BBB Accredited Business since
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This business offers home improvements, including: kitchen and bath remodeling, basement remodeling, additions, window repair, flooring, interior work, and ceramic tile.
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A BBB Accredited Business since
BBB has determined that Hibbard Home Improvement meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hibbard Home Improvement include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Dale A. Hibbard, Owner
HOME IMPROVEMENTS TILE - CERAMIC - CONTRACTORS & DEALERS BASEMENT - REMODELING BATHROOM REMODELING WINDOWS - INSTALLATION & SERVICE WINDOWS WINDOWS - REPAIRING CONTRACTOR - INTERIOR TRIM CONTRACTORS - FLOORING KITCHEN & BATH - DESIGN & REMODELING KITCHEN REMODELING
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Three Day Cooling-Off Rule (cancel contracts) Window Condensation
11 Foxcroft Lane
Williamsville, NY 14221 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: **** was supposed to install a bathroom exhaust fan and put more storage in the garage rafters for me. He told me he would perform all of the work and have a helper with him. When the day of work arrived, two other guys came to do all the work and **** was here for less than an hour to collect his down payment and "make nice." Guys that put the fan in didn't wire it properly. It has a light, a fan, and a separate nightlight. All are wired to ONE switch. In putting storage in my garage they cracked one of my support beams. Then proceeded to re-install my ballast so that when I opened my garage door for the first time, the garage door cracked the ballast and sent glass bulbs flying everywhere. I have scratches on my car which was in almost new condition up until then. When I called **** to complain, after relaying all of my concerns to him, he proceeded to yell at me on the phone saying that he never stated he would be performing the work, that I was thinking of another contractor, and that if the "mess" the broken bulbs caused was too much for me that he would come over tomorrow to clean it up. I then told him I wasn't comfortable having him or the guys he hired in my house to fix or clean up anything. **** is lucky that he already cashed the down payment check because for the issues, time, and money they have caused me I would have canceled that check. As it is, I am out more than $500 and will have to have all of this work re-done.
Desired Settlement: **** should refund me for all but $120 which is what the exhaust fan actually cost (http://www.****************************************************************************************************************
To: **** – Complaint Handler
This is in response to ***** ******* *omplaint. First I would like to apologize for any miscommunication on my part. I would like to say I don’t think I said I would personally perform the work requested to be done. I usually mention to people that I sometimes do the work myself, that depending on schedules I may not. I have two full time and one part time employee. These employees are experienced in the field of remodeling and I have complete confidence that they do quality work and will represent my company well. I, of course met everyone at the job in the morning to introduce my employees to ***** and to go over the work to be done. In the garage ***** wanted to add some shelving at ceiling level. While planning the shelving supports it was noticed there was an existing fluorescent light that needed to be moved. I was told that ***** confirmed the new location to install the light. It appears that none of the three people (my two employees and *****) noticed that the new location of the light would interfere with the operation of the secondary overhead garage door.
Regarding the bathroom exhaust fan: It the contract it states a fan and light. Not a night light. It also does not state separate switches. The reasons for not installing two switches for this job are as follows. ***** was currently getting prices for remodeling the bathroom. So much of the work may have to be changed later. The selection of the location of the switch was somewhat irregularly high as all the walls in the bathroom had ceramic tile installed over four feet high. Therefore the switch box was somewhat unsightly. ***** said she understood that cutting into the existing tile was too costly and she confirmed the higher location.
I spoke with ***** on the phone later in the day and she said she was happy with everything and she would send me the balance due. However, the following day I heard she wasn’t happy with the switch issue. So I called and left a message saying that I would be happy to come back and add another switch. No charge and I was sorry for any miscommunication. I received no call back until Sunday when she told me about the light bulb breaking. I was very upset at the situation and I raised my voice. I apologized immediately to ***** and tried to explain that I am just upset at the situation, somewhat embarrassed and I am not raising my voice at her. I offered to come over first thing in the morning to do whatever I can to rectify the situation. My offer was turned down.
Regarding payment: The shelving in the garage is fine and worth at least $450.00 the fan is installed and the only thing ***** may need to have changed is adding an additional switch.
My proposal is for me to return $150.00 for the cost of someone adding another switch. I also will not ask for the balance due of approximately $300.00.
Better Business Bureau:
Customer Reviews Summary