "we cannot go back in time" and that the current lack of SUV inventory in the rental company was not their problem. I regret that I ever got involved with this company and their incompetence, which cost me so much time and anguish.

              Utica National Insurance Group Response

              02/10/2024

              To Whom it May Concern, Utica National received this claim on 12/21/23, contacts were made, and liability was accepted on 12/22/23. A photo inspection application was used to write an estimate of the vehicle damages and an unsuccessful contact attempt to make an offer was made on 12/29/23, finally on 1/3/24 a text message was sent providing a copy of the estimate which was acknowledged. Utica National was notified of a 1/15/24 repair appointment and a rental reservation was set up. On 1/18/24 we were notified that the shop had closed for inclement weather and needed additional time for repairs with a completion date of 1/25/24 expected. On 1/19/24 the adjuster was notified of the concerns around the size of the vehicle and at that time contacted the rental company for an update to the vehicle size. The rental vehicle was returned on 1/24/24 and the file was closed at that time. Regards, Natalie D****** Material Damage Unit Claims Specialist Utica National Insurance Group P: ************ 

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