BBB Accredited Business since
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This company offers residential & commercial contracting including home improvements, roofing, metal roofing, siding, windows & doors, gutters, and gutter cleaning.
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A BBB Accredited Business since
BBB has determined that MH White Siding and Roofing Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for MH White Siding and Roofing Co. Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Michael H. White, Owner Mr. Chris White, Marketing Director and Sales Manager
HOME IMPROVEMENTS ROOFING CONTRACTORS SIDING CONTRACTORS WINDOWS - INSTALLATION & SERVICE DOORS PATIO DOORS DOORS - INSTALLATION STORM WINDOWS & DOORS WINDOWS STORM WINDOWS & DOORS - REPAIR CONTRACTOR - COMMERCIAL COMMERCIAL ROOFING CONTRACTOR - METAL ROOFING WINDOWS & DOORS - INSTALLATION & SERVICE WINDOWS - WOOD WINDOWS - VINYL DOORS - CELLAR/BASEMENT/BILCO DOORS - ROLLING CONTRACTORS - GUTTERS FIRE DOORS & SHUTTERS DOORS - VINYL DOORS - FRENCH DOORS - REPAIR GUTTERS & DOWNSPOUTS GUTTER CLEANING
Products & Services
MH White Siding and Roofing Co. Inc. sells the following brand(s): Alside, GAF Timberline Roofing
MH White Siding and Roofing Co. Inc. offers the following product(s): Roofing, Siding, Windows
Method(s) of PaymentCash, Check, and Credit Cards.
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Roof - Ice & Snow Removal Roofing - Repair & Installation Three Day Cooling-Off Rule (cancel contracts) Window Condensation
4473 E. Lake Road
Wilson, NY 14172 (716) 751-6068 (716) 434-8970 Directions
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Additional Phone Numbers
- (716) 434-8970(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Window sashes are lifetime warranty. I have several sashes that are defective and contacted MH ***** about them. After a few weeks they came out to look at them and they said they would get them ordered and that it would be about 2 weeks. I contacted them after about 1 month and they did not return multiple calls. After 6 weeks **** White called to see what we needed. I told him about the sashes he had looked at and ordered. He then said he would check the order and get back to me. He never has and has not returned multiple calls to his business phone and answering service. It has now been over 3 months since he was informed of the issue. I have called the company and answering service over a dozen times with only 1 reply and cannot get an answer on from them.
Desired Settlement: Contact to inform me of my order status and immediate replacement of the sashes or a refund of the purchase price for the windows and installation.
Customer Reviews Summary